Opinion – Page 13
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Opinion
Very Group chief people officer: Five tips to get engagement right in hybrid working world
Sarah Willett, chief people officer at The Very Group – which was named Best Place to Work at the Salesforce Retail Week Awards 2022 – gives her top tips for engaging with colleagues in the hybrid working environment, ahead of our Innovation Summit next month
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Retail Voice
The next generation of connected brand building
The world of brand building is evolving, shifting to a digital environment and requiring a greater emotional connection with online consumers. There are several key tools emerging to help brands do this, says Meta’s Zehra Chatoo.
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Opinion
‘Deliveroo’s Hop store – an Argos for food won’t revolutionise retail’
Food rapid fulfilment specialist Deliveroo promises ‘a new way to shop’ with the opening this week of the first bricks-and-mortar Deliveroo Hop convenience store.
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Retail Voice
Debunking four of the biggest AI myths
It’s a buzzword that continues to dominate retail conversations yet there are still misconceptions around its practical uses. GreyOrange’s Samay Kohli wants to help retailers realise the benefits of AI for their supply chains.
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Opinion
Luke Jensen: ‘Amid cost-of-living crisis we must face fact we’ve struggled to address food waste for too long’
Smart online technologies can play a major role in waste reduction in shoppers’ homes, argues Ocado Solutions’ chief executive
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Retail Voice
Making in-store sustainability stack up: can carbon neutral be cost neutral?
Retailers of all sizes are waking up to the importance of sustainability. It’s good for the planet, brand reputation and the bottom line, too, according to LoweConex chief operating officer Ian Lowry.
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Opinion
‘Hyperinflation demands aggressive response on customer proposition and costs’
While hyperinflation might be a new challenge for many UK retailers, there are strategies to navigate it, say Anita Balchandani and Richard Mayfield at McKinsey & Company
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Retail Voice
How AI can simplify self-service shopping
Retailers looking to provide consumers with a more convenient way to buy loose items should consider simplifying pick lists using AI technology such as computer vision, says Diebold Nixdorf’s Matt Redwood
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Retail Voice
How to avoid inventory accuracy hurting the bottom line
Retailers should review their stock-counting processes and take back control as the current crisis puts more pressure than ever on costs and margin, says Mike Finch, operations director, retail solutions, EMEA at Zebra Technologies
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Opinion
‘As retailers call founders to the rescue, long-term success can’t depend on them’
Several retailers in recent weeks have hoped their founders and former leaders can turn their fortunes around – but strong businesses are not one-man shows, writes George MacDonald
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Retail Voice
Why empowering staff can lead to success
Trust is built from the inside out and retailers should give greater responsibility to staff across their businesses, says Maze’s Mark Rice
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Opinion
‘Even wealthy consumers may reach a tipping point where prices are too high’
Careful management is needed or luxury retail – often insulated from the effects of downturns – may not emerge unscathed from the impending recession, warns Alvarez & Marsal’s Erin Brookes
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Retail Voice
The four shopper mindsets emerging from the pandemic
What does the new normal look like for online shopping? According to Shekhar Deshpande and Talitha Rutten, four drastically different mindsets have emerged.
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Opinion
‘Even the most security-savvy retailers are attractive targets for cybercrime’
In a digital-first environment, retailers cannot afford to overlook any kind of cyber threat, says AlixPartners managing director Brian Kalms
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Retail Voice
How retailers can emerge strongly and gain market share
With consumers changing their spending habits, what should retailers be doing to retain, or even grow, market share, asks OC&C’s James George
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Retail Voice
Three trends shaping Black Friday Sales
What should online retailers be aware of as they prepare for this year’s peak Sales season? Checkout.com’s Tyler Heun, Extend’s Rohan Shah and the Merchant Risk Council’s Úna Dillon share their top trends to consider
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Opinion
‘John Lewis’ new slogan isn’t just marketing BS – it’s a mindset shift’
After unveiling its new slogan, John Lewis should take heart and learn lessons from Tesco about how a new philosophy can get a business back on track, writes Luke Tugby
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Opinion
‘Next two years will set tone for another chapter of retail channel evolution’
Pureplays face critical strategic decisions and omnichannel retailers have a window of opportunity, believes OC&C Strategy Consultants’ Matt Coode
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Opinion
‘Asda is hitting the road in convenience retailing – the £600m Co-op deal proves it’
Both Asda and the Co-op have gained from the sale of the latter’s petrol forecourts to the big-four grocer, but one looks more likely to benefit in the long term than the other, writes Hugh Radojev
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Opinion
Dr Martens product chief: ‘There’s no character or soul in looking to please everyone’
Rather than relying solely on its heritage, Dr Martens is working with disruptive brands and reaching new audiences to stay relevant, writes chief product officer Adam Meek