All Retail Voice articles – Page 3
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail VoiceFive steps to help you prepare for the next black swan
Planning for the next black swan event is something all retailers should be doing, believes 4C Associates’ Gopal Iyer, and building resilience across the supply chain is key
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Retail VoiceThe four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year
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Retail VoiceThe four biggest security risks facing retailers in the next five years
Security leaders and teams in retail continue to face a vast and ever-evolving risk landscape that can impact their company’s employees, operations and assets – both physical and digital. Dataminr’s Helen Sutton identifies the top threats for retailers in the next five years and what they can do to strengthen their security posture
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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Retail VoiceHow retailers can put shoppers at the centre of experience
Ensuring customers stay loyal to your brand has always been a cornerstone of successful retail. SAS’ Andrew Fowkes examines how retailers can make sure shoppers’ needs are being met
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Retail VoiceThe future of fluid customer journeys at the virtual checkout
With consumers demanding online payments be as swift and efficient as possible, Axerve’s Alessio Damonti asks what retailers can do to reduce friction at the virtual checkout.
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Retail VoiceWhy retailers need to listen, not shout
With Christmas creeping ever closer, Adobe’s Suzanne Steele explains what consumers really want from retailers this festive season is empathy
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Retail VoiceHow traceability can offer a sustainable future
Sustainability is good – and it is good business, says Fujitsu UK’s Dominic Ferrara, but what are the challenges retailers face when it comes to traceability and, most importantly, what are the solutions?
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Retail VoiceFive reasons why loyalty programmes are broken – and how to fix them
For consumers, loyalty programmes can be limited in value, difficult to combine and easy to forget about. For retailers, they’re inflexible, expensive to run and difficult to drive value from, writes Libra Incentix’s Andrew Doxsey.
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Retail VoiceWhy having an experimental mindset can reap rewards
There is much that can be said about the magic of entrepreneurship when constrained, whether that be by money, time, or both. Agile Retail’s Marcus Fox looks at how having an experimental mindset can create huge opportunities
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Retail VoiceFive ways retailers can drive disruption
A wave of disruptive brands has entered the marketplace in recent years and is turning retailers’ heads, so how can you ensure your business is innovating in order to remain competitive? HSO’s head of retail Hector Hickmott provides five top tips
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Retail VoiceHow retailers can stand out for what they stand for
Brands should focus on inspiring and not interrupting, says Pinterest’s Tim Woollias, who takes a look at three retailers who have used inspiration to boost sales
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Retail VoicePractise relationship marketing to avoid ending up like Sephora
With Sephora coming under fire over the privacy surrounding its consumer data, CM Group’s Tim Glomb provides three pointers on how retailers can build lasting relationships
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Retail VoiceWhat can we do to support retail workers amid the cost-of-living crisis?
In the same way the pandemic affected life long after the wave settled, the cost-of-living crisis will have a long-term impact for all, but how is it affecting retail workers and what can be done to help, asks the Retail Trust’s Chris Brook-Carter.
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Retail VoiceHow to blend human with digital in retail customer experience
The brands that deliver high-quality, digital and human-blended customer experiences will be best placed to navigate the months ahead, believes Webhelp’s Mark Guest, who shares three retail customer experience ideas that can be deployed
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Retail VoiceNavigating the retail industry today
From staff shortages and recession fears to cost of living crisis and the modern shop floor, Fourth examines how retailers can shine as they head into the Golden Quarter.
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Retail VoiceThe next generation of connected brand building
The world of brand building is evolving, shifting to a digital environment and requiring a greater emotional connection with online consumers. There are several key tools emerging to help brands do this, says Meta’s Zehra Chatoo.
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Retail VoiceDebunking four of the biggest AI myths
It’s a buzzword that continues to dominate retail conversations yet there are still misconceptions around its practical uses. GreyOrange’s Samay Kohli wants to help retailers realise the benefits of AI for their supply chains.
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Retail VoiceMaking in-store sustainability stack up: can carbon neutral be cost neutral?
Retailers of all sizes are waking up to the importance of sustainability. It’s good for the planet, brand reputation and the bottom line, too, according to LoweConex chief operating officer Ian Lowry.