All Customer articles
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AnalysisData: How online demand has changed since coronavirus lockdown
As Next and TK Maxx suspend online operations , the latest data show the UK’s online spending habits have shifted since the coronavirus lockdown began and are now skewed towards essential provisions and the home, garden and electricals categories.
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News
UK government teams up with supermarkets to target vulnerable customers
Supermarkets will be provided access to government databases to help prioritise deliveries to elderly and vulnerable customers.
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Analysis
Data: Grocery out-of-stocks surge tenfold as bulk-buying intensifies
Figures from Edge by Ascential demonstrate the unprecedented demand that UK grocers have faced over the past month, as shopper behaviour has moved from top-up shopping to bulk-buying and stockpiling. This has led to high levels of out-of-stocks across ambient grocery, soap and household essentials.
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Opinion
Michael Jary: Coronavirus brings a retail tipping point
In a crisis as big as this one , acting on the immediate challenges is critical. Thinking about the longer-term may seem impossible, or at least deferrable. But in many ways, it is even more important.
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Analysis
Analysis: How coronavirus will change how we shop, live and work
It was on New Year’s Eve 2019 that the World Health Organisation’s China office first heard reports of a new virus sparking a rise in cases of pneumonia in the city of Wuhan.
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News
Coronavirus: Ocado alters website algorithm to make deliveries ‘fairer’
Ocado says it closed its website yesterday for the first time ever so it could begin making changes to its algorithm to make deliveries “fairer” for would-be customers.
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Opinion
Coronavirus: Cash, agility and customer focus will mark retail’s winners
The likely collapse into administration of Laura Ashley is not solely the result of coronavirus. The pandemic was sadly the last nail in the coffin of a retailer that has struggled to appeal to shoppers for some time.
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News
Tesco rations all product lines amid coronavirus crisis
Tesco is to place a restriction of three items per customer on every product it sells as part of changes to combat stockpiling sparked by the coronavirus crisis.
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News
Coronavirus: Three-quarters of shoppers face shortages as stockpiling ramps up
Nearly three-quarters of UK consumers are struggling to purchase basic grocery items such as tinned food and toilet roll as shoppers increase stockpiling.
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News
Asda temporarily closes counters and rations products to limit stockpiling
Asda has become the latest supermarket to begin rationing products to limit stockpiling and is closing counters to free up staff as the coronavirus outbreak continues.
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News
Aldi begins rationing lines as stockpiling continues
Aldi has become the first supermarket in the UK to effectively ration the sale of all lines as customers continue to stockpile in the face of the coronavirus outbreak.
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Opinion
Opinion: Coronavirus – what retailers do now will define them in the future
As 21st-century consumers, we’ve gotten used to having the world at our fingertips. Then seemingly overnight, all the stuff we take for granted is in question – access to healthcare; groceries on shelves; the ability to travel, go to school, socialise with friends.
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Analysis
Analysis: As we reach ‘peak stuff’, how should retail adapt?
Between Brexit and coronavirus, 2020 is so far shaping up to be a difficult year for the retail sector. But behind the stockpiling and panic buying, there is a growing trend that could challenge the very way retailers operate.
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News
Retail sales growth hampered by storms, says BRC
Retail sales in February were hampered by three named storms during the month, according to the latest BRC-KPMG retail sales monitor.
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Retail Voice
How ‘cost consciousness’ can lead to long-term savings
As retailers continue to battle for their share of the customer wallet, PwC’s Claire Fox explains how retailers can use cost-cutting initiatives to raise funds for essential in-store investments.
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Analysis
Data: Grocery growth accelerates as shoppers stock up amid coronavirus fears
The latest grocery market share figures from Kantar show grocery spend in the 12 weeks to February 23 was up 0.7% year on year as consumers stocked up on essentials amid fears over coronavirus.
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News
Walmart to take on Amazon Prime with subscription service launch
Walmart is preparing to launch a subscription service to rival Amazon Prime in the US.
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News
Consumer confidence inches up for third month in a row
Consumer confidence rallied for a third straight month in February as wages and house prices rose, unemployment remained low and inflation stayed stable.
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Opinion
Opinion: Ecommerce trailblazer Eva Pascoe on how tech is still transforming retail
Twenty-five years ago, Cyberia opened as the first cafe with full internet access in the world, located at 39 Whitfield Street in London’s Fitzrovia.
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News
Half of shoppers to avoid goods shipped from China as coronavirus fears rise
Nearly half (48%) of shoppers have said they would avoid goods from sellers shipped directly from China if coronavirus continues to spread.
