All Customer articles
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DataData: Value is top concern for families amid cost-of-living crisis, M&S survey reveals
A survey by Marks & Spencer has found that financial worries are top of consumers’ concerns this summer.
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Research centre
Future Formats
How are leading retailers and brands giving consumers the real-life experiences they crave?
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Analysis
Research: Nike, Asda, Primark, and Loaf reveal in-store CX strategies
Retailers must seize the opportunity to create differentiated and compelling in-store experiences if they want to thrive in the future, 25 leading retailers and experts warn in our new report
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News
Morrisons blames ‘very challenging’ trading environment for sales drop
Supermarket giant Morrisons has blamed surging inflation and subdued customer sentiment for a drop in second-quarter sales.
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Retail Voice
Four ways to tap into the £1.8bn subscriptions market
From car clubs to chilli sauce boxes and computer software, the subscription model is on the rise. American Express sets out four top tips to capitalise on this growing market
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Retail Voice
Five things you need to know about conscious consumers
It is integral today that retailers evolve to meet the demands of the conscious consumer. PayPal explores five key points that all businesses should keep in mind.
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News
Three-quarters of consumers to cut Christmas spending due to cost-of-living crisis
More than three-quarters of customers are planning to reduce their spending on Christmas this year, with the cost-of-living crisis only set to deepen as the year goes on.
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Opinion
‘Next wave of ecommerce goes beyond perfecting online shopping experience’
Despite the stiff economic headwinds, the need to get digital transformation right has never been more important, says AlixPartners managing director Brian Kalms.
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Data
Retail sales tumble in May as consumers cut back on food shopping
Retail sales dropped in the month of May as the cost-of-living crisis hit consumer wallets.
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Events
Consumer Week 2023
It has never been more vital for retailers to be in complete sync with customers’ needs. So how can they engage new shoppers at this crucial time and drive loyalty from their existing customer base? Where should retailers invest to win? How can they use marketing savvy – both in store and online – to attract spend without breaking budgets?
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Data
Consumer confidence drops to record low as economic gloom spreads
Consumer confidence has taken another blow in June as the cost-of-living crisis worsens.
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Research centre
The Digital Spend Report
How 50 retail leaders are investing in frictionless tech futures
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Analysis
Revealed: Where 50 leading retailers are targeting their tech spend
Retail’s tech elite are heavily investing in personalisation and digital payment technologies, a new Retail Week report launched today reveals.
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News
Asda chair Rose urges VAT cut to combat cost of living crunch
Asda chair Lord Stuart Rose believes the government should consider reducing VAT or further cutting fuel tax to help ’kill’ inflation, which is prompting shoppers to limit their spending.
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Analysis
Analysis: Basket sizes shrink and customers trade down at Tesco as cost-of-living crisis worsens
While Tesco delivered a steady set of first-quarter results, boss Ken Murphy is braced for worse to come this year as he outlined changing customer behaviour in response to soaring costs.
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News
Tesco sees signs of changing shopper behaviour as inflation bites
Tesco has reported “early signs” that shopper behaviour is shifting as the soaring cost of living bites.
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Analysis
How Asos’ new boss aims to put the etailer firmly back in fashion
The very day Asos announced the long-awaited appointment of its new chief executive, the retailer also issued a shocking profit warning as the cost-of-living crisis hit its 20-something customer hard.
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Research centre
Retail 100 2022
Retail Week’s annual celebration of the sector’s 100 most influential individuals
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Analysis
Retail 100: Jack Monroe, Alessandra Bellini and Dame Sharon White celebrated for industry impact
Twenty-seven female and non-binary leaders have been recognised in Retail Week’s Retail 100 index of the most inspiring individuals driving change across the sector.
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Analysis
The Retail 100 is here: Industry’s most inspiring individuals celebrated
Retail Week’s annual celebration of the sector’s top 100 leaders [ref tag] driving culture, purpose and profits is back – but not as you know it. This year it’s an index rather than a ranking, with people champions, disruptors and sustainability activists among those recognised
