All Customer articles
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Retail VoiceFive steps to secure a festive comeback
Compelling experiences, discovery-led gifting and a defined purpose will help retailers win this festive season, a major new consumer study by Facebook has revealed.
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Retail Voice
Consumer sentiment is at a record high: what does that mean for Christmas?
Will consumer confidence translate into a successful festive trading period, asks Lisa Hooker, leader of industry for consumer markets at PwC UK
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News
Tesco Bank to close all customer current accounts later in the year
Tesco Bank is closing all of its customer current accounts from the end of November and will write to those affected in the next two weeks to advise them on what to do.
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Opinion
‘It’s time to talk about Christmas – and it should be less volatile this year’
When we agreed to collaborate with Retail Week on Christmas in July, we expected a mixed response.
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Data
Data: Retail sales rise in June as Euro 2020 drives spend
Retail sales rose in June as supermarket sales were buoyed by the England team’s progress in football’s European Championships.
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Data
Data: Consumer confidence edges ahead of pre-pandemic levels
Consumer confidence increased in July as the easing of restrictions and pent-up demand led to an increase in spending.
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Analysis
Analysis: What will be this year’s Christmas bestsellers?
As retailers put the finishing touches on their Christmas ranges, what will be the sector’s hottest product themes and festive bestsellers?
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Analysis
Data: What consumers hate about ecommerce in four charts
We surveyed 1,000 consumers to find out what shoppers love and hate about retailers and brands, for our new report The CX Factor.
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Events
Consumer Week 2022: New shopper, new rules
Running from September 13 to 17, Consumer Week 2022 grants you access to exclusive strategic insights across two free virtual masterclasses, exclusive consumer research and free online content to identify and influence the new breeds of shopper
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Data
Data: Majority of shoppers to keep wearing masks after ‘freedom day’
England finds itself in uncharted territory with the pandemic. Despite surging Covid-19 cases, the government has pressed ahead with ‘freedom day’ – with all legal coronavirus restrictions lifted.
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Retail Voice
Three challenges facing retailers – and why data-driven decisions are essential
As we move out of the pandemic, there is a trio of key steps retailers must take to protect themselves, says Judith McCandless, head of retail at Board International
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News
John Lewis, Tesco and Sainsbury’s ask shoppers and staff to keep face masks
John Lewis, Tesco and Sainsbury’s have joined a growing number of big-name retailers that will encourage staff and shoppers to keep wearing face masks after July 19.
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Analysis
Christmas in July: Exclusive data, free content and insights to prepare for peak
Most retailers make the vast majority of their money over the festive period, so it stands to reason they meticulously plan for it throughout the year.
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Data
Data: The retail sales outlook for Christmas 2021
The Christmas Forecast provides predictions and analysis for retail sales this golden quarter and forecasts by sector.
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Data
Data: UK retail enjoys best quarter on record as sales soar
UK retail sales for the second quarter of the year saw the best growth on record, with retailers enjoying a boost from Euro 2020.
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News
Union urges government to roll back on removing mask mandate
Usdaw has urged the government to roll back on removing the mask mandate in stores as some grocers have warned of rising staff absenteeism due to coronavirus.
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Retail Voice
Why identity is critical to retail’s big reset
Understanding your customer will be vital as retailers move from survival to sustainability, says Ian Lowe, director of solutions, marketing, EMEA at Okta
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Opinion
‘Acquisitive brands are betting big and betting early on emerging trends’
The pace of change in retail has never been greater, driven by the twin factors of rapidly evolving consumer behaviour and technological developments.
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Video
Face time: PwC’s predictions for Christmas 2021
Kicking off Christmas in July, Retail Week executive editor George MacDonald speaks to PwC’s Lisa Hooker on the golden quarter ahead
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News
Asda poaches KFC executive as chief customer officer
Asda has hired KFC executive Meghan Farren as its new chief customer officer.
