All Customer articles
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NewsAsos confirms customer information accessed by hackers
Asos has confirmed that thousands of its customersâ details are now in possession of hackers following its cyber attack on Tuesday (October 6).
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NewsMarks & Spencer launches Christmas recruitment drive
Marks & Spencer will hire thousands of new colleagues over the Christmas period to support store teams.
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NewsArgos to officially launch marketplace following successful trial
Argos is planning to significantly expand its Trusted Sellers marketplace following a successful trial.
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AnalysisExplainer: What we know about the Asos cyber attack so far
Asos hit the headlines yesterday (October 6) after some app customers received a message from hackers that read: âDear Asos DPO and IT, we have fully compromised the Snowflake instance. Engage with us, or we will leak it.â
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NewsCurrys launches on TikTok Shop
Currys has launched on TikTok Shop, allowing customers to discover and buy products directly through the app.
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NewsLidl invests in record price cuts ahead of Christmas
Lidl has unveiled a new round of promotions in time for Christmas as investment in price cuts reaches nearly ÂŁ500m for 2026 alone.
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NewsSainsburyâs launches new AI-powered shopping tool
Sainsburyâs has unveiled its new AI-powered shopping tool to help customers plan their shop more effectively.
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FeatureCheap thrills: why didnât the value sector nail sales during the cost-of-living crisis?
The cost-of-living crisis shouldâve been the making of the UKâs biggest value-variety discounters but, largely, it wasnât. Why?
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AnalysisIkea bosses set out plans for âseamlessâ secondhand marketplace
Buying second hand has become a viable option for more and more consumers over the past few years, helped by the popularity of platforms such as eBay, Vinted, and Back Market.
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NewsIkea launches secondhand marketplace in UK and Ireland
Ikea is rolling out its second hand marketplace to the UK and Ireland following its debut in Spain and Norway two years ago.
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NewsVery launches âAI-powered personalisationâ to enhance customer experience
Online retailer Very has introduced âAI-powered, real-time personalisationâ as it seeks to upgrade shoppersâ experience.
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NewsMorrisons launches new click-and-collect lockers to up availability and cut waiting times
Grocer Morrisons is piloting new click-and-collect lockers which it expects to âeliminateâ waiting times for shoppers as well as expand collection slots.
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AnalysisAI, Prime Day and heatwaves key factors driving UK online spend in 2026
Every year we see a mixed picture of consumer spend, but there are some factors that always seem to drive purchases. Warm weather, the summer of sport, Christmas, Black Friday, and other seasonal events often see consumers open their purses that little bit more.
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Chart of the WeekReviews gain weight in AI search closer to purchase, Trustpilot data shows
Customer reviews carry more weight in what AI assistants tell shoppers the closer they get to buying, according to two studies commissioned by Trustpilot.
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NewsIn-store ATMs linked to repeat visits and higher spend, according to new research
ATMs across retail stores influence repeat visits and drive more spend, according to research exclusively shared with Retail Week by financial self-service technology company, Atleos.
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NewsM&S and Sephora enter partnership to bring new beauty destination to the high street
Marks & Spencer and Sephora have entered a major partnership to create a new beauty destination across selected stores.
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NewsFood inflation eases to 2.5% as retailers lean on promotions
UK food inflation slowed in September as retailers extended promotions on meat and dairy to win back shoppers after a hot summer, partly reversing Augustâs price jump.
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NewsCard Factory âconfidentâ in strong golden quarter as revenue rises
Card Factory has posted a rise in revenue and is âconfidentâ of meeting full-year expectations due to âstrong golden quarter plansâ.
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NewsWalmart rules out personalised pricing as AI reshapes retail
Walmartâs chief executive pledged not to use shoppersâ personal data to set prices, as scrutiny of AI-driven pricing grows in Washington.
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NewsAsos debuts adaptive collection for disabled customers
Asos has launched its first adaptive collection for disabled customers across womenswear, menswear and curve.