‘You’re their punchbag, for those few minutes’ – the horrific reality of shopworker abuse

By Charlotte Hardie2025-11-13T06:30:00

As the industry’s busiest period gets into full swing, the Retail Trust’s Let’s Respect Retail campaign couldn’t be more timely, says Charlotte Hardie

We’ve all witnessed shoppers mistreating store staff, and it’s deeply unpleasant. Whether it’s shouting, swearing, or violence, it’s everywhere, and it evokes feelings of anger and disgust.

‘You’re their punchbag, for those few minutes’ – the horrific reality of shopworker abuse

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