Opinion – Page 6
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Opinion
‘John Lewis’ ambition to marry humans and AI is the retail holy grail’
John Lewis Partnership has become the latest retailer to focus on the potential of AI following a new tie-up with Google.
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Opinion
‘Wilko may look like Woolies 2.0, but it could still have a future’
Wilko may be teetering on the brink of administration, but the retailer is not necessarily destined to go the same way as its general merchandise predecessor, says George MacDonald
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Opinion
‘Rain may mean soggy footfall, but retailers can’t forget the big climate picture’
Day to day, rain has probably been front of mind for retailers as dismal July weather resulted in soggy footfall in many places.
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Opinion
‘The government must end its scapegoating of retailers’
If the government wants to halve inflation by the end of the year, it would be well advised to spend less time criticising retailers and more time listening to them, argues British Retail Consortium chief executive Helen Dickinson
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Retail Voice
More workers are asking retailers for mental health support – how should the industry respond?
As wellbeing rises to the top of boardroom agendas, Retail Trust’s Chris Brook-Carter questions what the industry is doing to support mental health.
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Retail Voice
Three ways to find effective future leaders
With top-tier positions at retailers becoming increasingly complex and challenging to fill, Christof Hirsch explores how retailers can find leaders taking capable of taking on such a role
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Opinion
‘Fresh store closures do not signal an end to Amazon’s ambitions in food’
The closure this week of Amazon’s debut Fresh store in the UK has once again raised questions about the headway the giant is making – or can make – in food, a prize retail market because of its size and importance.
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Retail Voice
Golden rules for the golden quarter: Adding retail media to your marketing mix
Temperatures might be soaring across Europe, but Christmas bells are already ringing for many brands. The golden quarter is fast approaching and Analytic Partners believes the one wish retailers should not miss from their lists this season is retail media
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Retail Voice
Four questions to kickstart a long-term vision for leadership succession
When it comes to the future of retail, leadership succession planning should be top of the agenda. Spencer Stuart’s Courtney Hardart examines the four key questions to consider as part of this
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Opinion
‘As Argos celebrates 50 years, it’s a testament to retail’s ability to reinvent itself’
Argos celebrates its 50th anniversary this month – quite a moment for a retailer whose relevance has sometimes been questioned.
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Opinion
Ocado’s Luke Jensen: Retail should embrace AI – it won’t bite
Debates around the future direction of AI have been lifted out of the realms of academia and advanced technology and into the mainstream. So what’s changed? Why the hype? And why should the retail industry care? Ocado Solutions chief executive Luke Jensen explains all.
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Retail Voice
Six trends retailers should continue watching across the next six months
From spending on experiences to an abundance of payment options, Mastercard examines six of the biggest consumer trends retailers should be focused on for the rest of the year
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Opinion
‘More Marks & Spencer magic should help Ocado sparkle’
As Ocado prepares to reveal half-year results next week, the tech and retail group’s star has been on the wane.
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Retail Voice
How empathy and empowerment can transform the frontline experience
From disgruntled consumers to high-pressured, busy environments, customer-facing roles in retail often bear the brunt of the more challenging aspects of the industry. Workday’s Laurent Homeyer examines five ways retail leaders can enhance the front-line experience.
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Opinion
‘As retail passes the year’s midpoint things could be better – but they could have been far worse’
Is it July already? As the summer holiday period kicks in and they sip a cool beer or glass of wine in Faros or Florida, retailers can pause for breath and reflect on a year now halfway through and prospects for the remainder
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Retail Voice
The retail industry’s escalating wellbeing crisis
Retailers need to understand how their people are really feeling to create happier and healthier workforces, says Retail Trust’s Chris Brook-Carter.
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Opinion
‘As grocers come under fire for profiteering, they should speak up on behalf of hard-pressed consumers’
As big grocers continue to come under fire over ‘profiteering’ concerns, they clearly still have work to do to convince policymakers and the public that providing great value for money is absolutely front of mind.
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Retail Voice
How ESG can boost employee engagement
ESG factors are changing the retail industry, and offer a solution to labour shortages and employee retention challenges, says Datamaran. In this competitive market, where workers seek purpose as well as remuneration, retailers can use ESG initiatives to attract and retain talent
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Opinion
‘Boohoo and Revolution Beauty’s management pageant has already got ugly’
The gloves are off at Boohoo and Revolution Beauty, where the first punches have been exchanged in a fight for control of the embattled makeup specialist.
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Opinion
‘Accepting rocketing returns as “cost of doing business” is limp admission of defeat’
It’s too big and it doesn’t fit. A dress? A T-shirt? A pair of shoes? How about your returns percentage each year? Brian Kalms looks at how retailers can address the problem