All Customer articles – Page 61
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NewsBlack Friday consumer tech sales sink to five-year low
Air fryers, heated clothes airers and electric blankets bucked the downward trend for Black Friday sales this year, according to point-of-sale data by analysts GfK.
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Innovation of the WeekInnovation of the Week: Tesco’s community-focused ‘reverse supermarket’
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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AnalysisThe Retail Inn: How brands are using hotels as a shop window
The Retail Inn: How brands are using hotels as a shop window
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NewsMulberry swings to loss in face of increased costs
Global handbag and accessories retailer Mulberry has swung to a loss as it grapples with factors such as the end of government Covid-19 support and the cost-of-living crisis.
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News‘Bleak winter’ ahead as inflationary shop prices break new records
With shop price inflation showing no signs of slowing down heading into the final month of the year, the British Retail Consortium has predicted an “increasingly bleak” winter for retail.
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AnalysisHow to succeed in a permacrisis – five winning strategies for 2023
For its word of the year in 2022, the Collins English Dictionary has selected permacrisis – a term that defines “an extended period of instability and uncertainty”.
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AnalysisAnalysis: What does shopper behaviour on Black Friday mean for Christmas?
From surprisingly strong in-store results to the rise of the indies, shopper behaviour this Black Friday has produced some key lessons for retailers ahead of Christmas
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Opinion‘The retail sector isn’t doomed, but 2023 will be a tough year’
While UK retail is facing historic pressures, the current environment is also throwing up opportunities for business. David Maddison from HSBC gives a banker’s view on the health of the sector
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NewsWaitrose snaps up former M&S marketing boss as customer director
Waitrose has snapped up a former Marks & Spencer marketing director Nathan Ansell as its new customer director.
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GalleryFirst look: H&M puts sustainability at centre of Regent Street revamp
H&M has reopened its Regent Street flagship with new in-store services and a broader focus on sustainability and the circular economy
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NewsPets at Home profits fall due to increased costs of energy and freight
Pets at Home has blamed rising energy and freight costs for a slump in profit before tax, but has not changed its full-year guidance as customer levels remain strong.
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OpinionGraham Bell: ‘Retailers have as big a role as government in tackling cost-of-living crisis’
Retailers are undoubtedly operating in an ongoing challenging environment, with consumers facing the challenges of the increased cost of living against the backdrop of a looming recession.
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NewsHalf of customers set spending limits for Christmas presents
Half of UK customers are setting themselves spending limits on Christmas presents for children and partners this year as inflation continues to run rampant.
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NewsRetail sales continue downward spiral in October
Retail sales remained sluggish through October as the cost-of-living crisis continued to impact consumer confidence.
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DataConsumer confidence inches up as Sunak takes charge
Consumer confidence has increased slightly, up from the historic lows it reached in recent months.
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NewsLidl profits soar as customers switch millions of pounds to discounter
Lidl profits and sales have soared as deepening food inflation and the worsening cost-of-living crisis have seen hundreds of thousands of customers a week making the switch from supermarkets to the discounter.
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OpinionMurray Lambell: 'Retail needs to rewrite the way we do Black Friday'
The notorious Sales event has changed since its inception and no longer lives up to its promise of value, argues eBay UK general manager Murray Lambell
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NewsAmazon plans 10,000 job cuts as Bezos warns of US recession
Tech giant Amazon is reportedly planning to shed 10,000 jobs in its corporate and technology divisions as founder Jeff Bezos warned US businesses should “batten down the hatches”.
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail VoiceThe four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year