All Customer articles
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OpinionWBA: ‘Overcoming racism in retail means taking a hard look in the mirror’
In RWRC Be Inspired’s first column, Walgreens Boots Alliance senior director of diversity and inclusion Fiona Ibáñez-Major reflects on what the racial pandemic has taught the business, steps being taken to drive real change and how others in the industry must follow suit.
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Retail Voice
Research: Five insights into today’s recessionary consumer and what retailers can learn
This year has changed the consumer forever, redefining how, where and when they want to spend their hard-earned money.
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Opinion
Andy Clarke: ‘Consumers haven’t felt the real pain yet, but they will’
It’s the cliché of 2020 to read that we are in unprecedented times, or this, that and the other have been changed forever by the Covid crisis.
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Retail Voice
Building dynamic supply chains for tomorrow’s consumer
Now is the time to build back better with more dynamic, agile and flexible supply chains capable of meeting the shifting behavioural needs of the post-coronavirus consumer.
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Data
Coronavirus Consumer Pulse: Health and beauty traffic slumps to pre-Covid levels
Amid the coronavirus crisis, it has arguably never been more important, nor more difficult, for retailers to understand their customers.
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Opinion
‘As a second lockdown looms, here’s what shielded shoppers would love from retailers’
New restrictions are a stark reminder that the pandemic is not over. Shielded shopper and retail analyst Michael Lieblich shares his experience of what retailers are doing well and what they could do better for vulnerable customers.
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News
Watch: Tesco must do more to enforce face masks in store, urges Andy Burnham
Andy Burnham, the Mayor of Greater Manchester, has slammed supermarkets for not enforcing the wearing of face masks in-store in an interview with Retail Week.
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Article
Data: Less than a third of shoppers prepared to head back to stores
More than half of UK shoppers would rather buy online than go into a store, according to Retail Week’s new report Dynamic Supply Chains .
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News
Retail sales rise in August driven by homewares and grocery
Retail sales showed positive signs of growth in August, but bricks-and-mortar stores continued to struggle compared with online.
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News
Dixons Carphone ShopLive paves way for 24-hour shopping
Dixons Carphone has revealed plans to ramp up its ShopLive innovation to include extended operating hours, bookable appointments and livestream shopping.
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News
Asda revives ‘Asda Price’ campaign as part of £100m spending salvo
Grocer Asda has bought back its ‘Asda Price’ campaign to promote a £100m investment in reducing prices on thousands of own-brand and branded products.
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Analysis
The Big Question: Should John Lewis scrap its ‘never knowingly undersold’ pledge?
Since it was introduced in 1925, John Lewis’ ‘never knowingly undersold’ pledge has become a UK retail institution, but new boss Dame Sharon White has hinted it is likely to be scrapped under her new strategy. Industry experts offer their thoughts on whether the retailer should ditch the famous ...
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News
John Lewis launches virtual queueing trial in stores
John Lewis and Waitrose are piloting virtual queuing technology in stores to eliminate physical queues and protect customers from coronavirus.
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News
M&S gets into gear for drive-up click and collect
Marks Spencer is piloting drive-thru order collection as part of an initiative with specialist technology partner Doddle to extend its click-and-collect proposition, Retail Week can reveal.
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News
UK retail sales rise above pre-lockdown levels as shoppers return to stores
UK retail sales for the month of July were the highest they have been since before the pandemic struck but the outlook remains grim for many categories.
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News
Concerns over job losses plague consumer confidence
Consumer confidence remained the same for the second month running, as customers face growing economic concerns.
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Analysis
The economics of ecommerce: Counting the costs of trading online
As countries went into lockdown when the Covid-19 pandemic hit, ecommerce was the sole channel still open to retailers of products deemed non-essential.
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Analysis
Data: Waitrose customers flock to online grocery during lockdown
As more and more customers turned to online shopping, Waitrose and Partners’ latest Food and Drink Report highlights that Britons made more use of fast delivery services in lockdown, with heightened demand for Fairtrade or organic products and wine.
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Opinion
Aldi CEO Giles Hurley: ‘Families need grocers’ help more than ever this summer’
Before Covid-19, an estimated 3 million children in the UK were at risk of going hungry over the summer holidays. It is a particularly trying time for many parents who must stretch budgets to cover extra childcare costs and provide meals usually taken care of at school.
