All Customer articles – Page 71
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DataData: Prices soar in April driven by furniture, electricals and books
Shop prices have reached record highs across all categories as cost pressures from the war in Ukraine and Shanghai’s lockdown mount.
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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AnalysisData: More than half of retail supply chain leaders considered quitting in the past year
Retail Week’s latest report, Chain Reaction, features findings from interviews with retail supply chain and IT executives on their motivations, concerns and aspirations for the sector.
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NewsData: Consumer confidence tumbles as cost-of-living crisis intensifies
Consumer confidence fell sharply in April as people grappled with rising costs.
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DataData: Discretionary income falls in poorest households as cost-of-living crisis deepens
The cost-of-living crunch is hitting the UK’s least affluent households the hardest, with discretionary spending among the poorest households already declining.
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AnalysisThree trends propelling the UK’s busiest retail websites
Retail Week’s latest report reveals the retailers and brands leading the way in ecommerce and how online trading is set to evolve this year.
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InterviewInterview: Mike Yorwerth – the tech chief putting digital Sparks into M&S
When Mike Yorwerth joined Marks & Spencer at the start of last year, the retailer had made a definitive switch towards a digital-first model after the Covid pandemic sparked a shopping shift online.
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NewsMarks & Spencer cuts prices of everyday foods as cost of living climbs
Marks & Spencer has reduced the prices of 60 staple foods in its Remarksable Value range as consumers’ cost of living soars.
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Retail VoiceHow to tackle three of the biggest challenges retailers face
With customer demands shifting by the hour and efficiencies being strained, it is often difficult for retailers to be certain they are making the correct calls. Faculty’s Matt Hopkins examines how businesses can make the right decisions quickly.
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AnalysisThe four consumer personas driving spend in 2022 and beyond
Four distinct consumer groups have emerged from the pandemic and they will influence spending for years to come. Retail Week’s new report, launched this week, reveals who they are.
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NewsBoots extends Price Advantage scheme to online and more products
Health and beauty giant Boots has bolstered the number of products available to members of its Price Advantage loyalty programme and launched it online.
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DataData: Footfall bounces back in March as shoppers return to stores
Footfall made a noticeable recovery in March compared with February, almost returning to the levels recorded last year before the Omicron variant emerged.
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AnalysisDeep dive: How the cost-of-living crisis will hit retailers and their customers
Retail Week explores the impact of the current world crisis on each customer and business and asks what, if anything, can be done.
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Retail VoiceHybrid retail – are you ready for it?
As retail constantly evolves to provide consumers with personalised digital experiences, Citrix’s Christian Schwendemann asks whether the industry is ready for a new way of thinking.
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NewsLush unveils 24-hour vending machine ‘micro store’
Lush has opened its first fully automated shopping experience in London, following the news that the retailer has returned to profit.
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AnalysisExplosive consumer poll: Is greenwashing working?
Retail Week’s Green is the New Black report has ignited debate on social media as to how much consumers know – and care – about sustainability. We take a closer look at its findings.
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Retail VoiceHow to do right by your customer in a data-driven world
Giving your customers super-personalised service while also safeguarding their data can be a tricky tightrope to walk – Precisely’s Martin James examines how retailers can achieve both without wobbling
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Retail VoiceWhat shoppers want: More personal, less choice, stronger purpose
Consumer expectations are higher than ever before, but what is it that shoppers really want and how can retailers achieve it? Adobe UK’s marketing director Peter Bell highlights what retailers can do to stand out.
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DataCost of living shapes grocery shopping habits as sales fall
The soaring cost of living is increasingly affecting food shoppers’ spending habits as punishing inflation replaces the pandemic at the front of consumers’ minds.
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Retail VoiceThe kindest month on Meta: Ramadan
Ramadan is a time of connection for billions of people – and for brands who share community-based values, it can offer surprising new opportunities, says Zehra Chatoo from Meta.