Matalan has been on a road to recovery this year. It is planning a relaunched loyalty scheme and refreshed mobile app, announced former H&M UK boss Henrik Nordvall as its new chief executive, and has just completed a £25m investment in new stores and refurbishments.
The shop was nothing like the day outside, as customers were greeted with warmth, music, and mannequins adorned in sparkly festive outfits.
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