Room for improvement
Retail call centres are poor at dealing with enquiries, according to a survey by Ion Group. Retail scored five percentage points below average on analysis, based upon speed of query resolutions and helpfulness.
By Retail Week online team2003-06-06T12:09:59+01:00
Retail call centres are poor at dealing with enquiries, according to a survey by Ion Group. Retail scored five percentage points below average on analysis, based upon speed of query resolutions and helpfulness.
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2024-04-30T11:13:00Z
2024-04-29T13:29:00Z
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