Maru/edr
Maru/edr are world leaders in Voice of the Customer programmes and a proud part of MARU Group – a technology enabled professional services firm delivering information and insight. As part of MARU, Maru/edr are pioneering technology focused feedback and combining with deep thinking and an emphasis on actionable outputs for organisations.
Retail VoiceOpinion: Your website may be improving but is your digital customer experience?
To achieve success online, retailers must deliver a positive customer experience across four key factors - ease; product; service and fulfilment.