All Customer experience articles – Page 6
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Retail Voice
Insider tips to keep future shoppers coming back
No matter the demographic, shoppers’ expectations are sky-high these days, with a seamless omnichannel experience expected as standard. What can retailers do to keep future consumers happy? Worldpay’s senior director of global retail Pinar Koygun reveals all.
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Retail Voice
How to banish basket abandonment and drive loyalty
Billions more pounds a year could be spent by shoppers if online checkouts were simplified. Mastercard examines how retailers can streamline their services to ensure consumers don’t fall at the final hurdle
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Analysis
The top retailers for CX as voted for by UK shoppers
Marks & Spencer and eBay are among the businesses named by consumers in Retail Week’s How They’ll Spend It 2024 report for offering the best shopping experiences.
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Retail Voice
Reflecting on the biggest ecommerce drivers of 2023
From delivering on delivery to winning websites, Elavon’s Michael Bosshammer takes a look at the key areas retailers should focus on for 2024
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Analysis
Discover the digital strategies of John Lewis, H&M and Gousto
Retail Week’s Digital Summit takes place on Wednesday, February 7, and will lift the lid on retailers’ digital strategies for the year ahead. Here we look at how three of our speakers are making tech pay
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Analysis
The AI revolution: the future of retail or the next ‘shiny object’?
AI is making waves in the retail industry – but it is not without its challenges. Retail Week examines how retailers are overcoming the difficulties associated with adopting new technologies.
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Supplier Insight
AI and Marketing: Three Secrets to Success
Unlock the power of AI in your marketing strategies. Discover three secrets to success with AI and transform your ecommerce marketing. By Carl Bleich, head of content, Bloomreach.
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News
Bershka partners with virtual try-on service in bid to reduce returns
Inditex-owned fashion retailer Bershka has announced a new partnership with AI-powered virtual fitting room platform 3DLOOK in its latest bid to reduce rising return rates and offer a more “seamless online shopping experience”.
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Analysis
Has Amazon finally cracked the c-store?
By adding conventional self-checkout tills to its proprietary ‘just walk out’ technology at its latest Fresh store, has Amazon finally cracked the ‘convenience’ part of the c-store?
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News
Mastercard unveils AI personal shopping assistant
Mastercard’s personalisation platform Dynamic Yield has announced the launch of an advanced generative AI shopping tool for consumers.
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Analysis
Retail Horizon 2024: Industry optimism amid consumer caution and global uncertainty
Retailers are emerging cautiously from recent macroeconomic challenges. As inflation moderates and supply chain pressures ease, businesses are looking ahead with measured optimism.
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Retail Voice
Three ways to link in-store experiences to profits
Ensuring return on investment is crucial when it comes to making improvements that boost profits. Maze’s Mark Rice examines the three areas that can make all the difference
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Analysis
Retail Horizon 2024: Technology
Retail Horizon 2024 is Retail Week’s exclusive strategic toolkit for subscribers.
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Analysis
Golden quarter: How retailers are preparing for another cash-strapped Christmas
With the macroeconomic environment looking gloomier than ever, we spoke to some of the UK’s biggest retailers to get their take on whether this year’s festive season will be feast or famine.
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Data
Next season tech – the investments powering the future of fashion
From collaborating on designs to elevating the customer experience, artificial intelligence is changing fashion retail forever.
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Retail Voice
Does retail need therapy?
As unified retail continues to be a buzzphrase across the sector, Aura’s Adam Wilson questions whether the retail industry is on the right track for future growth and how customer expectations are being met
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Events
Retail Week Connect commercial content opportunities
From events and breakfast briefings to co-sponsored and bespoke reports, Retail Week can work with you.
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News
JD Sports launches loyalty app
JD Sports has launched a new loyalty app, which rewards shoppers with store cashback.
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News
John Lewis turns to Tesco for new brand and experience boss
John Lewis has turned to Tesco to recruit a new head of brand and store experience.