Opinion – Page 4
-
Opinion
‘Stores are here to stay but how should they adapt to different shopping missions?’
It’s important for retailers to think about the role of different stores in different locations and how they service individuals, says Lisa Hooker
-
Opinion
‘The Body Shop could be a lean, green retail machine once again’
One of retail’s great disruptors, The Body Shop under new ownership has a chance to win over a new generation of consumers
-
Opinion
‘Jeremy Hunt must bring back tax-free shopping in autumn statement’
The chancellor must reinstate tax-free shopping this Christmas, says New West End Company chief executive Dee Corsi
-
Retail Voice
Why retailers need more carbon transparency to achieve net zero goals
We all feel the pressure to cut carbon emissions, and we all know the risks if we don’t, says Virgin Media O2’s Adam Dancaster. Following the BRC asking the sector to achieve net zero emissions by 2040 through its Climate Action Roadmap, businesses are already making progress, but how much?
-
Opinion
‘Halting retail crime epidemic will need a broad approach’
Partnerships between retailers, the police and the government are welcome but, given the scale of the challenge, companies must take steps of their own to ensure the safety of staff and minimise inventory loss, believes Erin Brookes
-
Opinion
‘Founders rarely make effective chief executives’
Successful company founders need to know what they are good at and what should be left to more experienced managers, argues Clarity’s Fran Minogue
-
Retail Voice
Does retail need therapy?
As unified retail continues to be a buzzphrase across the sector, Aura’s Adam Wilson questions whether the retail industry is on the right track for future growth and how customer expectations are being met
-
Retail Voice
Beyond the price tag: winning loyalty from younger shoppers
When it comes to boosting long-term loyalty among younger shoppers, it’s not all about promotions and pricing, as American Express’ Dan Edelman explains
-
Opinion
‘Asda sets itself challenge with “second-biggest supermarket” ambition’
Asda has Sainsbury’s in its sights following the completion of its takeover of EG UK as it seeks to move into second place in the grocery league table.
-
Opinion
‘When businesses act responsibly, society can benefit’
The pursuit of purpose can build brand trust and boost customer engagement, maintains Ella’s Kitchen head of impact Chris Jenkins.
-
Opinion
‘The retail industry must make circularity first choice for furniture’
After the launch of retail-wide sustainability partnership the Circular Change Council, eBay’s general manager of home, refurbished and electronics Kumaran Adithyan outlines why making it easier for customers to buy and sell secondhand furniture is crucial for achieving sustainability targets
-
Retail Voice
How should we lead retail businesses in a post-pandemic world?
In an ever-evolving market, the Retail Trust’s Chris Brook-Carter looks at the new responsibilities leaders have today when it comes to the wellbeing of their workforce
-
Opinion
‘Stores will be stars again this Christmas as they play to strengths’
A post-pandemic bounceback by stores is likely to continue at Christmas, powered by their experiential and omnichannel appeal.
-
Opinion
‘Everyone should sign the petition calling on government to fight retail crime’
As violence and abuse of retail staff becomes a pandemic, BRC chief executive Helen Dickinson urges the industry to pressure politicians to take decisive action
-
Retail Voice
Retail success starts with empowered staff
‘Put the customer at the centre of your business‚ they say, but Maze’s Mark Rice believes success starts with your employees as without them, there can be no customer satisfaction or retail growth
-
Retail Voice
What is really driving in-store spending?
As retailers prepare for their busiest time of year, Elavon Europe’s Michael Bosshammer examines consumers’ main motivations to spend
-
Opinion
‘Without customer trust, retailers have everything to lose’
Retailers are squinting hard into their crystal balls for inspiration on how consumers will react to continued pressure on their wallets as we head into a critical trading period.
-
Retail Voice
Four ways to deliver for customers during peak season
With the pressure now on across the sector to deliver the most successful Christmas possible, nShift’s Lars Dige Pedersen examines four ways retailers can excel when it comes to the last mile.
-
Opinion
‘Asos hasn’t captured the hearts and wallets of Gen Z and Gen Alpha’
The news this week of more upheaval at Asos, with senior leadership departures following a 12-month revenue decline, is a stark reminder of how challenging it is to remain relevant in today’s ever-changing retail world.
-
Opinion
‘Dame Sharon White deserves our respect and admiration’
Another day and another retail headline, this time mainly, criticising Dame Sharon Michele White, the leader at the helm of the John Lewis Partnership (JLP). The remark? A presumptuous “Job half done.”