All Customer articles – Page 70
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Opinion‘A new kind of leadership can help retailers thrive through the challenges ahead’
In the face of mounting challenges, retail leaders can succeed by hiring and developing the right people, adopting a constructive approach to all stakeholders and fostering a culture of innovation, writes Sally Elliott.
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DataConsumer confidence plummets to lowest-ever levels as cost-of-living crisis escalates
Consumer confidence has reached an all-time low since records began in 1974.
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NewsInflation balloons to highest rate for 40 years as recession fears mount
Inflation has hit its highest rate in 40 years as soaring energy bills pile further pressure on consumers.
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VideoWatch: Boots CIO – a ‘meaningful difference’ in customer messaging forges a more human connection
Join Boots and Cognizant as they discuss why connecting with customers, especially younger, digital-native consumers, is becoming increasingly complex.
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Retail VoiceHow serving stakeholders can have a powerful purpose
A bright and secure future for a business is balanced on all key stakeholders being happy. Spencer Stuart’s Sally Elliott and Susan Hart focus on how retailers can serve all key parties and keep the outlook optimistic.
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NewsM&S chair Norman warns on food prices and Ireland Brexit red tape
Marks & Spencer chair Archie Norman has signalled the likelihood of higher food prices later this year and lambasted “pointless” rules affecting business in Ireland following Brexit.
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NewsBank chief warns of ‘apocalyptic’ food price rise prospects
Bank of England governor Andrew Bailey has flagged the potential for “apocalyptic” food price rises fuelled by factors such as Russia’s invasion of Ukraine.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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Opinion‘Retail hardly features in the levelling-up debate – that’s a mistake’
Small, entrepreneurial retailers can be the drivers of redistributing wealth and opportunity across the UK, believes eBay UK general manager Murray Lambell.
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OpinionAlessandra Bellini: ‘Now more than ever, we must make healthy food accessible to all’
The cost-of-living crisis may be dominating headlines, but making products healthier and more sustainable is just as important, says Alessandra Bellini, chief customer officer at Tesco.
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NewsZara starts charging customers for online returns
Zara has started charging shoppers who return items purchased online.
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Opinion‘Food insecurity is a reality for many, and the fear is it will only get worse’
Mitigating higher costs for consumers while ensuring food supply chains remain sustainable is a fine balance, says Co-op Food co-managing director Matt Hood.
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NewsTesco chair calls for action after lack of help to ease inflation in Queen’s speech
Despite promising to ease the cost of living crisis, no new measures were introduced in the Queen’s speech, after Tesco chair John Allan called for a windfall tax to ease rampant inflation.
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DataCost-of-living crisis has ‘crushed’ consumer confidence and halted retail recovery
Retail sales have been battered as the spiralling cost of living has “crushed consumer confidence” and reversed the green shoots of retail’s post-Covid recovery.
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NewsRevolution Beauty sales soar as boss hails ‘flight to value’ for cosmetics shoppers
Revolution Beauty has posted a strong uplift in full-year sales and profits, which boss Adam Minto believes will continue as value-conscious shoppers “accelerate” the D2C brand’s growth.
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NewsBank of England warns on recession risk and surge in cost of living
The Bank of England has signalled the possibility of a recession later this year when inflation is likely to reach 10%.
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DataData: Footfall drops in April as retail sweats on sustained cost-of-living contraction
Footfall in April dropped across all retail destinations as the sector waits to see whether the month will be a precursor for the future as the cost-of-living crisis deepens.
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Opinion‘Younger people – your future consumers – now as likely to enjoy shopping in-store as online’
Digital natives are now less wowed by the capabilities of online and will drive the future of stores, says PwC UK industry leader for consumer markets Lisa Hooker
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Report StoreRents, Rates, Reform
Twenty-five leading retailers on the blueprint to solve the industry’s property crisis
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Opinion‘Retailers must be swift and decisive to win in the year ahead’
In the coming months, retailers’ focus should be on rising demand for value, the return of the experience economy and making omnichannel work better than ever, says McKinsey & Company’s Anita Balchandani