Opinion – Page 7
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Retail Voice
Retail needs better ESG reporting
Talking the talk on sustainability isn’t enough, says Informatica’s Vita Berneburg, retail needs to be doing more when it comes to reporting on environmental, social and governance
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Retail Voice
How can retailers tackle the ‘returns crunch’?
With the cost-of-living crisis proving a crunch time for customer returns, Advanced Supply Chain Group’s Ben Balfour examines how firms can navigate this latest challenge smoothly
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Opinion
‘If a buyer wants to pounce on Asos, they might prefer to move sooner rather than later’
Asos was back in fashion with the City today as its shares climbed on the back of a trading update, providing welcome encouragement that chief executive José Antonio Ramos Calamonte’s turnaround efforts are working.
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Retail Voice
The five biggest trends in payments for retail
Letting your customers pay the way they want to should be top of the agenda for retailers, says Elavon’s Michael Bosshammer as he takes a look at the biggest payment movements right now
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Opinion
‘Morrisons often delights in swimming against the tide’
Morrisons chief customer and marketing officer Rachel Eyre on the return of the More Reasons campaign, almost two decades since it was last used
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Opinion
‘Facial recognition is everywhere in China and people seem OK with it’
Returning to China, Retail Week analyst Hanna Hua shares her experience of how technology such as facial recognition, payments and robots is transforming shopping. Can such dramatic change be expected in the UK?
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Retail Voice
Four top takeaways for retail leaders from World Retail Congress
The dust has settled on this year’s World Retail Congress in Barcelona, but what were the key themes for leaders? Spencer Stuart’s global retail team takes a look at the key takeaways from one of the most important gatherings for retail leaders
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Retail Voice
Should more retailers start charging for returns?
Zara, Boohoo and New Look made headlines when they started charging customers for returns, but this isn’t a decision to be taken lightly as James Hepher, lead consultant at Newton Europe, explains
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Retail Voice
Four next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
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Opinion
‘Government should forget food price caps and let shopkeepers shopkeep’
The latest government idea to combat the cost-of-living crisis is so outlandish that it might have been formulated on Neptune, the furthest planet from Earth, rather than in Downing Street
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Retail Voice
How important are climate issues to retailers?
With 80% of businesses identifying climate change as of high importance, Datamaran takes a look at how retailers are addressing these matters and what retail leaders should be aware of when it comes to ESG
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Opinion
‘As a virgin to supermarket supply, I was shocked at the casual, abusive arrogance’
The best supply chains temper aggressive, short-term competition on price with efficient communication and trustworthy behaviour, argues organic veg specialist Riverford’s founder Guy Singh-Watson
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Retail Voice
Together we can create a happier and healthier retail industry
Our wellbeing festival proves that retail is not just an industry but a community that is stronger together, says Retail Trust’s Chris Brook-Carter
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Opinion
‘Larger retailers can learn plenty from innovative independents’
The creativity and innovation that independents bring to the high street and the industry offer valuable lessons to all retailers, believes PwC’s Lisa Hooker
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Opinion
‘As the storm abates, mothballed growth strategies are being rekindled’
Retail is not rapidly transitioning from bust to boom, but the headwinds that have blasted the industry are abating, believes True’s Matt Truman
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Opinion
‘Claims of grocers profiteering grab headlines but avoid confronting real issues’
Has anyone told Sir Ed Davey, or other proponents of the “profiteering supermarkets” point of view, that Tesco’s profits plummeted last year by half?
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Retail Voice
Three ways for retailers to build lifelong loyalty
Retail is recovering, slowly but surely. With footfall on the up, Maze’s Mark Rice looks at how retailers can convert consumers into lifelong customers
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Opinion
‘Battle for data will be the battle for the bottom line in grocery’
The companies that emerge the strongest from the current downturn will shape a new data and insight paradigm, argue McKinsey’s Anita Balchandani and Samantha Phillips
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Retail Voice
The modern retail experience: why customer identity matters
Okta’s Ian Lowe explains why customer identity is crucial for improving user experience and conversion rates in the digital retail market
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Retail Voice
Winning share of wallet with Gen Z and millennial shoppers
With retailers keen to understand what makes younger consumers tick, and more importantly spend, American Express unveils research into this generation of shoppers, says Dan Edelman at American Express