All Retail Voice articles – Page 8
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Retail VoiceSecret shopper: How five of the UK’s most innovative loyalty schemes are winning customer spend
What makes a loyalty programme genuinely pioneering and rewarding for customers? Reporter Nick Hughes went undercover for Retail Week to reveal their secrets.
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Retail VoiceFive ways location data can ease the supply-chain crisis
Data is the key way retailers can minimise supply chain disruption, says Florence Broderick, chief marketing officer at Carto
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Retail VoiceClimate agenda calls for more sustainable supply chains
Supply-chain sustainability is a key requirement for retailers, says Eddie Capel, chief executive of Manhattan Associates
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Retail VoiceHow to pave the path for success in retail media
Unlocking the potential of retail media requires careful planning, says Babs Kehinde, senior director of publisher development at PubMatic
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Retail Voice'Retailers must tackle increasing fraud cases in critical spending months'
Fighting fraud has never been so important as we head into the festive season, says Brian Flesk, head of retail at Hitachi Capital Consumer Finance.
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Retail VoiceFour lessons for the new era of video
The way people engage with video online is changing. There are four key things brands need to know
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Retail VoiceConsumer data: How to keep pace in the evolving beauty landscape
Retailers in the beauty sector must adapt to lockdown trends, says Magdalena Jablkowska-Citko, research director at Harris Interactive UK.
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Retail VoiceEvery day is now Black Friday – and retailers need to prepare
Retailers must protect themselves from online fraudsters as they approach the busiest shopping period of the year, says Brittany Allen, trust and safety architect at Sift.
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Retail VoiceCapitalising on the golden quarter and beyond
With Black Friday and the Christmas period on the horizon, retailers will be gearing up for a surge in consumer spending, says Brian Flesk, head of retail at Hitachi Capital Consumer Finance
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Retail VoiceForging an unbreakable chain: How solving the supply chain crisis starts with identity
Retailers must embrace identity solutions to overcome supply chain issues, says Ian Lowe, director of marketing solutions for EMEA at Okta.
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Retail VoiceWhat loyalty can learn from the payments landscape
Loyalty schemes are in need of transformation – and fast. Retailers should be looking to payment tech for the answers, says Bink chief executive Mike Jordan.
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Retail VoiceHow AI and robotics can help solve the UK’s labour shortage crisis
Companies that embrace AI technology will reap the benefits, says Nigel Lahiri, general manager, EMEA, at GreyOrange
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Retail VoiceData: The festive run-in will depend on data insight rather than footfall
As retailers prepare for the key festive trading season, there are huge competitive gains to be made from the data it will generate, says Miya Knights, author and retail technology consultant
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Retail VoiceThree emerging expectations of store associates
Retailers must work harder than ever to get customers back into stores, says Alan Holcroft, country manager for northern Europe at Cegid.
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Retail VoiceData: The key to changing consumer behaviour
Getting your data in order is paramount for avoiding supply chain issues, says Mark Holmes, senior advisor for supply chain at InterSystems.
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Retail VoiceLuxury consumers are changing – here’s what you need to know
The past 18 months have seen a transformation of behaviour, with buying online increasingly becoming the norm.
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Retail VoiceRetail’s secret weapon – four ways Voice of the Customer can transform your business
With huge advances in ways to analyse unstructured customer data, there’s a wealth of untapped insight to be gained from voice of the customer (VoC) feedback, says Vanessa Flather, managing director of retail, travel and ecommerce at Webhelp.
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Retail VoiceEnsuring customer excellence – the key touchpoints
Delivering a first-rate customer experience has never been so important, says Jemma Hall, senior business development manager at Lifetime Training.
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Retail VoiceWarehouse strategy through the customer’s eyes
Many retailers feel they need more warehouse space, but do they just need savvy alternatives and better warehouse management instead? Following the launch of its Supply Chain 2022 report with Retail Week, Bis Henderson Consulting’s Louisa Hosegood looks at why retailers need to shift their supply chain thinking to what the consumer wants.
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Retail VoiceFour ways to unlock global growth
The ability to sell abroad has served as a lifeline for many retail businesses during the coronavirus pandemic.