Health & beauty

The latest news, analysis, data and video on health & beauty retailing including Boots and Holland & Barrett.

Our top read on health & beauty retail



Strategic report: Five ways to turn your staff into customer champions

2021-04-19T06:00:00+01:00Promotional research for

Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.


Explore: health & beauty retail

Alia Hawa


Alia Hawa: ‘Covid certificates are unnecessary and will damage retail’s recovery’


With non-essential retail reopening today, news that the government is considering making Covid certificates mandatory for customers in stores comes as another blow.

Shoppers outside John Lewis on Oxford Street


Live updates: Retail’s big reopening as Covid restrictions ease


The lights are being turned on again, three months after many stores went dark for the third lockdown as Covid gripped the country.

Rosalind Brewer


IWD: Nine women leaders to watch in 2021


On International Women’s Day, we look at the women leading companies big and small that the industry should be watching this year

Deep dive: How to think like a pureplay

Deep dive:How to think like a pureplay
  • As online retail grows, established retailers like M&S want to 'think like a pureplay'
  • Trouva co-founder Mandeep Singh says "obsession" with data is key to attracting and keeping online customers
  • chair Susanne Given says pureplays have "a level of precision" traditional retailers do not
  • Learn how pureplays maximise their data, agility and structure