The latest news, analysis, data and video about the retail customer and predictions on consumer behaviour in 2019.

Our top customer story

Selfridges bag

Analysis: Department store Darwinism – how the fittest thrive

2020-01-13T06:00:00+00:00By , ,

Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.

Retail Week Indicator 2019

Indicator 2019

How does your digital performance measure up against the sector's best?

Our flagship research, Indicator, benchmarks the digital skills of the UK’s leading retailers across 30,000 data points and four categories to identify who's ahead of the curve in today’s challenging retail landscape.

Explore Indicator today