Ocado’s Luke Jensen: Retail should embrace AI – it won’t bite

Luke Jensen

Debates around the future direction of AI have been lifted out of the realms of academia and advanced technology and into the mainstream. So what’s changed? Why the hype? And why should the retail industry care? Ocado Solutions chief executive Luke Jensen explains all.

For many, ‘AI’ is often treated simply as a catch-all term for technologies that the average person doesn’t understand. But today, when the tech industry talks about AI and – in the context of today’s news cycle – generative AI, we’re talking mainly about machine learning.


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