All Customer articles – Page 67
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DataConsumer confidence stagnates at lowest ever levels
Consumer confidence remained low in July as shoppers feel the cost-of-living pinch
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Retail VoiceUnwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
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AnalysisDeep dive: After Bank of England’s horror warning, is your business recession-ready?
Soaring energy prices, growing inflation and nose-diving consumer confidence present a perfect storm for retailers in 2022. What can be done to weather it?
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Retail VoiceTips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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AnalysisFive ways to adapt to changing consumer behaviour amid cost-of-living crisis
Retail veteran Peter Williams and executives from Pandora, Bookshop.org and REN Clean Skincare reveal how they are witnessing spending habits shift – and what this means for their strategies – ahead of appearing at Consumer Week
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DataData: How cash-strapped customers will cut £25bn in spend – and the sectors hardest hit
Retail Week explores how the cost-of-living crisis will impact the way consumers spend and who will be worst affected
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NewsTesco, Aldi and Morrisons team up for town-wide digital recycling trial
Tesco, Aldi and Morrisons are among the retailers taking part in a recycling trial in Welshpool, Powys, which is believed to be the largest trial of a digital deposit return scheme to date.
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GalleryStore gallery: Gymshark unveils ‘safe space’ barbershop pop-up
Gymshark has opened a new barbershop pop-up format called Deload, which is aimed at helping men talk about their mental health.
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NewsNine in 10 UK retail chairs expect consumer spending to fall over next year
Ninety-five per cent of UK retail chairs forecast a drop in shopper spending over the next year, as Boots’ parent company chair Stefano Pessina said the UK would likely have a “bigger” recession than other EU countries.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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Opinion‘Retailer focus is on how to help customers caught in cost-of-living crunch’
At a time of unprecedented national and global challenges, retailers are determined to support their people and their customers, writes British Retail Consortium chief executive Helen Dickinson.
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Report StoreThe Christmas Forecast 2022
Exclusive data reveals how retail sales will fare this Christmas
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AnalysisData: The sectors that will win and lose this Christmas
The cost-of-living crisis is set to bite this festive season, with health and beauty the only sector to see volume growth, as Retail Week’s latest report reveals
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AnalysisData: 50 retail leaders reveal tech investment priorities to weather the cost-of-living crisis
Retailers are investing in cutting-edge customer experience technologies to drive demand and be front of mind for consumer spend.
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NewsJoules drafts in KPMG for help as cost-of-living crisis bites
Joules has drafted in advisors from KPMG to help improve profitability, cash flow and liquidity as the cost of living crisis has leached away consumer demand.
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NewsAsda says children can eat for £1 at cafes in response to cost-of-living crisis
Asda has announced that children can eat a hot meal at one of its cafes for £1 as the cost-of-living crisis deepens.
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AnalysisAnalysis: Five things you need to know about Halfords
Diversifying with the savvy of a start-up, motoring and cycling specialist Halfords is applying its expertise to needs-based revenue streams, positioning itself to remain resilient as households feel the pinch.
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AnalysisHow Currys plans to seize market share opportunity from cost-of-living crisis
Currys boss Alex Baldock has set out how the electricals retailer will ‘keep the customers coming back’, despite the increasingly challenging trading environment.
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AnalysisDeep dive: The Mega Sale days turning Christmas on its head
The Christmas shopping period – historically heavily weighted towards the first three-and-a-half weeks of December following the traditional end-of-November payday – is now effectively a multi-month affair.
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AnalysisThe great service shortfall: Tackling retail’s new pandemic
Customer service levels were hammered during the pandemic, but the era of ‘Covid-forgiveness’ among consumers is over.