News: The retail customer
Explore: The retail customer
As Next and TK Maxx suspend online operations, the latest data shows the UK’s online spending habits have shifted since the coronavirus lockdown began and are now skewed towards essential provisions and the home, garden and electricals categories.
Figures from Edge by Ascential demonstrate the unprecedented demand that UK grocers have faced over the past month, as shopper behaviour has moved from top-up shopping to bulk-buying and stockpiling. This has led to high levels of out-of-stocks across ambient grocery, soap and household essentials.
In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer-term may seem impossible, or at least deferrable. But in many ways, it is even more important.
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