All Retail Voice articles – Page 6
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Retail Voice
Retail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Retail Voice
The secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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Retail Voice
The four retail opportunities that need to be addressed
Shoppers are looking for both affordability and sustainability. Thomas Harms, global retail leader at EY Germany, believes retail has an opportunity to deliver both.
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Retail Voice
Everything you need to know about social commerce
With sales from social commerce providing an exciting opportunity for retailers, PayPal’s Fauzzia Culkin takes a closer look at this new revenue stream.
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Retail Voice
Three ways to deliver staff development
Jobseekers are shopping around for retailers that invest in employee development, says Attensi’s Madeleine Porter, but how can firms up their game in this department?
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Retail Voice
Unwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
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Retail Voice
Tips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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Retail Voice
Protecting our people: What should you be doing?
Tackling harassment in retail is steadily rising up the agenda, but what can firms do to keep staff safe? Foot Anstey’s Nathan Peacey and Patrick Howarth investigate.
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Retail Voice
How to deliver a customer-focused omnichannel experience
Delivering a flawless customer experience wherever, however, and whenever people shop is integral today. Keysight Technologies’ Mike Wager looks at how retailers can excel at this
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Retail Voice
A new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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Retail Voice
How to create a sustainable and socially conscious business
With ESG rising up retailers’ agendas, Browne Jacobson partner Suki Tonks looks at how businesses can make actionable strategies to firmly embed ESG in workplace culture
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Retail Voice
Why the concept of ‘retail’ is ready for a refresh
The retail sector has been through a lot of upheaval over the last couple of years, however Elavon’s Michael Bosshammer explains why it is more than ready for a revival
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Retail Voice
Four ways to tap into the £1.8bn subscriptions market
From car clubs to chilli sauce boxes and computer software, the subscription model is on the rise. American Express sets out four top tips to capitalise on this growing market
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Retail Voice
Five things you need to know about conscious consumers
It is integral today that retailers evolve to meet the demands of the conscious consumer. PayPal explores five key points that all businesses should keep in mind.
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Retail Voice
The technology shift driving change for retailers
With retailers increasingly utilising technology to bridge the gap between the digital and physical world, CHILI publish’s Kevin Goeminne takes a look at what this new frontier really means for retail.
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Retail Voice
Why the health and happiness of retail workers is paramount
One in five retail workers plans to leave the industry, but that’s just the tip of the wellbeing crisis in retail, says Retail Trust chief executive Chris Brook-Carter.
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Retail Voice
Cybersecurity: A 2022 checklist for CIOs
As retailers seek to support their digital investments with greater security, both cloud and software as a service (SaaS) migration are a big focus for 2022, says Cegid’s Olivier Chiono, but how should retail CIOs prioritise?
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Retail Voice
Gen Z: Your greatest retail opportunity or biggest threat?
With Generation Z consumers potentially providing a huge opportunity for retailers, Attensi’s Madeleine Porter takes a look at how to cash in on retail’s newest shoppers.
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Retail Voice
Cost of living: The top three questions for retail leaders as the crisis deepens
With the cost of living spiralling and consumers facing increasingly challenging times, Fourth’s Sebastien Sepierre examines how retailers can further support their own workforce.
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Retail Voice
Retail media: A multibillion-pound opportunity to improve CX and revenue
With the retail media market set to be a £100bn juggernaut over the next five years, according to global consulting firm BCG, there is a colossal opportunity for retailers to boost their bottom line. WNS’ Brian Burchfield delves into the ways retailers can capitalise on retail media.