All Customer articles
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NewsTesco locks 1,000 prices to help shoppers deal with cost-of-living crisis
Tesco is locking more than 1,000 prices until 2024 as part of its plan to deliver “great value” and help shoppers cope with the cost-of-living crisis.
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AnalysisThe recreation of secondhand: How new life is being breathed into pre-loved fashion
As Second Hand September hits its fourth year, Retail Week looks at how new life is being breathed into the pre-loved fashion sector
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NewsRetail sales boost in August driven by sunnier weather
Retail sales have risen in August compared to a slight fall in July mainly driven by better weather, according to the Office for National Statistics.
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Retail VoiceDear marketer, don’t shoot an arrow in the dark
The lack of relevant focus and in-depth data around consumer food habits and preferences is costing retailers and brands in the F&B sector unparalleled lost opportunities each year. Vinhood looks at how to collect the right data points
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AnalysisStrategy spotlight: Five ways Lush is building its brand identity to accelerate future growth
With an overriding ethos focused on “leaving the world Lusher than we found it”, the Retail Week analyst team explores five ways Lush is strengthening its brand identity to drive future growth
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NewsUK consumer confidence inches up but customers still under pressure
UK consumer confidence inched up four points in September as inflation slowed, but customers continue to face financial pressure.
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NewsTesco chief customer officer Bellini steps down
Tesco chief customer officer Alessandra Bellini is stepping down from her role at the end of September, after nearly seven years with the business.
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InterviewQ&A: Fruugo founder Dominic Allonby on international expansion and standing up to Amazon
Retail Week speaks to Fruugo founder and executive chairman Dominic Allonby about the importance of cross-border ecommerce, setting itself apart from the likes of Amazon and why every retailer can benefit from operating in a marketplace
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AnalysisForecast: Who will win in grocery as inflation begins to ease?
Grocery spend increased by 8.4% and 8.7% on a total and like-for-like basis respectively in the three months to July, according to the BRC-KPMG Retail Sales Monitor. This compares to a 1.5% increase for retail overall. With high rates of food inflation, value has been the key focus and, despite transaction value increasing, volumes have been in decline.
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NewsCarrefour warns shoppers with ‘shrinkflation’ signs
French supermarket Carrefour has started warning its shoppers of “shrinkflation” with shelf-edge signs.
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NewsWilliam Reed launches Retail Week x The Grocer LIVE 2024
William Reed has launched Retail Week x The Grocer LIVE 2024, a two-day gathering of the leading minds in retail and fast-moving consumer goods (FMCG).
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NewsFreemans axes catalogue after 118 years
Home-shopping retailer Freemans has announced plans to stop printing its catalogue after 118 years, in its journey to “reinvent itself as a digital pureplay”.
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NewsRetailers call on Jeremy Hunt to freeze business rates
A group of 44 retail leaders across the industry have written to the chancellor of the exchequer, Jeremy Hunt, to call for a freeze in business rates as part of his autumn statement.
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Opinion‘Wilko’s rescue deal fiasco is a distraction from the real problem’
A new week brings fresh headlines about Wilko’s struggle to find a rescue deal that would save most of its 400 stores and keep its 12,500 staff employed but, as of the time of writing, the hunt for a buyer rumbles on.
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NewsHobbycraft launches new app for customers
Hobbycraft has launched a new mobile app for customers to access thousands of product offerings, exclusive discounts and loyalty rewards.
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NewsMarks & Spencer freezes prices on 140 grocery products
Marks & Spencer has announced a price lock on 140 of its products until after Christmas as well as reducing prices on its cheese and butter, as part of its latest round of value investments.
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NewsMorrisons unveils latest round of price cuts
Morrisons has confirmed it will cut prices on 170 products as part of its eighth round of price reductions launched this year in a bid to help customers “plan their budgets without worrying about price fluctuations” amid the cost-of-living crisis.
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NewsAsda owners questioned by MPs over finances and price rises
MPs have questioned Asda over its finances and ability to help curb price rises and support customers during a cost-of-living crisis.
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AnalysisThe Disruptors: Nine brands transforming the way shoppers pay
The latest instalment of Retail Week’s Disruptors series showcases the companies making waves in the payments sector.
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Opinion‘Successful digital transformation should also mean return on investment’
The current climate presents an opportunity for retailers to leverage the full spectrum of technological advancement, believes Alvarez & Marsal’s Erin Brookes