All Customer articles
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NewsFestive footfall rises as shoppers leave Christmas gifts to last minute
Retail footfall has increased in the run-up to Christmas as customers shop for festive food and last-minute gifts.
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NewsâSuper Saturdayâ fails to deliver on festive footfall
This yearâs âSuper Saturdayâ before Christmas failed to deliver the expected rush of festive footfall, according to data from Sensormatic Solutions.
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OpinionâRetailâs 12 gifts of Christmas â and beyondâ
From keeping the cost of living down for customers to support for all sorts of good causes, retailersâ generosity has once again been unstinting this year. Christmas is the busiest time for retailers, but itâs also an appropriate moment to reflect on the industryâs invaluable role as a force for good.
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News2025 âhas been a year of no progressâ for consumer confidence
Consumer confidence has risen by two points to -17 since November, according to GfKâs consumer confidence index, as overall results show stagnation from last year.
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NewsConsumer confidence edges up but outlook 'remains gloomy'
Consumer confidence saw a slight uptick this month as the Budget wasnât as bad as expected, but the overall outlook is still gloomy, according to data from the BRC.
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AnalysisTest drive: Notonthehighstreetâs AI shopping tool
Marketplace Notonthehighstreet recently launched its AI shopping tool with the aim of helping shoppers find the perfect gifts in time for Christmas.
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NewsEvri to recruit over 2,000 roles as parcel demand continues
Evri is undergoing a huge recruitment drive across the UK as demand for parcels continues.
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NewsCard Factory lowers profit guidance as low footfall persists
Card Factory has issued a trading update, revising its profit guidance as low footfall continues.
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NewsUK consumers set to spend nearly ÂŁ25bn over Christmas
UK consumers are set to spend ÂŁ24.6bn on presents, food, and festivities over the Christmas period this year, according to PwCâs latest festive predictions survey.
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InterviewQ&A: Primark licensing director on staying culturally relevant
Primark has bagged collaborations with some of the biggest names in pop culture, from Netflixâs Stranger Things to Olivia Rodrigo and British institutions such as Greggs.
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AnalysisStore tour: A look at one of Matalanâs revamped stores
Matalan has been on a road to recovery this year. It is planning a relaunched loyalty scheme and refreshed mobile app, announced former H&M UK boss Henrik Nordvall as its new chief executive, and has just completed a ÂŁ25m investment in new stores and refurbishments.
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DataRanking: the 100 most popular retail websites on Black Friday
Thanks to data from Similarweb, Retail Week can reveal the retailers that dominated the web with the highest number of visits to their online stores over Black Friday.
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InterviewSupply chain: DHL retail and ecommerce boss on leveraging AI, data and teamwork in time for peak
With that in mind, Retail Week speaks to DHL supply chain managing director of retail and ecommerce, Natalie Frow, about how retailers can prepare for peak and how the use of automation and AI can boost fulfilment.
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NewsBudget nerves and stormy weather hit November footfall
Rumoured tax rises in the Budget and stormy weather held many shoppers back from hitting the shops last month.
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Report StoreHow Theyâll Spend It 2026
Around 81% of consumers are âworriedâ about the high cost of living, and four-fifths say their household spend is up compared to 12 months ago
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NewsNike, Superdry and Lacoste ads banned for exaggerating sustainability claims
The Advertising Standards Authority (ASA) has banned three adverts from Nike, Superdry and Lacoste over exaggerating the environmental benefits of their products.
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NewsM&S launches week-long festive live shopping event
M&S has launched a week-long live shopping event as it promises to make âDecemberâs whirlwind of festive prep effortlessâ.
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AnalysisPartnership update: White Companyâs 24-hour pyjama delivery, Waitroseâs invisible delivery tags, and more
Welcome to Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsLandsec and Retail Trust launch partnership to tackle retail worker abuse
Institutional landlord giant Landsec and the Retail Trust have teamed up to offer free de-escalation and wellbeing training for staff ahead of the busy festive shopping season, Retail Week can reveal.
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AnalysisHow consumers shopped Black Friday weekend 2025
A weekend of deals and discounts is nearly over as retailers plan to wrap up the event on Cyber Monday before attention turns to Christmas.