All Customer articles
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DataMay footfall rises on the back of three bank holidays
Retail footfall in May increased as shoppers took advantage of the three bank holidays last month.
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Opinion
‘Government should forget food price caps and let shopkeepers shopkeep’
The latest government idea to combat the cost-of-living crisis is so outlandish that it might have been formulated on Neptune, the furthest planet from Earth, rather than in Downing Street
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News
Government price cap plans ‘will not make a jot of difference’, BRC warns
The British Retail Consortium (BRC) has warned that the latest government plans to introduce price caps on basic food items in a bid to tackle the cost-of-living crisis will “not make a jot of difference to prices”.
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News
Food inflation eases but prices still lingering at near record highs
Food inflation in the UK slowed from April’s record-breaking rise – but was still up by more than 15% year on year in May.
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Analysis
Exclusive survey: How much do customers trust you with their data?
We asked consumer research agency Walnut to quiz more than 2,000 shoppers across the UK about how much they trust the nations’ supermarkets with their data – and the results are in
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Analysis
Innovation of the Week: Lululemon supports female athletes with Further research initiative
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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News
Majestic relaunches subscription service to help customers with cost-of-living crisis
Majestic Wine has relaunched its Lock It In subscription proposition for customers struggling with the cost-of-living crisis.
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News
Sainsbury’s unveils Stamford Street value range rebrand
Sainsbury’s announced today that it has rebranded its value range to the new name Stamford Street.
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Data
UK retail sales return to growth in April despite inflation
Despite pressure from inflation, UK retail sales rebounded in April, according to the ONS.
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News
UK inflation takes a dip but food prices peak
UK inflation fell in April, but food inflation remained at an all-time high as prices of essentials peaked.
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Analysis
Temu: The value-led ecommerce app with Shein and Amazon in its sights
Chinese-owned marketplace Temu has taken the ecommerce world by storm since launching last year but what do we know about the platform? As Temu finds its feet in the UK, Retail Week explores how it has been achieving rapid global growth
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Data
One in four online baskets abandoned at checkout costing retailers £32bn
One in four online transactions is being abandoned by customers at checkout amounting to £32bn in the last 12 months, according to the latest research from GFS and Retail Economics.
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News
Robert Dyas launches new loyalty scheme
Robert Dyas has launched a new loyalty scheme, MyDyas, to help customers as the cost-of-living crisis continues.
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Analysis
Innovation of the Week: Selfridges opens sustainable fashion ‘stock market’
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Opinion
‘Larger retailers can learn plenty from innovative independents’
The creativity and innovation that independents bring to the high street and the industry offer valuable lessons to all retailers, believes PwC’s Lisa Hooker
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Data
Consumer confidence inches up on a steady path to recovery
UK consumer confidence increased for the fourth month in a row since January as May saw an “encouraging three-point uptick” though it could still be a “rocky ride out of these tough times”.
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News
eBay to buy authentication company to boost pre-loved fashion business
eBay has signed an agreement to acquire an authentication and digital ID firm to help enhance the marketplace’s pre-loved fashion business.
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Interview
Q&A: Watches of Switzerland CEO Brian Duffy on why the UK is missing out on tourist shoppers
Retail Week speaks to Watches of Switzerland chief executive Brian Duffy about the detrimental impact of tourist tax, the luxury retailer’s secret to success and its international expansion plans in the pipeline
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Interview
Topps man: How Topps Tiles CEO Rob Parker is laying groundwork for decades of success
Topps Tiles celebrates its 60th anniversary this year and sales are as sparkling as a newly installed shower wall.
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Analysis
Are glory days over for Boohoo in the wake of Shein’s runaway success?
As both sales and profits slump for Boohoo amid the cost-of-living crisis in a highly competitive market, Retail Week looks at whether Boohoo can recapture its glory days in an era dominated by fast-fashion leader Shein
