All Retail Voice articles – Page 11
-
Retail VoiceThree emerging expectations of store associates
Retailers must work harder than ever to get customers back into stores, says Alan Holcroft, country manager for northern Europe at Cegid.
-
Retail VoiceData: The key to changing consumer behaviour
Getting your data in order is paramount for avoiding supply chain issues, says Mark Holmes, senior advisor for supply chain at InterSystems.
-
Retail VoiceLuxury consumers are changing – here’s what you need to know
The past 18 months have seen a transformation of behaviour, with buying online increasingly becoming the norm.
-
Retail VoiceRetail’s secret weapon – four ways Voice of the Customer can transform your business
With huge advances in ways to analyse unstructured customer data, there’s a wealth of untapped insight to be gained from voice of the customer (VoC) feedback, says Vanessa Flather, managing director of retail, travel and ecommerce at Webhelp.
-
Retail VoiceEnsuring customer excellence – the key touchpoints
Delivering a first-rate customer experience has never been so important, says Jemma Hall, senior business development manager at Lifetime Training.
-
Retail VoiceWarehouse strategy through the customer’s eyes
Many retailers feel they need more warehouse space, but do they just need savvy alternatives and better warehouse management instead? Following the launch of its Supply Chain 2022 report with Retail Week, Bis Henderson Consulting’s Louisa Hosegood looks at why retailers need to shift their supply chain thinking to what the consumer wants.
-
Retail VoiceFour ways to unlock global growth
The ability to sell abroad has served as a lifeline for many retail businesses during the coronavirus pandemic.
-
Retail VoiceCritical £5bn investment will cement West End’s place on global city league table
A financial boost will help central London businesses build back better, says Jace Tyrrell, chief executive of New West End Company.
-
Retail VoiceFive steps retailers must take to meet the new payments landscape
Having surveyed more than 1,000 consumers to uncover how they want to pay, Ecommpay’s enterprise sales manager Mark Skehill reveals the topline findings
-
Retail VoiceRefashioning retail: How brands build trust in a modern digital world
Following the launch of its report The 20 Most Trusted UK Retailers with Retail Week, Okta’s solutions director Ian Lowe outlines what this research reveals about how retailers should approach getting consumer buy-in.
-
Retail VoicePets at Home shows why a strong data culture in retail is imperative
The use of data in a business is by no means a new thing, nor is it something that can be dismissed as a fad but, as Pets at Home chief data officer Robert Kent explains, its potential is not yet being realised.
-
Retail VoiceFuture of retail: Hyper convenience, connectivity and personalisation
As we move into the final quarter of 2021 trading, how should retailers be optimising their strategies for the year ahead and where should they be hedging their bets? Yahoo’s Warren Mills gives his take.
-
Retail VoiceNow is the time for retailers to make the lucrative move into media
Retail media is the logical step for companies looking to reach the next level, says Babs Kehinde, senior director of publisher development at PubMatic.
-
Retail VoiceBrewDog, Sweaty Betty and John Lewis on creating stand-out human CRM strategies
While they may be an unlikely trio with very different strategies, Inkpact chief executive Charlotte Pearce reflects on what these UK retailers have in common – and what can be learned from their approaches.
-
Retail VoiceFive retail fraud stats online merchants need to know
Fraudulent activity is on the rise and retailers are bearing the brunt. Sift’s Jane Lee shares the scale of the problem and the actions businesses can take to mitigate the risks
-
Retail VoiceData – the most valuable tool for any retailer to thrive
Smart use of data is the best way for retailers to bounce back, says Simon Brennan, vice president sales for Europe at Engage Hub
-
Retail VoiceWhy your digital and in-store customer experiences must align
Ensuring that your online and in-store offerings work in harmony has never been so important, says Jason White, retail practice lead for the UK and Ireland at Pexip.
-
Retail VoiceThe new retail reality – five ways to win in disruptive times
As we emerge from the pandemic, Catalina UK vice-president and managing director Premal Patel explains how retailers can come back stronger.
-
Retail VoiceFive lessons for retailers to avoid common seasonal ecommerce mistakes
With the festive period on the horizon, avoiding costly errors during this critical time can save retailers huge sums, says Alex Graf, founder and co-chief executive of Spryker.
-
Retail VoiceThree ways events can help retailers build back better
Events are no longer just a brand ‘play’ for retailers but a critical part of a winning CX strategy and a tactic for growing revenue, says Sabeha Mohamed, head of UK marketing at Eventbrite