Opinion – Page 14
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Retail Voice
Top three tips for dealing with post-Covid rental woes
From being open and transparent to having a well-thought-out forecast, there are certain key factors to keep in mind when undergoing discussions around the Covid Rent Arrears Arbitration scheme, writes FRP’s Phil Reynolds
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Retail Voice
Four tech solutions to supply chain disruptions
With disruptions across the supply chain continuing to challenge order fulfilment it is more important than ever that retailers gain some independence from external factors, says Comarch’s Joanna Dobrzyńska
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Retail Voice
Does your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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Retail Voice
Three FMCGs shaking up traditional product development
Local insights-led new product development is the future of retail, says Shirley Song, head of TMIC at Alibaba Group, as businesses look to create perfect products that will be instant hits with consumers
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Opinion
‘Rising cost of living will test whether shoppers prioritise purpose-led purchasing over price’
Retailers that can combine value for money and purpose will be best placed to succeed now and in the long term, argues eBay UK general manager Murray Lambell
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Retail Voice
Should all retailers sell on social media?
Many business owners are under pressure to sell on social media for fear of missing out, but what does the data say about retailing through social channels, asks James King, head of ecommerce consultancy at payments experts Elavon Europe
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Opinion
‘As strikes and price rises convulse the country, retailers’ agility stands them in good stead’
With strikes hitting rail, mail and ports, retailers face another challenging summer – but they have the resourcefulness and people to adapt to the turmoil, says George MacDonald
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Opinion
‘In this environment it’s not just profitability that’s at stake, but survival’
Retailers should take encouragement from how they have transformed themselves in recent years as they adopt tactics to confront today’s difficult environment, says Alvarez & Marsal’s European head of retail and consumer practice Erin Brookes
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Opinion
'Shopify got its online gamble wrong – now the pureplays must spread their bets'
Ecommerce giant Shopify’s decision last month to axe 10% of its workforce turned received retail wisdom firmly on its head.
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Opinion
‘As recession looms, how will consumers behave this time around?’
Leaders must look back at how retail fared in 2008, the last prolonged recession in the UK, for indicators of how spending may play out next year, advises PwC consumer markets leader Lisa Hooker
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Retail Voice
The best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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Retail Voice
Retail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Opinion
‘Beset by issues, does the Co-op face a blip or a full-blown crisis?’
C-store specialist the Co-op has spoken recently of the need to make its business more efficient and cost-effective in the short term in light of spiralling costs.
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Retail Voice
The secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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Opinion
‘When Amazon and Walmart sneeze, all of retail could catch a cold’
Signs of pressure on two of the world’s leading retailers, US-based giants Amazon and Walmart, will send a shiver down the spines of businesses in the UK
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Retail Voice
The four retail opportunities that need to be addressed
Shoppers are looking for both affordability and sustainability. Thomas Harms, global retail leader at EY Germany, believes retail has an opportunity to deliver both.
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Retail Voice
Everything you need to know about social commerce
With sales from social commerce providing an exciting opportunity for retailers, PayPal’s Fauzzia Culkin takes a closer look at this new revenue stream.
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Opinion
Asda customer chief: ‘Shoppers are ditching products at checkouts to stay within budget’
As the cost-of-living crisis begins to impact customers at the checkout, Asda chief customer officer Sam Dickson shines a light on the behaviours the grocer is seeing in its supermarkets and the measures it is taking to help families in need
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Retail Voice
Three ways to deliver staff development
Jobseekers are shopping around for retailers that invest in employee development, says Attensi’s Madeleine Porter, but how can firms up their game in this department?
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Opinion
‘As Britain burns, it’s time for retailers to turn up the heat on the climate crisis’
Record-breaking temperatures and wildfires in suburbia this week must prove the catalyst for retailers to genuinely prioritise the planet over profit, writes Retail Week editor Luke Tugby