The latest news, analysis, data and video about the retail customer.

Our top read on the retail customer

Matt Truman


Opinion: Coronavirus outbreak will drive investment in new directions


The coronavirus outbreak is first and foremost a human tragedy that will have a profound impact on the global economy.

Explore: The retail customer

online shopping credit card payment


Data: How online demand has changed since coronavirus lockdown

2020-03-27T11:55:00+00:00By ,

As Next and TK Maxx suspend online operations, the latest data shows the UK’s online spending habits have shifted since the coronavirus lockdown began and are now skewed towards essential provisions and the home, garden and electricals categories.

Coronavirus supermarket rationing


Data: Grocery out-of-stocks surge tenfold as bulk-buying intensifies

2020-03-23T15:31:00+00:00By ,

Figures from Edge by Ascential demonstrate the unprecedented demand that UK grocers have faced over the past month, as shopper behaviour has moved from top-up shopping to bulk-buying and stockpiling. This has led to high levels of out-of-stocks across ambient grocery, soap and household essentials.

Michael Jary


Michael Jary: Coronavirus brings a retail tipping point


In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer-term may seem impossible, or at least deferrable. But in many ways, it is even more important.


2020: The Year of the Gig Economy

Catapult Dec 19

Are you struggling with high staff turnover and revenue losses due to gaps in staffing?

The UK’s booming gig economy now accounts for 4.7 million workers.

Find out how to make this shared workforce work for you.

Access now