All Customer articles
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NewsVaccine promises do little to boost consumer confidence
Consumer confidence dropped at the beginning of the year, despite promises that the vaccine would bring life back to normal.
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News
UK economy shrinks in November, ending six consecutive months of growth
The UK economy shrank in November as coronavirus restrictions on consumers and businesses reduced economic activity.
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Opinion
‘Times may be tough, but 2021 brings hope for a fresh start’
Happy new year – in spirit, if not yet in reality for many of us involved in the retail sector.
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News
Online sales growth hits 13-year high on back of strong December
Online sales growth reached its highest level in more than a decade last year as the Covid-19 pandemic spurred a shift in shopping habits.
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Opinion
'Retailers should prepare now for a year of two halves'
Short-term agility remains essential, particularly as retail weathers the current storm. But this lockdown period is also the perfect time to prepare long-term strategies for growth, in order to benefit during the second half of the year.
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News
John Lewis switches off click and collect at ‘critical point’ of Covid crisis
John Lewis will stop offering click and collect from its stores in a bid to reduce non-essential travel by customers.
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Analysis
Strategic report: Five winning pricing strategies for 2021
With consumers still tightening their purse strings, this year could prove to be a rocky road for retailers who don’t have the right pricing strategy. Read Retail Week’s new report to find out how AI could optimise pricing and drive loyalty .
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News
Data: Coronavirus restrictions lead to record low retail spend in 2020
The effects of the coronavirus pandemic and associated restrictions on the retail sector have been laid bare, with customer spending across the year down to record lows.
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Opinion
‘Investors must separate wheat from chaff as etailers race to market’
The acceleration of online retail sales during the pandemic has brought a race to market as ecommerce players rush to pull off IPOs.
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Deep dive
Deep dive: The great retail reset in 2021
How we live, work and shop has changed. 2021 is the year the retail industry will fundamentally change, too
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News
December footfall plunges as retailers plead for more government support
Retailers have renewed calls for the government to provide the sector with greater financial support after footfall plunged during December.
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Interview
Interview: How B&Q boss Graham Bell plans to ‘beat the pureplays’
In his first interview as B Q chief executive, Graham Bell tells Retail Week how the DIY giant ‘got its mojo back’ and why it has the tools to topple Amazon
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Analysis
Strategic report: How retailer pricing strategies are losing customers
In a hyper-competitive market where retailers are struggling to survive, the right pricing strategy is making and breaking businesses. Read Retail Week’s new report to find out how AI could optimise pricing and drive loyalty .
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News
Post-Christmas footfall drops as shoppers stay home
Retail footfall during the period after Christmas declined across all destinations as tighter coronavirus restrictions came in across the UK.
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Analysis
What next? Tesco, John Lewis and Dixons Carphone CEOs predict trends for 2021
After the most unpredictable year in history, which trends do retail’s biggest bosses think will be prevalent in 2021? Retail Week finds out.
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News
Tesco chair: Brexit food price changes ‘very modest’
Tesco chair John Allan has said any impact on food prices due to Brexit will be “very modest indeed”, following the news of a deal between the UK and the EU last week.
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News
Boxing Day footfall plummets as restrictions tighten
UK high streets were deserted on Boxing Day with shoppers choosing to remain at home as tier-four restrictions spread across more regions.
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Gallery
In pictures: New stores that brought the wow factor in lockdown year
2020 may be more synonymous with shuttered stores but it did bring us some eye-catching new shops. Retail Week rounds up some of the best to whet your appetite
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Analysis
Data: Can social media predict this year’s Christmas winners?
With Christmas imminent and swathes of the UK’s most populous areas effectively back in lockdown, can social media engagement help predict who will still prevail in this coming festive period?
