Opinion – Page 11
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Opinion
‘We must increase automation and robotics to support our workers’
With supply chains struggling under the pressures of a shrinking workforce, perceptions are shifting around the use of automation and robotics. Wincanton chief executive James Wroath makes the case for more technology in the warehouse
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Opinion
‘The retail sector isn’t doomed, but 2023 will be a tough year’
While UK retail is facing historic pressures, the current environment is also throwing up opportunities for business. David Maddison from HSBC gives a banker’s view on the health of the sector
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Opinion
‘Buckle up – as John Lewis and co have warned, it’ll be a bumpy ride this Christmas’
November 25 – a date that, this year, is more significant in the retail calendar than ever
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Opinion
Graham Bell: ‘Retailers have as big a role as government in tackling cost-of-living crisis’
Retailers are undoubtedly operating in an ongoing challenging environment, with consumers facing the challenges of the increased cost of living against the backdrop of a looming recession.
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Retail Voice
Three reasons why Pay by Bank can help win customers
Can the way in which a customer pays really enhance the customer experience and drive real value for the retailer at the same time? fumopay’s Kevin Ludford believes it can.
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Opinion
‘The pandemic gave us the staff wellbeing wake-up call we needed’
By helping people be at their best both inside and outside work, we can increase already world-class levels of colleague engagement, believes Currys chief people officer Paula Coughlan
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Retail Voice
Why retailers should leverage the D2C business model during uncertain times
As retailers continue to be blighted by increasing costs, 4C Associates’ Kenta Shibuya examines how the direct-to-consumer model can help boost bottom lines
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Opinion
'Be bold - game-changing hires can add real value in a recession'
Cancelling or postponing key appointments is a false economy. Investment in people is a relatively small outlay and can make all the difference, says Clarity founder Fran Minogue
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Opinion
Murray Lambell: 'Retail needs to rewrite the way we do Black Friday'
The notorious Sales event has changed since its inception and no longer lives up to its promise of value, argues eBay UK general manager Murray Lambell
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Opinion
Shirine Khoury-Haq: 'Water security is a climate issue - the food industry must take action'
Co-op chief executive Shirine Khoury-Haq, who is participating in COP27 Water Day today, warns that we must recognise the link between water scarcity, how our food is produced and the lack of safe sanitation in poorer nations
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Retail Voice
Balancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail Voice
Five steps to help you prepare for the next black swan
Planning for the next black swan event is something all retailers should be doing, believes 4C Associates’ Gopal Iyer, and building resilience across the supply chain is key
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Retail Voice
The four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year
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Retail Voice
The four biggest security risks facing retailers in the next five years
Security leaders and teams in retail continue to face a vast and ever-evolving risk landscape that can impact their company’s employees, operations and assets – both physical and digital. Dataminr’s Helen Sutton identifies the top threats for retailers in the next five years and what they can do to strengthen their security posture
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Opinion
'Shein is the epitome of mindless consumption'
Shein is now a major force in the fashion world and should clean up its act, argues Natalie Berg
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Retail Voice
Consumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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Opinion
'Difficult trading conditions offer a good opportunity to accelerate renewal'
While many retailers will approach uncertain conditions by looking to reduce costs and scale back, arbitrarily cutting investment is not a long-term approach, believes Lisa Hooker
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Retail Voice
How retailers can put shoppers at the centre of experience
Ensuring customers stay loyal to your brand has always been a cornerstone of successful retail. SAS’ Andrew Fowkes examines how retailers can make sure shoppers’ needs are being met
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Opinion
'The government cannot move the goalposts on Brexit farming promise'
Specialist online butcher Farmison & Co founder John Pallagi is concerned that moving the goalposts on a key Brexit benefit is bad for farmers and food retailers alike
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Retail Voice
The future of fluid customer journeys at the virtual checkout
With consumers demanding online payments be as swift and efficient as possible, Axerve’s Alessio Damonti asks what retailers can do to reduce friction at the virtual checkout.