All Customer articles – Page 63
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InterviewInterview: Biscuiteers founder Harriet Hastings on Christmas, mail strikes and cheap imitations
Biscuiteers founder Harriet Hastings has baked herself a multi-million-pound high-end biscuit empire. She reflects on how she built her business and how it plans to deal with historic lows in consumer confidence and rampant inflation
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NewsMarks & Spencer rolls out Sparks loyalty scheme internationally
Marks & Spencer is launching its Sparks loyalty programme into big overseas markets including India and the US.
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AnalysisThe Tech List: 50 digital leaders driving retail innovation
Retail Week’s definitive index of the most influential leaders in digital commerce publishes today. The Tech List is a celebration of the people progressing innovation worldwide
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NewsConsumer confidence enjoys meagre boost following mini-budget
Consumer confidence was boosted by former chancellor Kwasi Kwarteng’s mini-budget but remains in the doldrums as shoppers grapple with the “new abnormal”.
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NewsWaitrose customers turn to cheaper products and freezing leftovers as costs bite
Waitrose customers are not immune from the ongoing cost-of-living crisis, with millions turning to cheaper cooking oils, loose vegetables and freezing food to stick to budgets.
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NewsConsumer price inflation peaks as food prices soar
Consumer prices soared in the 12 months to September, driven by rising food and beverage prices.
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NewsGovernment U-turn on VAT-free shopping is ‘hammer blow’ for UK retail
UK retail representative bodies have called the government’s decision to roll back promised VAT-free shopping a “hammer blow” for an industry still struggling to recover fully from the pandemic.
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GalleryIn pictures: Battersea shopping centre powers innovation at Zara, The Body Shop and Adidas
Battersea Power Station switched the lights back on today, opening its doors to unveil the long-awaited shopping mall south of the River Thames.
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Retail VoicePractise relationship marketing to avoid ending up like Sephora
With Sephora coming under fire over the privacy surrounding its consumer data, CM Group’s Tim Glomb provides three pointers on how retailers can build lasting relationships
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InterviewInterview: How British Airways is boosting customer engagement against the downturn
As IAG Loyalty enters retail with the launch of its wine delivery service, Retail Week speaks to Jack Smith – the freshly appointed CEO of new subsidiary IAGL Retail – to understand why it is making its foray into the market and the role of rewards in driving retention
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AnalysisPrime Early Sale: Amazon throws a rock through retail’s golden quarter trading window
With Amazon going on the offensive early with the launch of an October Prime promotion, what will the impact be on retail’s crucial golden quarter trading period?
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Opinion‘Putting sustainability at the heart of retail isn’t virtue signalling, it’s vital’
It would not make sense for retailers to cut their focus on and investment in sustainable business, argues BRC chief executive Helen Dickinson
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NewsBoots boss: ‘This will be the most value Christmas ever’
Boots has unveiled its key Christmas trends, which include preparing for the “most value Christmas ever”.
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NewsAsda launches £1 meal deal for over-60s as cost-of-living crisis bites
Asda has launched a £1 ‘winter warmer’ meal deal for older customers struggling with the cost-of-living crisis.
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NewsFootfall drops for third straight month as cash-strapped customers stay home
Footfall to UK retail destinations dropped for the third month in a row as the cost-of-living crisis kept budget-conscious customers at home.
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AnalysisResearch: 57 retail bosses reveal plans to navigate 2023
The bosses of leading retailers including Primark, Ikea, Waitrose, Under Armour, ProCook, River Island and McDonald’s have spoken in-depth to Retail Week for a landmark new report – Retail 2023.
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Retail VoiceThe next generation of connected brand building
The world of brand building is evolving, shifting to a digital environment and requiring a greater emotional connection with online consumers. There are several key tools emerging to help brands do this, says Meta’s Zehra Chatoo.
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NewsJD Sports and Nike launch connected loyalty programme
JD Sports has extended its ties with Nike as the first European retail partner for its Connected Partnership loyalty programme.
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AnalysisAnalysis: ‘It’s tough out there’ – how Boohoo plans to confront the cost-of-living crisis
Despite being one of the standout performers during the pandemic, Boohoo has shown it’s not immune to mounting inflationary pressures. How do its bosses plan to turn the fast-fashion giant around?
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AnalysisStrategic report: Aldi raising prices quicker than grocery rivals, exclusive data finds
Aldi is raising prices at a quicker rate than its mainstream grocery rivals, according to findings from Retail Week’s new strategic report.