All Customer articles – Page 72
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Retail VoiceThree steps to create future-fit tech to meet rising consumer expectations
With consumer expectations continuing to shift upwards, EY’s global retail leaders Thomas Harms and Michael Renz examine a trio of techniques to ensure retailers stay ahead.
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Analysis9 CX disruptors – meet the retailers and brands redefining experience
A new generation of ingenious businesses are wowing customers like never before with lessons for established retailers, Retail Week’s latest report finds.
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VideoRetail Question Time: Mike Coupe and Maria Hollins on navigating unprecedented times
The cost-of-living crunch, spiralling business costs and Russia’s invasion of Ukraine have created uncertainty and a scale of challenge never experienced by retailers in living memory.
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NewsRetail sales rise in February but online share falls back
Retail sales rose year on year in February but online continued on a downward trend as pandemic conditions eased, official data has shown.
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DataData: Consumer confidence plummets as cost-of-living crunch bites
Consumer confidence dropped further in March as concerns over the cost of living grew, with 30-year-high levels of inflation and soaring fuel and food prices.
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NewsAsda launches new budget range and extends loyalty programme to more stores
Asda has launched a new Just Essentials budget range and extended its loyalty programme to more stores as it seeks to support customers through the cost of living crisis.
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DataRanking: The UK’s 50 most-visited retail websites
Retail Week’s latest report showcases the businesses driving traffic in the crowded ecommerce market and reveals key insights for maximising customer retention.
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AnalysisAnalysis: Did Rishi Sunak’s statement put a spring in retail’s step?
On the day inflation hit a three-decade high, chancellor Rishi Sunak delivered a spring statement light on action but heavy on promises as the cost of living crisis continues to spiral.
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NewsInflation hits 30-year high ahead of Sunak’s spring statement
Inflation shot up again in February as fuel, energy and food costs all surged ahead of chancellor Rishi Sunak’s spring spending statement later today.
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Retail VoiceFive top retail priorities for marketeers in 2022
From customer-centrism to using data to empower teams, Emarsys’ Heath Barlow sets out what matters most for tech-savvy marketers.
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AnalysisRetail Horizon: Your exclusive strategic toolkit for the year ahead
Retail Week has relaunched its subscriber-exclusive strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2022 and beyond. Retail Week research director Lisa Byfield-Green explores the key macroeconomic trends that will shape the sector in the coming year
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Opinion‘Times of economic dislocation spawn disproportionate opportunities’
It may sound counterintuitive in an unpredictable trading environment but companies need to invest and innovate, argues True executive chair and founder Matt Truman.
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DataData: Online retail spending growth slows in February
Ecommerce sales grew at the slowest rate on record in February, facing tough comparables from last year’s figures when the UK was in lockdown.
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NewsCost of living to climb again as more sanctions imposed on Russia
Cuts to imports of Russian oil and gas by Western countries in protest against the invasion of Ukraine will put further pressure on consumer finances.
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Opinion‘Seismic shifts accelerated by Covid will redefine retail in years to come’
Technology will remain key to retail’s transition in a complex marketplace, believes Erin Brookes, managing director and leader of the European retail and consumer practice at Alvarez & Marsal.
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DataData: Retail sales grow in February as Covid restrictions end
Retail sales increased in February as categories such as furniture, homewares, fashion and jewellery recorded strong growth over the month.
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DataData: Footfall strengthens in February following removal of Covid restrictions
Footfall rose slightly in February compared to January as more workers returned to offices and Covid-19 restrictions came to an end.
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Retail VoiceThree ways in which the pandemic disrupted old-fashioned retail
Antiquated in-store experiences need to be brought up to date, says Objectivity’s Wayne Swallow, with technology being the solution to stop retail living in the past.