Opinion – Page 15
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Retail Voice
Unwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
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Retail Voice
Tips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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Opinion
‘Amazon needs more than a Tesco price match to win grocery market share’
With Amazon launching a Tesco Clubcard Price Match scheme, IGD’s Bryan Roberts examines whether it will be enough to help the online giant regain momentum.
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Retail Voice
Protecting our people: What should you be doing?
Tackling harassment in retail is steadily rising up the agenda, but what can firms do to keep staff safe? Foot Anstey’s Nathan Peacey and Patrick Howarth investigate.
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Retail Voice
How to deliver a customer-focused omnichannel experience
Delivering a flawless customer experience wherever, however, and whenever people shop is integral today. Keysight Technologies’ Mike Wager looks at how retailers can excel at this
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Opinion
‘Retailer focus is on how to help customers caught in cost-of-living crunch’
At a time of unprecedented national and global challenges, retailers are determined to support their people and their customers, writes British Retail Consortium chief executive Helen Dickinson.
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Retail Voice
A new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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Opinion
Business rates and online sales tax – reviews and rows but what hope of a resolution?
As retailers battle the increasing costs of doing business, they still bear one of their longest-suffered and biggest burdens – business rates.
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Opinion
Jason Tarry: ‘Why Tesco is putting health on your weekly shopping list’
Tesco has invested in specialist training for staff in its in-store pharmacies to help shoppers “make life-changing improvements to their health”. The grocer’s UK chief executive Jason Tarry writes exclusively for Retail Week about the initiative.
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Retail Voice
How to create a sustainable and socially conscious business
With ESG rising up retailers’ agendas, Browne Jacobson partner Suki Tonks looks at how businesses can make actionable strategies to firmly embed ESG in workplace culture
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Opinion
Theo Paphitis: ‘After Boris, we need a leader who’ll support business, not f**k business’
The to-do list for the next prime minister is long and urgent – they must be a serious candidate capable of governing like a grown-up, writes Theo Paphitis.
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Retail Voice
Why the concept of ‘retail’ is ready for a refresh
The retail sector has been through a lot of upheaval over the last couple of years, however Elavon’s Michael Bosshammer explains why it is more than ready for a revival
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Opinion
‘Tesco–Heinz spat must be the last retailer–supplier row to play out in public’
When two food retailing superpowers collide, the fallout is bound to create shockwaves.
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Opinion
‘Boots needs more TLC to create value, whoever owns it’
After failing to find a buyer for Boots, Walgreens insists “it is an exciting time” for the health and beauty stalwart, but without innovation and investment it risks falling behind, writes George MacDonald
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Opinion
‘How can you plan three years ahead in today’s topsy-turvy retail world?’
Retailers are now better able to respond rapidly and with more confidence to volatile conditions, says search specialist Clarity managing partner Fran Minogue.
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Retail Voice
Four ways to tap into the £1.8bn subscriptions market
From car clubs to chilli sauce boxes and computer software, the subscription model is on the rise. American Express sets out four top tips to capitalise on this growing market
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Retail Voice
Five things you need to know about conscious consumers
It is integral today that retailers evolve to meet the demands of the conscious consumer. PayPal explores five key points that all businesses should keep in mind.
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Retail Voice
The technology shift driving change for retailers
With retailers increasingly utilising technology to bridge the gap between the digital and physical world, CHILI publish’s Kevin Goeminne takes a look at what this new frontier really means for retail.
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Opinion
‘Next wave of ecommerce goes beyond perfecting online shopping experience’
Despite the stiff economic headwinds, the need to get digital transformation right has never been more important, says AlixPartners managing director Brian Kalms.
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Opinion
‘Refusal to allow M&S to modernise Marble Arch will further diminish West End’s appeal’
Retail businesses, shops and the locations where they trade cannot be preserved in aspic. But that is what opponents of Marks & Spencer’s plans to redevelop its flagship Marble Arch store seem to want.