All Customer articles
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Retail VoiceWhen UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
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Analysis
Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic
Following a year fundamentally shaped by the coronavirus pandemic, Tesco boss Ken Murphy set out his vision for utilising the strength of the retailer’s Clubcard customer base to put clear water between the grocer and its competitors.
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Opinion
Peter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’
When asked my views about looking forward for retail, the honest answer is: “I’m really not sure that I know.”
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Analysis
Live updates: Retail’s big reopening as Covid restrictions ease
The lights are being turned on again, three months after many stores went dark for the third lockdown as Covid gripped the country. As retail colleagues are reunited to welcome customers once more, keep up to date with preparations and expectations as trading resumes.
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Retail Voice
Why affiliate marketing should be on your shopping list
Affiliate marketing is one of the most effective ways to promote your brand – and with 80% of retailers already using it, it’s an essential technique to increase revenue and awareness, writes Webgains head of UK sales Steve Dean.
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Analysis
Very Group and Gousto reveal CX investments
The Very Group’s chief marketing officer Carly O’Brien and Gousto’s chief technology officer Shaun Pearce will reveal their biggest successes from the past 12 months and their plans for the coming year in our ‘Lean retail machines’ virtual event today. Register to watch live at 3.30pm today.
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Article
Three ways to market with purpose
Here we crystallise the learnings from CX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
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News
Heavy discounting in March as low demand plagues fashion and footwear
Shop prices continued to fall in March, as non-food retailers struggled to entice shoppers to buy during lockdown.
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Retail Voice
Retail’s pandemic: reflections on a year since lockdown
It’s been a little over 12 months to the day since the UK entered lockdown. Conrad Digan, independent consultant at Objectivity, looks back at a year unlike any other for the retail industry.
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Video
Retail Question Time with Gary Grant and Frances Bishop
As retailers prepare to reopen next month, toy retailer The Entertainer founder and chair Gary Grant and childrenswear specialist Pud Store founder Frances Bishop discuss their hopes and expectations, how consumers will behave and how their businesses have changed during the pandemic.
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News
Retail sales fall in February as online takes record share of spend
Retail sales registered a year-on-year decline in February as strong grocery sales failed to offset a 50% drop in fashion sales.
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Data
Data: The top five retailers consumers want on high streets
The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what ...
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Retail Voice
Returns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.
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Analysis
Analysis: Why Kingfisher boss Thierry Garnier believes lockdown trends will last
DIY giant Kingfisher has posted a year of strong growth as the home improvement trend continued to thrive in lockdown – but how sustainable will the newfound passion for DIY be?
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Data
Data: Post-lockdown spending priorities – has Covid changed what and how we shop?
How will a year of on-off restrictions impact how we shop going forward? As we near the end of lockdown, Retail Week teams up with Walnut Unlimited to ask consumers what their post-lockdown spending priorities are and how they differ to life before Covid.
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Deep dive
Deep dive: Lockdown – how it changed retail forever
12 months after we were told to stay at home, Retail Week takes stock of how the pandemic has changed the industry.
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News
Consumer confidence rises for third month as end of lockdown nears
Consumer confidence increased in March as the vaccine rollout continued and the end of lockdown grew nearer.
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Analysis
Worldview: As Covid crisis eases, is retail on the way up Down Under?
In the latest instalment of our Worldview series gleaning insight from global markets, we hear how Covid-19 has had a significant impact on Australian retail but it might not be as negative as first anticipated 12 months ago
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Analysis
Five lessons from Christmas retailers must act on to nail peak 2021
Christmas 2020 might have been unique, but it produced learnings that will be crucial for all retailers as they navigate a much-changed market. Here are five key lessons taken from Retail Week’s Christmas 2020: Learnings for the year ahead report that retailers need to act on now to nail ...
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Analysis
Analysis: Could customers become your most important investors?
After Deliveroo revealed it would be making £50m worth of shares available to customers, could consumers become important investors in retailers?
