All Retail Voice articles – Page 3
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Retail VoiceThe retail industry’s escalating wellbeing crisis
Retailers need to understand how their people are really feeling to create happier and healthier workforces, says Retail Trust’s Chris Brook-Carter.
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Retail VoiceHow ESG can boost employee engagement
ESG factors are changing the retail industry, and offer a solution to labour shortages and employee retention challenges, says Datamaran. In this competitive market, where workers seek purpose as well as remuneration, retailers can use ESG initiatives to attract and retain talent
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Retail VoiceRetail needs better ESG reporting
Talking the talk on sustainability isn’t enough, says Informatica’s Vita Berneburg, retail needs to be doing more when it comes to reporting on environmental, social and governance
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Retail VoiceHow can retailers tackle the ‘returns crunch’?
With the cost-of-living crisis proving a crunch time for customer returns, Advanced Supply Chain Group’s Ben Balfour examines how firms can navigate this latest challenge smoothly
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Retail VoiceThe five biggest trends in payments for retail
Letting your customers pay the way they want to should be top of the agenda for retailers, says Elavon’s Michael Bosshammer as he takes a look at the biggest payment movements right now
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Retail VoiceFour top takeaways for retail leaders from World Retail Congress
The dust has settled on this year’s World Retail Congress in Barcelona, but what were the key themes for leaders? Spencer Stuart’s global retail team takes a look at the key takeaways from one of the most important gatherings for retail leaders
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Retail VoiceShould more retailers start charging for returns?
Zara, Boohoo and New Look made headlines when they started charging customers for returns, but this isn’t a decision to be taken lightly as James Hepher, lead consultant at Newton Europe, explains
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Retail VoiceFour next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
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Retail VoiceHow important are climate issues to retailers?
With 80% of businesses identifying climate change as of high importance, Datamaran takes a look at how retailers are addressing these matters and what retail leaders should be aware of when it comes to ESG
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Retail VoiceTogether we can create a happier and healthier retail industry
Our wellbeing festival proves that retail is not just an industry but a community that is stronger together, says Retail Trust’s Chris Brook-Carter
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Retail VoiceThree ways for retailers to build lifelong loyalty
Retail is recovering, slowly but surely. With footfall on the up, Maze’s Mark Rice looks at how retailers can convert consumers into lifelong customers
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Retail VoiceThe modern retail experience: why customer identity matters
Okta’s Ian Lowe explains why customer identity is crucial for improving user experience and conversion rates in the digital retail market
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Retail VoiceWinning share of wallet with Gen Z and millennial shoppers
With retailers keen to understand what makes younger consumers tick, and more importantly spend, American Express unveils research into this generation of shoppers, says Dan Edelman at American Express
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Retail VoiceHow to deliver a seamless customer experience
Achieving excellence in customer experience takes dedication, consistency and constant evolution. Informatica investigates how all this can be delivered
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Retail VoiceWhy returns costs retailers 6% of RRP on all sales
As the volume of returns continues to grow and the cost becomes unsustainable, Katie Quarmby, director at Newton Europe, explains why retailers need to rethink their approach to managing this valuable stock.
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Retail VoiceWhy AI is the ultimate colleague
With excellent customer experience now the formula for retail success, Zendesk’s Eric Jorgensen discusses why AI could be the ultimate colleague in delivering this.
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Retail VoiceThree priorities for tech leaders
With the sands of retail shifting rapidly, Netpremacy takes a look at what this means for technology leaders, where their priorities lie and what their investment strategies look like for 2023
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Retail VoiceThree tips to boost in-store profits in 2023
With a whole succession of record-breaking issues hindering the retail sector, Maze’s Mark Rice examines three ways firms can look to push profits.
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Retail VoiceHow data can shine a light on supply chain visibility
With sustainability continuing to climb the retail agenda, Altruistiq’s Saif Hameed and Sir Ian Cheshire examine what more businesses can be doing.
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Retail VoiceThree lessons to learn from beauty brands’ success in China
The beauty sector is soaring to new levels of brand engagement in China, but what is the key formula to success and how can UK retailers emulate it? Alibaba’s Kristina Hui investigates.