Fashion retailer Rixo has announced a partnership with technology start-up Harper to launch a Try Before You Buy service, which aims to “bridge the gap” between the in-store shopping experience and the convenience of ordering online.
Rixo said the new “first of its kind” scheme will offer shoppers in the UK the chance to “seamlessly” try Rixo products at home without a “financial burden”.
Customers can order up to four products and will pay the standard Rixo delivery fee, but no payment for the order will be taken.
The service, which launches on Rixo’s website today (November 6), allows for one delivery and one return per order and uses reusable packaging, which is “designed to last, just like Rixo pieces”.
Harper, which manages Rixo’s current concierge service, also offers optional styling advice for customers as part of the service.
Rixo said the scheme will help “empower its community” as it serves shoppers who are unable to travel to a store.
Rixo co-founder Orlagh McCloskey said: “We are so excited to have launched the Rixo Try Before You Buy service. We know our customers want to be savvy, getting the perfect dress the first time, with no waiting for exchange and return.
“We want to help our customers fall in love with Rixo, whether it’s their very first order or they’re rediscovering new styles and improved fits. We understand that the magic of Rixo only works when customers try the fit and try different dresses for different body types.
“There is no substitute for trying on Rixo to understand what size and cuts suit your body and being able to try them with your existing wardrobe. The new service will give customers the best chance of buying clothes that work best for them.”
Harper founder Liam Young added: “Rixo is one of the most customer-centric brands we work with, which made them the perfect partner to design and launch this service with.
“The Rixo Try Before You Buy service has no interest rate as we wanted to keep the customer front of mind.
“We understand that in current times, with lots of financial pressure, customers aren’t able to put multiple things in their basket and wait for the return, so we are so excited to offer this industry-first initiative.”
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