News: Health & beauty retail
Explore: health & beauty retail
Opinion
Anita Balchandani: ‘Expect a spending splurge but not a straight-line recovery’
After a long hiatus, as non-essential retail reopened in the UK the early signs suggest there are reasons to look forward with optimism.
Analysis
Strategic report: Five ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
Opinion
Alia Hawa: ‘Covid certificates are unnecessary and will damage retail’s recovery’
With non-essential retail reopening today, news that the government is considering making Covid certificates mandatory for customers in stores comes as another blow.
Deep dive: How to think like a pureplay
- As online retail grows, established retailers like M&S want to 'think like a pureplay'
- Trouva co-founder Mandeep Singh says "obsession" with data is key to attracting and keeping online customers
- Made.com chair Susanne Given says pureplays have "a level of precision" traditional retailers do not
- Learn how pureplays maximise their data, agility and structure
