All Retail Voice articles
Most recent first.
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Retail VoiceThe changing face of loyalty – building brand advocates
Building sustained customer loyalty is the holy grail for any retail brand. It gives a compelling and continued competitive advantage, yet it’s also notoriously elusive and can be easily lost, says American Express’ Dan Edelman
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Retail VoiceCan we still afford for the customer to always be right?
It’s a truth universally experienced in the retail business but so rarely discussed: delivering an outstanding quality of customer experience can’t come at any price, says Colin Gittens at Arvato CRM Solutions
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Retail VoiceThe case for RFID to reduce shrink
With an overwhelming 42 different categories of loss associated with ecommerce, according to Professor Adrian Beck’s Total Retail Loss typology, it is crucial to find innovative and efficient ways to reduce shrinkage says TSC Printronix Auto ID’s Bob Vines
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Retail VoiceDear marketer, don’t shoot an arrow in the dark
The lack of relevant focus and in-depth data around consumer food habits and preferences is costing retailers and brands in the F&B sector unparalleled lost opportunities each year. Vinhood looks at how to collect the right data points
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Retail VoiceSustainable fashion: five key trends
From second-hand markets to de-influencing, Gowling WLG’s Jocelyn Paulley takes a look at five key trends that are shaping the sustainable fashion world.
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Retail VoiceThe next retail battleground: seeking ‘share of life’ over ‘share of wallet’
Creating the best customer experience is essential to building profitability and loyalty. So what should ecommerce and multichannel retailers do when there appears to be a tension between giving the customer what they want and doing what is best for profit? nShift’s Lars Dige Pedersen explores.
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Retail VoiceMore workers are asking retailers for mental health support – how should the industry respond?
As wellbeing rises to the top of boardroom agendas, Retail Trust’s Chris Brook-Carter questions what the industry is doing to support mental health.
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Retail VoiceThree ways to find effective future leaders
With top-tier positions at retailers becoming increasingly complex and challenging to fill, Christof Hirsch explores how retailers can find leaders taking capable of taking on such a role
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Retail VoiceGolden rules for the golden quarter: Adding retail media to your marketing mix
Temperatures might be soaring across Europe, but Christmas bells are already ringing for many brands. The golden quarter is fast approaching and Analytic Partners believes the one wish retailers should not miss from their lists this season is retail media
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Retail VoiceFour questions to kickstart a long-term vision for leadership succession
When it comes to the future of retail, leadership succession planning should be top of the agenda. Spencer Stuart’s Courtney Hardart examines the four key questions to consider as part of this
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Retail VoiceSix trends retailers should continue watching across the next six months
From spending on experiences to an abundance of payment options, Mastercard examines six of the biggest consumer trends retailers should be focused on for the rest of the year
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Retail VoiceHow empathy and empowerment can transform the frontline experience
From disgruntled consumers to high-pressured, busy environments, customer-facing roles in retail often bear the brunt of the more challenging aspects of the industry. Workday’s Laurent Homeyer examines five ways retail leaders can enhance the front-line experience.
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Retail VoiceThe retail industry’s escalating wellbeing crisis
Retailers need to understand how their people are really feeling to create happier and healthier workforces, says Retail Trust’s Chris Brook-Carter.
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Retail VoiceHow ESG can boost employee engagement
ESG factors are changing the retail industry, and offer a solution to labour shortages and employee retention challenges, says Datamaran. In this competitive market, where workers seek purpose as well as remuneration, retailers can use ESG initiatives to attract and retain talent
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Retail VoiceRetail needs better ESG reporting
Talking the talk on sustainability isn’t enough, says Informatica’s Vita Berneburg, retail needs to be doing more when it comes to reporting on environmental, social and governance
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Retail VoiceHow can retailers tackle the ‘returns crunch’?
With the cost-of-living crisis proving a crunch time for customer returns, Advanced Supply Chain Group’s Ben Balfour examines how firms can navigate this latest challenge smoothly
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Retail VoiceThe five biggest trends in payments for retail
Letting your customers pay the way they want to should be top of the agenda for retailers, says Elavon’s Michael Bosshammer as he takes a look at the biggest payment movements right now
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Retail VoiceFour top takeaways for retail leaders from World Retail Congress
The dust has settled on this year’s World Retail Congress in Barcelona, but what were the key themes for leaders? Spencer Stuart’s global retail team takes a look at the key takeaways from one of the most important gatherings for retail leaders
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Retail VoiceShould more retailers start charging for returns?
Zara, Boohoo and New Look made headlines when they started charging customers for returns, but this isn’t a decision to be taken lightly as James Hepher, lead consultant at Newton Europe, explains
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Retail VoiceFour next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic