‘Next wave of ecommerce goes beyond perfecting online shopping experience’
Despite the stiff economic headwinds, the need to get digital transformation right has never been more important, says AlixPartners managing director Brian Kalms.
Retailers are grappling with the reality of record inflation at a time when the industry already faces huge disruption in the wake of the pandemic.
Leadership teams are contending with rising costs across the board, from labour to fuel, and May’s reported 1.1% dip in retail sales will put further downward pressure on profits.
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