All Customer articles – Page 64
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AnalysisStrategic report: Aldi raising prices quicker than grocery rivals, exclusive data finds
Aldi is raising prices at a quicker rate than its mainstream grocery rivals, according to findings from Retail Week’s new strategic report.
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AnalysisAnalysis: Setting a new direction – How Gymshark, Lick and Farmison are evolving DTC
Online-only DTC brands were expected to transform retail a few short years ago, but recent struggles have raised questions about their long-term viability. Does the model have a future?
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AnalysisFrom BeReal to drone deliveries: Walmart, Rotaro and Trinny London reveal top CX investments
Retail Week’s Consumer Week kicks off today. From tapping into new demographics to understanding what shoppers really want from in-store experiences, retailers and brands from across the industry will share how they are engaging with cash-strapped consumers
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DataConsumer confidence ‘buckles’ to new record low amid spiralling finance fears
Consumer confidence has hit a record low for four out of the last five months, as shoppers’ concerns about personal finances and the economy in the year ahead spike.
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Opinion‘Hyperinflation demands aggressive response on customer proposition and costs’
While hyperinflation might be a new challenge for many UK retailers, there are strategies to navigate it, say Anita Balchandani and Richard Mayfield at McKinsey & Company
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NewsMorrisons launches media business to capture brands’ advertising revenues
Morrisons has become the latest retailer to launch an advertising media business connecting brands to consumers.
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Retail VoiceHow AI can simplify self-service shopping
Retailers looking to provide consumers with a more convenient way to buy loose items should consider simplifying pick lists using AI technology such as computer vision, says Diebold Nixdorf’s Matt Redwood
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Opinion‘Even wealthy consumers may reach a tipping point where prices are too high’
Careful management is needed or luxury retail – often insulated from the effects of downturns – may not emerge unscathed from the impending recession, warns Alvarez & Marsal’s Erin Brookes
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Retail VoiceThe four shopper mindsets emerging from the pandemic
What does the new normal look like for online shopping? According to Shekhar Deshpande and Talitha Rutten, four drastically different mindsets have emerged.
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NewsMini-Budget expected to address cost of living next Friday
The government is expected to unveil a ‘mini-Budget’ a week today when new prime minister Liz Truss will reveal details of plans to confront the cost-of-living crunch.
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DataRetail sales volumes slide as cost of living bites
Year on year retail sales rose by value but plunged by volume last month as the cost of living climbed, official figures reveal.
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AnalysisStrategy spotlight: Five things to know about Currys as it transforms to navigate the cost-of-living crisis
Chief executive Alex Baldock is pushing ahead with a transformation plan for Currys, which focuses on leveraging omnichannel and credit, and more recently addresses inflation and the rising cost of living.
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AnalysisShrinking baskets and soaring costs: John Lewis pins hopes on a Christmas miracle
The John Lewis Partnership, like all of retail, faces yet another volatile and uncertain Christmas trading period.
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Retail VoiceHow retailers can emerge strongly and gain market share
With consumers changing their spending habits, what should retailers be doing to retain, or even grow, market share, asks OC&C’s James George
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NewsAldi leapfrogs Morrisons for first time as big four supermarket era ends
The era of the traditional big four supermarkets has come to an end with Aldi overtaking Morrisons in terms of grocery market share for the first time.
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Retail VoiceThree trends shaping Black Friday Sales
What should online retailers be aware of as they prepare for this year’s peak Sales season? Checkout.com’s Tyler Heun, Extend’s Rohan Shah and the Merchant Risk Council’s Úna Dillon share their top trends to consider
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NewsPM unveils energy support package for consumers and businesses
The government has launched a raft of initiatives to reduce the impact of spiralling energy costs for people and businesses in a bid to provide certainty and curb inflation
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NewsRetail and energy chiefs set for crunch talks as cost crisis worsens
Retailers and representatives from the UK energy industry are preparing for crisis talks later this month as fears grow over looming price rises.
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DataSales growth slows as retailers prepare for ‘tough time ahead’
Sales for the month of August slowed as consumers reined in spending and inflation pushed up costs to historic highs.
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AnalysisRetail’s wish list for new prime minister Liz Truss
Liz Truss has been named as the new leader of the Conservative party – and the UK’s 56th prime minister – following a fractious two-month contest.