All Retail Voice articles – Page 4
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Retail VoiceHow AI can simplify self-service shopping
Retailers looking to provide consumers with a more convenient way to buy loose items should consider simplifying pick lists using AI technology such as computer vision, says Diebold Nixdorf’s Matt Redwood
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Retail VoiceHow to avoid inventory accuracy hurting the bottom line
Retailers should review their stock-counting processes and take back control as the current crisis puts more pressure than ever on costs and margin, says Mike Finch, operations director, retail solutions, EMEA at Zebra Technologies
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Retail VoiceWhy empowering staff can lead to success
Trust is built from the inside out and retailers should give greater responsibility to staff across their businesses, says Maze’s Mark Rice
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Retail VoiceThe four shopper mindsets emerging from the pandemic
What does the new normal look like for online shopping? According to Shekhar Deshpande and Talitha Rutten, four drastically different mindsets have emerged.
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Retail VoiceHow retailers can emerge strongly and gain market share
With consumers changing their spending habits, what should retailers be doing to retain, or even grow, market share, asks OC&C’s James George
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Retail VoiceThree trends shaping Black Friday Sales
What should online retailers be aware of as they prepare for this year’s peak Sales season? Checkout.com’s Tyler Heun, Extend’s Rohan Shah and the Merchant Risk Council’s Úna Dillon share their top trends to consider
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Retail VoiceTop three tips for dealing with post-Covid rental woes
From being open and transparent to having a well-thought-out forecast, there are certain key factors to keep in mind when undergoing discussions around the Covid Rent Arrears Arbitration scheme, writes FRP’s Phil Reynolds
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Retail VoiceFour tech solutions to supply chain disruptions
With disruptions across the supply chain continuing to challenge order fulfilment it is more important than ever that retailers gain some independence from external factors, says Comarch’s Joanna Dobrzyńska
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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Retail VoiceThree FMCGs shaking up traditional product development
Local insights-led new product development is the future of retail, says Shirley Song, head of TMIC at Alibaba Group, as businesses look to create perfect products that will be instant hits with consumers
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Retail VoiceShould all retailers sell on social media?
Many business owners are under pressure to sell on social media for fear of missing out, but what does the data say about retailing through social channels, asks James King, head of ecommerce consultancy at payments experts Elavon Europe
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Retail VoiceThe best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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Retail VoiceRetail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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Retail VoiceThe four retail opportunities that need to be addressed
Shoppers are looking for both affordability and sustainability. Thomas Harms, global retail leader at EY Germany, believes retail has an opportunity to deliver both.
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Retail VoiceEverything you need to know about social commerce
With sales from social commerce providing an exciting opportunity for retailers, PayPal’s Fauzzia Culkin takes a closer look at this new revenue stream.
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Retail VoiceThree ways to deliver staff development
Jobseekers are shopping around for retailers that invest in employee development, says Attensi’s Madeleine Porter, but how can firms up their game in this department?
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Retail VoiceUnwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
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Retail VoiceTips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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Retail VoiceProtecting our people: What should you be doing?
Tackling harassment in retail is steadily rising up the agenda, but what can firms do to keep staff safe? Foot Anstey’s Nathan Peacey and Patrick Howarth investigate.