EXL is a global customer management, analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. With deep knowledge of the retail industry - from high end to mass market; from fashion companies to utility providers; from contact centre solutions to analytics interventions, we combine domain expertise with digital technologies to create real business impact. We apply world-class analytics for insight driven results while ensuring stable and smooth transitions. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect.
Our UK/Europe headquarters are in London, our team is over 32,000 strong, with more than 50 offices spanning six continents. Our clients boldly step into the “New Normal” with a premier partner. To learn more visit Customer Experience | EXL (exlservice.com)
- Retail Voice
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora