All Customer articles
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NewsLidl overhauls loyalty app with new points scheme
Lidl has announced an overhaul to its loyalty app with the introduction of a new points system.
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InterviewQ&A: Descartes VP of sales on route optimisation and the innovations powering logistics
Retail Week spoke with Descartes vice-president of sales Gary Taylor about new innovations, and how a great delivery and logistics service can feed into the rest of retailers operations
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NewsTesco to roll out Aldi Price Match across convenience stores
The grocery giant is set to roll out its Aldi Price Match scheme to more than 2,000 of its Express c-stores.
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NewsUK shoppers hunt for deals amidst Middle Eastern uncertainty
UK customers were very value-conscious in the month of April, amidst the ongoing uncertainty around the situation in the Middle East, even as grocery inflation fell.
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NewsJD Sports trials conversational AI agent online
JD Sports has become the latest retailer to launch a conversational agent on its website as it looks for more ways to enhance the customer experience, Retail Week has learnt.
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AnalysisTest Drive: Just Eat’s AI voice assistant
Rapid delivery platform Just Eat introduced a new AI voice assistant for UK customers with the aim of making ordering easier and more inclusive.
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AnalysisHas M&S finally cracked Sparks?
M&S may have finally cracked the code on what to do with its Sparks loyalty scheme. The high street giant unveiled its newly transformed programme yesterday (April 15), offering customers cash rewards when they spend across any of its departments
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AnalysisWhat Tesco’s boss is doing to honour his customer price pledge
Tesco boss Ken Murphy today pledged to do “whatever we can” to keep costs down. Here’s how he plans to do that in the face of war, rising inflation, and increased costs.
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NewsTesco and Adobe enter strategic AI partnership for personalised Clubcard rewards
Tesco has signed a deal with software giant Adobe to “accelerate personal engagement” with the supermarket’s shoppers.
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NewsMarks & Spencer revamps Sparks loyalty scheme
Marks & Spencer has overhauled its Sparks loyalty scheme, offering members “pounds, not points”, in the latest phase of the retail giant’s transformation, Retail Week can reveal.
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AnalysisAI agents and assistants: Which retailers are using them for customers and colleagues?
AI is being utilised across all functions in retail, including for marketing, forecasting, commerce, and supply chain.
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NewsWilko.com teams up with Google Cloud for AI and digital transformation
Wilko.com has collaborated with Google Cloud to support and accelerate the next phase of its AI transformation.
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NewsAldi invests £122m in lowering prices
Aldi has invested £122m in lowering prices in the first quarter of the year, cutting the costs of hundreds of products.
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InterviewQ&A: OnBuy founder talks European expansion and anticipated Comet launch
UK-founded online marketplace OnBuy has been expanding its reach across Europe recently, launching in Sweden, Norway, Denmark, Poland, Hungary, Romania, the Czech Republic, and Switzerland.
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NewsCharity Super.Mkt opens new warehouse concept and pop-up space
Charity Super.Mkt will open a new warehouse and pop-up space this weekend as the demand for pre-loved clothing continues to surge.
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NewsAmazon spring sale provides boost to overall online retail sales in March
Amazon’s spring sale gave a boost to overall online retail sales in the UK in March, according to Adobe data shared exclusively with Retail Week.
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NewsEarly Easter boosts March footfall
An early Easter helped boost footfall in March, but the British Retail Consortium (BRC) has warned that positive momentum “is far from guaranteed” as the conflict in the Middle East weighs on confidence.
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NewsTesco launches ‘large scale’ trial of new meal planning AI assistant
Supermarket giant Tesco has launched a “large scale” trial of a new AI assistant, designed to “lighten the load for customers” when it comes to meal planning.
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NewsFatFace launches in-store personal styling
FatFace has launched its first in-store personal styling service as part of its continued investment in enhancing the customer experience.
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NewsMorrisons slashes prices on thousands of products
Supermarket giant Morrisons is slashing the price on thousands of products across various ranges in April.