![Rachel Eyre - Asda - Chief Customer and Digital Officer[99].jpg](https://d53bpfpeyyyn7.cloudfront.net/Pictures/274x183/7/9/0/3127790_racheleyreasdachiefcustomeranddigitalofficer99.jpg_263815_crop.jpeg)
All Customer articles
-
NewsDecathlon launches ‘middle aisle’ to rival discounters
Sports retailer Decathlon has launched a ‘middle aisle’ across its UK and Ireland channels to rival discounters.
-
NewsTesco to launch on Uber Eats and Deliveroo
Tesco is launching on both Uber Eats and Deliveroo, in a bid to expand its rapid delivery reach.
-
FeatureIs retail redefining customer service this Christmas?
Retail employment has been shrinking for years, but the picture this Christmas looks different. As UK retailers head into the golden quarter, the story isn’t about fewer staff, it’s about how to keep your customer service at 100% regardless of headcount
-
Opinion‘Consumers are wary of another cost-of-living crisis’
Retailers must give shoppers clear reasons to put purchases back on their lists, and review their own profit and cost structures, advises Alvarez & Marsal’s Erin Brookes
-
NewsAndy Burnham pledges cost of living ‘breathing space’ in first speech as PM
Andy Burnham has used his first speech as prime minister to promise those being affected by the cost-of-living crisis “breathing space” from his first full day in office.
-
NewsMorrisons cuts prices on hundreds of products
Supermarket giant Morrisons has today [July 20] announced price cuts on hundreds of “family favourites” to make “budgets go further during the school holidays” for customers.
-
OpinionPrimark CEO on value beyond price – why customers shouldn’t have to compromise
The most disruptive retailers of the future won’t simply be those offering the lowest prices. They’ll be the ones that fundamentally change what customers can expect to get for those prices, maintains Eoin Tonge
-
NewsPrimark lowers prices on hundreds of products
Primark has lowered the prices across hundreds of its bestselling womenswear, menswear and kidswear styles.
-
Opinion‘Healthcare could be the high street’s best medicine’
Harnessing the public’s appetite for local healthcare services could give the high street a much-needed £13bn boost, says Boots managing director Anthony Hemmerdinger
-
NewsMajority of UK consumers support new Buy Now, Pay Later regulations
A vast majority of UK consumers support the new Buy Now, Pay Later (BNPL) regulations, which come into force today (July 15).
-
AnalysisHammerson: How beauty, new openings, and data are driving footfall across its destinations
The performance of physical retail in the UK has been a bit of a mixed bag of late. Claire’s, The Original Factory Shop and Quiz have fallen into administration in the past 12 months, but there are some positive stories too
-
NewsRituals to revamp over 1,000 European stores across one month
Luxury cosmetics retailer Rituals is committing to renewing over 1,000 of its stores across Europe in just over a month.
-
NewsThe Perfume Shop refreshes loyalty programme
The Perfume Shop has made an upgrade to its long-running loyalty scheme to relaunch as “The Perfume Club”.
-
NewsEngland’s World Cup win provides footfall boost for night-time economy
England’s World Cup win over Norway on Saturday night/early Sunday morning provided a boost to the country’s night-time economy.
-
NewsTikTok Shop UK’s Summer Sale delivers double-digit sales
TikTok Shop UK’s Summer Sale has driven double-digit year-on-year sales for businesses on the platform, Retail Week can reveal.
-
DataRanking: The Top 10 UK retailers for customer satisfaction
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
-
NewsAO sees double-digit increase in TV sales thanks to World Cup
AO has recorded a double-digit year-on-year increase in TV sales as the men’s FIFA World Cup drives demand.
-
NewsBodycare confirms more new stores in high street return
Beauty retailer Bodycare is set to return to the high street with 17 new stores, after it was bought out of administration in October 2025.
-
DataEngland v Mexico sees searches for energy drinks and pregnancy tests jump on Uber Eats
The 2am kickoff of England’s World Cup knockout match against Mexico on Monday created an unexpected opportunity for retailers selling through delivery apps.
-
AnalysisTest Drive: Primark’s long-awaited UK mobile app
High street retailer Primark debuted its customer mobile app in the UK this April, where customers can browse, buy and pick up in-store.