All Customer articles – Page 69
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Opinion‘Cost-of-living tsar appointment smacks more of spin than substance’
As the punishing weight of inflation dominates daily life – and looks as if it will continue to for a long time yet – the government’s latest attempt to address the issue is the appointment of a cost-of-living tsar.
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Retail VoiceGen Z: Your greatest retail opportunity or biggest threat?
With Generation Z consumers potentially providing a huge opportunity for retailers, Attensi’s Madeleine Porter takes a look at how to cash in on retail’s newest shoppers.
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Opinion‘Only with economically unsustainable competition removed can the economy reset’
The fiscal stimulus in response to Covid lowered the cost of capital, flooding business models that didn’t deserve funding with valuations that were, at times, eye-watering. The upshot of excess stimulus is the inflation every business is now faced with, says True co-founder Matt Truman.
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NewsHome-working shift threatens ‘permanent scarring’ for city centre trading
The switch to working from home will hit urban retail locations permanently if sustained at present levels, a leading shopper footfall monitor has warned.
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NewsGovernment appoints cost-of-living tsar as inflation climbs
The government has appointed Just Eat founder David Buttress to work with companies including grocers to support consumers as the cost-of-living crunch bites.
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Retail VoiceCost of living: The top three questions for retail leaders as the crisis deepens
With the cost of living spiralling and consumers facing increasingly challenging times, Fourth’s Sebastien Sepierre examines how retailers can further support their own workforce.
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Retail VoiceRetail media: A multibillion-pound opportunity to improve CX and revenue
With the retail media market set to be a £100bn juggernaut over the next five years, according to global consulting firm BCG, there is a colossal opportunity for retailers to boost their bottom line. WNS’ Brian Burchfield delves into the ways retailers can capitalise on retail media.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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Opinion‘CMA will act to protect shoppers from price fixing’
The Competition and Markets Authority receives more complaints about price fixing than any other infringement of competition law, says its senior director of antitrust Ann Pope – and it will not hesitate to clamp down on offenders
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DataData: New ranking reveals top 30 UK retailers by store growth
Retail Week’s latest report features new analysis of the retailers that expanded their store footprint the most from January 2019 to March 2022. It also features data from Local Data Company to show the sectors that are driving store growth and where the opportunities lie.
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Retail VoiceThree reasons why retailers should switch from reactive to predictive monitoring
With flexibility now one of the linchpins of a successful business, Diebold Nixdorf’s Leyla Feghhi sets out the case for retailers using managed services to ensure they are as proactive as possible.
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NewsM&S launches tech start-up sustainability challenge to drive net-zero goals
Marks & Spencer has unveiled a sustainability challenge for tech start-ups as it pursues its ambition to become a net-zero business by 2040.
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DataPost-pandemic spending bubble bursts as shoppers rein in spending
Retail sales fell last month as consumers’ disposable income came under increased pressure, signalling an end to the post-pandemic boom enjoyed by some retailers.
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NewsPlatinum jubilee drives footfall bounce as grocers report strong trading
The extended platinum jubilee bank holiday was a boon for retail footfall, as some grocers reported strong sales in alcohol and commemorative food products despite the cost-of-living crisis.
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Opinion‘Retailers must be on top form to ensure jubilee is not consumers’ last hurrah’
Retailers – grocers particularly – can probably look forward to a golden few days as the platinum jubilee celebrations take place.
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NewsShop prices soar in May but inflation to ‘get worse before it gets better’
Shop prices rose further in May as inflationary pressures took their toll on retailers’ margins.
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NewsSainsbury’s commits to £500m price investment as customer concerns grow
Sainsbury’s chief executive has committed the grocery giant to invest a further £500m in lowering prices as customer concern over the cost-of-living crisis increases.
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Opinion‘Walmart woes spook investors, but now’s not the time to run a business for the share price’
The challenges flagged by Walmart, and its responses to them, likely give a taste of things to come for the US giant’s counterparts on this side of the pond.
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Retail VoiceThree stages of retail opportunity in the metaverse
With the metaverse offering retailers a whole new level of customer interaction, EY’s Thomas Harms takes a look at what firms can do to seize the moment