People

How to overcome unconscious bias and understand your own privilege

The problem with ‘BAME’ and other inclusive terminology

How inclusive is your culture really? Learning from M&S, The Very Group and Superdrug

Promotional research for Workday

Move of the Week: John Lewis fills gaps at the top to face post-Covid balancing act

Retail’s real role models: Tesco’s Emma Swail on challenging workplace biases

Three things the pandemic has taught us about the future retail workforce

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What 10,000 European shoppers want from ecommerce in 2021

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Why store footfall control should be a top priority

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Five ways to drive a productive workforce

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The impact of the pandemic on jobs, stores and leases

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Understanding online customer behaviour is the key to a successful 2021

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Opinion: How tech can accelerate sustainability in the food industry

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How to build an army of CX champions across your business

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Consumers trust brands over governments to protect health and environment

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How smart retailers help their managers shine

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How masks will instil consumer confidence in retail once more

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A third of staff want to work from home long term

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Why employee experience is key to future success

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How to maintain your digital workplace strategy

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Adapting store operations and workforce management strategies in times of crisis

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Coronavirus: Key employment issues for retailers

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What do changes to the National Minimum Wage mean for your business?

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