All Retail Voice articles – Page 12
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Retail Voice
BrewDog, Sweaty Betty and John Lewis on creating stand-out human CRM strategies
While they may be an unlikely trio with very different strategies, Inkpact chief executive Charlotte Pearce reflects on what these UK retailers have in common – and what can be learned from their approaches.
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Retail Voice
Five retail fraud stats online merchants need to know
Fraudulent activity is on the rise and retailers are bearing the brunt. Sift’s Jane Lee shares the scale of the problem and the actions businesses can take to mitigate the risks
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Retail Voice
Data – the most valuable tool for any retailer to thrive
Smart use of data is the best way for retailers to bounce back, says Simon Brennan, vice president sales for Europe at Engage Hub
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Retail Voice
Why your digital and in-store customer experiences must align
Ensuring that your online and in-store offerings work in harmony has never been so important, says Jason White, retail practice lead for the UK and Ireland at Pexip.
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Retail Voice
The new retail reality – five ways to win in disruptive times
As we emerge from the pandemic, Catalina UK vice-president and managing director Premal Patel explains how retailers can come back stronger.
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Retail Voice
Five lessons for retailers to avoid common seasonal ecommerce mistakes
With the festive period on the horizon, avoiding costly errors during this critical time can save retailers huge sums, says Alex Graf, founder and co-chief executive of Spryker.
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Retail Voice
Three ways events can help retailers build back better
Events are no longer just a brand ‘play’ for retailers but a critical part of a winning CX strategy and a tactic for growing revenue, says Sabeha Mohamed, head of UK marketing at Eventbrite
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Retail Voice
What makes the difference between a good and bad shopping experience?
Self-checkouts and smart assistance are just two ways retailers can improve the customer experience, says Reint Jan Holterman, global product marketing manager for retail software at Diebold Nixdorf.
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Retail Voice
How to achieve data supremacy using analytics and machine learning
With consumer behaviour heavily weighted towards speed and convenience, retailers need a renewed focus on the customer journey, says Andy MacInnes, chief technology officer at Appsbroker.
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Retail Voice
Why stores are the future of retail
Despite the rise of ecommerce and online shopping, stores are here to stay, says Amy Bastow, managing director of StorIQ
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Retail Voice
Why in-store media should be retailers’ investment priority in 2022
In-store media sales are booming, and retailers can take advantage of that by building their own digital signage network, says Mats Klevjer, director of digital out of home at Advertima.
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Retail Voice
Five ways to bring the best of online into the store
Retailers can bring the best of online into their stores, says Joanne Joliet, head of worldwide business development, fashion and apparel, Amazon Web Services.
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Retail Voice
Building business resilience with AI in fulfilment
The impact of the pandemic has forced retailers to rethink their fulfilment strategy – and AI should be at the heart of it, says Akash Gupta, CTO at GreyOrange.
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Retail Voice
Accelerating the post-pandemic recovery of SMEs
Ensuring that companies have the resources to recover is crucial, says Alex Marsh, head of Klarna UK.
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Retail Voice
Three key opportunities to drive ecommerce growth in the post-pandemic world
Nadia Barmada, growth strategist at Linnworks, has a trio of strategies to help retailers keen to emerge strongly from the pandemic.
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Retail Voice
Four strategies to reimagine retail through the cloud
Connecting with customers through the cloud is the key to retail adaptation, says Steve Gurney, head of worldwide general merchandise, Amazon Web Services
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Retail Voice
Five ecommerce considerations for peak-season success
With the biggest retail period of the year almost upon us, being one step ahead of the competition is vital, says Lauren Hérouard, senior manager for client services marketplaces at ChannelAdvisor.
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Retail Voice
Five steps to secure a festive comeback
Compelling experiences, discovery-led gifting and a defined purpose will help retailers win this festive season, a major new consumer study by Facebook has revealed.
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Retail Voice
Consumer sentiment is at a record high: what does that mean for Christmas?
Will consumer confidence translate into a successful festive trading period, asks Lisa Hooker, leader of industry for consumer markets at PwC UK
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Retail Voice
How to use port-centric warehousing to perform during peak
Port-centric warehousing is a sure-fire way to boost your distribution strategy, says David Barry, director for warehouse and transport at Uniserve.