All Customer articles – Page 66
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Opinion‘As recession looms, how will consumers behave this time around?’
Leaders must look back at how retail fared in 2008, the last prolonged recession in the UK, for indicators of how spending may play out next year, advises PwC consumer markets leader Lisa Hooker
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NewsPets at Home sales rise driven by loyalty scheme and subscriptions
Pets at Home has posted an uplift in sales as it continues to attract new customers to its loyalty and subscription propositions.
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AnalysisDeep dive: What will be this year’s Christmas bestsellers?
Retailers are busy behind the scenes finalising their Christmas ranges. Which products and trends are they banking on to whip up a festive frenzy?
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AnalysisRetail’s new normal? What Next results say about stores, online and returns
As Next upgrades its profit outlook for the year following a strong second quarter, Retail Week explores the retailer’s data, which may paint the fullest picture yet of what the post-pandemic ‘new normal’ actually looks like.
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NewsBank of England warns UK will fall into recession this year as interest rates soar
The Bank of England (BoE) has said the UK economy will crash into a recession by the end of the year as it raised interest rates to their highest point in 27 years.
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NewsFootfall weakens across UK but regional cost-of-living divide emerges
While retail footfall has fallen across all parts of the UK, the cost-of-living crisis is deepening existing financial disparities between North and South.
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NewsNext upgrades profit forecast as pandemic shopping behaviours unwind
Next has again upgraded its full-year profit forecast after reporting a reversal of customer trends in the first half of the year.
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Retail VoiceThe best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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AnalysisValue over values – will the cost-of-living crisis slow retail’s sustainability ambitions?
UK retailers tackling the combination of a climate crisis and the largest drop in disposable income in generations are forging strategies with both events in mind
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Retail VoiceRetail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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DataDecathlon launches rental service to help customers with rising prices
Decathlon has launched a new rental service for customers to help them deal with burgeoning inflation on products such as kayaks and stand-up paddle boards
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NewsPrimark freezes essential kidswear prices to help with rising cost of living
Primark has pledged to freeze the prices of more than a thousand items in its children’s clothing range
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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AnalysisDeep dive: How will the World Cup impact retail sales this Christmas?
Normally a summer event, due to the country’s hot weather the Qatar 2022 World Cup will take place from November 21 to December 18, closing a week before Christmas.
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DataData: Shop prices jump by highest ever rate as inflation spikes
Shop prices rose in July at the highest rate since records began in 2005.
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Opinion‘When Amazon and Walmart sneeze, all of retail could catch a cold’
Signs of pressure on two of the world’s leading retailers, US-based giants Amazon and Walmart, will send a shiver down the spines of businesses in the UK
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DataData: Two-thirds of customers limiting food spend as inflation surges
New data has found that two-thirds of customers are limiting their monthly food budgets as inflation sails to levels not seen in 40 years
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Retail VoiceThe four retail opportunities that need to be addressed
Shoppers are looking for both affordability and sustainability. Thomas Harms, global retail leader at EY Germany, believes retail has an opportunity to deliver both.
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AnalysisAnalysis: Five things you need to know about booze specialist Naked Wines
Naked Wines has virtually doubled in size since selling Majestic just two and a half years ago, but its share price tumbled 40% last month after it warned sales and profits would take a hit this year amid “greater uncertainty” in the economy
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OpinionAsda customer chief: ‘Shoppers are ditching products at checkouts to stay within budget’
As the cost-of-living crisis begins to impact customers at the checkout, Asda chief customer officer Sam Dickson shines a light on the behaviours the grocer is seeing in its supermarkets and the measures it is taking to help families in need