All Retail Voice articles – Page 12
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Retail VoiceThe future of retail’s digital transformation: key drivers, trends and technologies
The pandemic has forced retailers to embrace digital technology – and those that haven’t risk being left behind, says Greg Petro, CEO of First Insight.
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Retail VoiceAddressing skills gaps with social mobility and apprenticeships
Easing of lockdown rules has driven a rise in the need for recruitment – apprenticeships are an ideal way to support this drive, says Jemma Hall, senior business development manager at Lifetime Training
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Retail VoiceWhy we need to pull our weight when it comes to social mobility
Retailers are lagging behind when it comes to social mobility, and need to do more to encourage an inclusive working culture, says Chris Brook-Carter, CEO of Retail Trust
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Retail VoiceThe pandemic reminded us that retail is a people business
Despite advances in technology, people are still the most vital element of an organisation, says Laurent Homeyer, strategic industry advisor for retail and hospitality at Workday
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Retail VoiceThe data demand: retail’s key to staying one step ahead
Retailers must harness data in the most efficient way to come out of the pandemic era unscathed, says Alex Cresswell, regional sales director for retail at Tableau.
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Retail VoiceBrand health and your business: is your brand fit for the future?
Brands must ensure they inspire excitement and a sense of belonging to stay relevant, says Richie Heron, vice-president for product methodology at Toluna.
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Retail VoiceRetailers require a cross-channel comms strategy for successful reopening
Engaging clearly with customers is the best way to move forward as we head out of lockdown, says Jon Buss, managing director EMEA at Yext.
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Retail VoiceData in motion is now key to customer-centricity. Here’s why
Businesses that aren’t using data in real time are missing out on a huge opportunity, says Confluent director for business value consulting Lyndon Hedderly.
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Retail VoiceEnsuring shoppers feel safe in store is key to retail recovery
Balancing a safe environment with the joy of shopping in store will be key for retailers in the post-pandemic era, argues Lee Edwards, vice-president and managing director for UK and Ireland, Middle East and Africa at Adobe.
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Retail VoiceStaff livestreams will usher in the era of the anti-influencer
If you think influencers are all style and no substance, it’s time for associate livestreams to take their place, says Richard Willis, RVP solution consulting for EMEA and APAC at Aptos.
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Retail VoiceSix ways to make people your retail superpower
It’s time for retailers to celebrate their store teams and champion the great CX they offer, says Critizr head of UK marketing Hazel Morton.
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Retail VoiceHow physical retail is being redefined through smartphones and AR
Coinciding with his business’ appearance at Retail Week’s Stores Week, Scandit’s Christian Floerkemeier explains why now is the perfect time to invest in AR to align offline and online operations and improve the in-store experience for both customers and colleagues.
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Retail VoiceVote with your feet to put local retail into action
‘The high street is dead.’ How often have we heard this phrase and not just in recent times?
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Retail VoiceWhy retailers must be mindful of the impending Environment Bill
While the enforcement of ‘Forest Risk Rules’ and the new Environment Bill have been delayed due to the pandemic, retailers must now ready supply chains and establish processes for compliance, advises DLA Piper’s Teresa Hitchcock
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Retail VoiceHow AI can solve modern fulfilment in the age of immediacy
With consumers expecting lightning-fast delivery, companies should look to AI to meet their demands, says Akash Gupta, chief technology officer at GreyOrange.
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Retail VoiceWatch: Currys PC World shares in-store CX secrets for the new retail era
One month since non-essential retail reopened in England, Currys PC World and its technology-led marketing partner Team ITG sit down to explore the current landscape and how customer behaviour has changed as a result of the pandemic. In this video, they discuss the key trends shaping retail and share unique insights for retailers to get ahead in 2021 – shining a spotlight on in-store CX, omnichannel marketing and sustainability
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Retail VoiceCould stockless stores be the future of the high street?
As retailers learn the lessons of the pandemic, the future could see a dramatic change in the traditional model, with stockless stores as the way forward, argues Alex MacPherson, director of solution consultancy and account management at Manhattan Associates
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Retail VoiceThree things the pandemic has taught us about the future retail workforce
The pandemic has changed the course of retail forever. Here are the three key learnings retailers can take from it, says Belinda Deery, chief engagement officer at Kultralab.
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Retail VoiceHow we are levelling the playing field for small businesses
As we start to look beyond the pandemic, there has never been a greater need for small and medium-sized businesses to strengthen their online position, says head of SMB for Europe Martin Machinandiarena
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Retail VoiceHow online retailers can take advantage of the new omnicommerce landscape
It has never been more important for online retailers to broaden their offering across multiple sales channels, says Sacha Wilson, senior director tax technology solutions at Avalara