All Customer articles
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NewsLush revamps app for customers to book events and services
Lush has added new features to its app for customers to explore and book in-store services and local events.
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NewsRetail sales fall in April as consumers hit by Middle East uncertainty
The ONS has reported that sales volumes fell by 1.3% month on month in April, the fastest pace in nearly a year, down from a 0.6% rise in March.
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AnalysisExplainer: What do Googleâs new products mean for the future of ecommerce?
There was a lot to unpack during Googleâs I/O 2026 event and Google Marketing Live as it unveiled countless new products and innovations.
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NewsâBoots reveals launch date for second beauty-only store
Boots has confirmed when its second ever beauty-only store will open in Bristol, Retail Week can reveal.
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OpinionâForget about price caps. Retailers are already doing their bit for consumersâ
Continually hammering retailers financially isnât just bad for them; it will ultimately undermine wider government ambitions, too, says George MacDonald
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DataChart of the Week: How much does the World Cup boost retail sales?
There are just a few weeks to go until the World Cup starts, and retail is hoping it might lift the glum mood that consumers are in.
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NewsImproving consumer confidence held back by price rise fears
Consumer confidence in the economy is improving as conflict in the Middle East de-escalates, but higher prices continue to weigh on shoppersâ minds, according to the BRC-Opinium Consumer Sentiment Monitor.
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NewsChancellor unveils âanti-profiteering powersâ as Treasury walks back mooted price cap talks
Chancellor Rachel Reeves has today unveiled new measures âto protect people from unjustified price hikesâ and giving consumer watchdogs new powers, even as the Treasury has attempted to distance itself from reports of planned supermarket price caps.
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GalleryIn pictures: Asda makes play to woo back customers with store and range refresh
Asda is telling customers to âtake a fresh lookâ at its offer, having launched a major customer experience drive with âone of its biggestâ range refreshes and store upgrades in its history.
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AnalysisRetail media: The advertising opportunities the World Cup can bring
This year marks the first menâs FIFA World Cup taking place in the summer for eight years, and will have more matches than ever, more teams qualified than ever, and 16 cities across the US, Canada and Mexico set to host games.
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NewsSwatch forced to close stores after crowds spark safety fears
Swatch has issued a statement urging customers not to rush to its shops for its latest product release after it was forced to close its UK stores over the weekend.
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AnalysisTest Drive: New AI-powered virtual try-on fashion platform WNTD
A new AI-powered fashion platform bringing virtual try-on, social feedback, price comparison and AI styling suggestions has launched.
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NewsPrimark introduces sensory-friendly shopping hour
Primark is introducing a sensory-friendly shopping hour in stores across Britain as part of its commitment to create a more accessible shopping experience for customers.
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InterviewQ&A: Snap Finance CEO on the need for inclusive finance for âeveryday folksâ
As flexible finance options and inclusive credit become increasingly popular with retailers and their customers, we spoke to Snap Finance chief executive Andy Smith about the importance of serving all types of customers.
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OpinionâIn a time of upheaval, retailers have mistaken efficiency for strategyâ
After enduring five years of uncertainty and upheaval, retailers are increasingly focusing on driving efficiencies at the expense of fleshing out their wider strategies, says OC&Câs Matt Coode
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NewsâJohn Lewis unveils new own-brand cafĂ© and restaurant concept
John Lewis is launching its new own-brand café and restaurant concept named Platter John Lewis.
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NewsFreemans adds 200 brands to site in marketplace launch
Digital department store Freemans has launched its own marketplace offer to complement its own bought ranges.
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NewsAmazonâs âEveryday Essentials Weekâ returns
Amazon has launched its second annual âEveryday Essentials Weekâ to help customers save on the products they use most.
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NewsGousto revenues grow as it delivers third consecutive year of profitability
Recipe box retailer Gousto has reported its third consecutive year of profitability, with EBITDA and sales both growing.
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NewsSainsburyâs Nectar360 partners with Alton Towers operator
Sainsburyâs Nectar360 has today launched a new partnership with Alton Towers operator Merlin Entertainments to âhelp families across the UK enjoy more quality time for lessâ, Retail Week can reveal.