All Customer experience articles – Page 5
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Innovation of the Week
Tesco launches menopause-friendly aisles
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail Voice
Deliveries enable ecommerce growth. Here’s how
Getting that all-important customer experience right is crucial. nShift’s Lars Dige Pedersen examines how retailers can make sure they are delivering at every single step
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Opinion
‘Body Shop shows standing still is the most dangerous thing you can do in retail’
Retailers such as Lush and Rituals show the kind of mentality that bricks-and-mortar retailers need, by giving customers an experience they can’t get on a screen, maintains Natalie Berg.
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Innovation of the Week
L’Oréal launches AI beauty assistant
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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News
AO director says negative reviews drive better ‘everyday business decisions’
AO’s director of consumer and brand Vicky Monk said negative reviews drive the company to “be better” and make “everyday business decisions” as it reached 500,000 reviews on Trustpilot.
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Innovation of the Week
Decathlon launches immersive app on Apple Vision Pro
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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News
Debenhams launches AI-driven personalised beauty service
Debenhams has partnered with AI and AR beauty platform Revieve to offer consumers personalised skincare, haircare and makeup advice on the retailer’s website.
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Retail Voice
Make deliveries and returns the focus of peak 2024 planning
From returns strategies to sustainability tracking, nShift’s Lars Dige Pedersen looks at how retailers can lay the groundwork for a triumphant 2024
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Interview
Interview: Backlash co-founder Katie Peake on making the high street pop again
Following a successful year of developing innovative and exciting pop-up spaces, Backlash co-founder and creative director Katie Peake talks to Retail Week about how pop-ups are revitalising the high street and creating unique experiences for customers and retailers
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Retail Voice
Discover the top trends on grocery shoppers’ lists
From subscriptions to seamless checkouts, Worldpay’s Pinar Koygun takes a look at what is ticking grocery shoppers’ boxes.
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Analysis
What ‘Next Level’ Sainsbury’s means for your 2027 shopping trip
In 2024, Sainsbury’s boss Simon Roberts doubled down on his ‘food first’ strategy and outlined a host of new promises to enhance the customer experience. Put yourself in the position of a loyal Sainsbury’s shopper, how will these promises impact your shop three years into the future?
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Analysis
How retailers can entice cash-strapped shoppers to spend in 2024
Shoppers may not be hitting the high street or splashing out on big-ticket items, but household spending has jumped sharply over the past year owing largely to price rises
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Innovation of the Week
French post office opens changing rooms for click-and collect-customers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Analysis
Gen-AI cheat sheet for retailers: The tech trends to watch out for in 2024
Generative AI has exploded into the public consciousness in the past 12 months and impacted every sector of retail. But as AI adoption picks up pace, how can retailers prioritise where to invest to leverage the technology’s full capabilities? Retail Week explores three trends to watch out for in 2024.
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News
Boots rolls out NHS Pharmacy First in major change to patient care
Boots has launched the NHS Pharmacy First service across all its stores in England as it undergoes “one of the most significant changes” in its 175-year history.
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News
Hidden charges for online shoppers to be banned
Unavoidable hidden fees for online shoppers are set to be banned under new law proposals expected to come into force this spring.
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News
THG Ingenuity partners with fashion retailer Omnes 'to go to next level'
THG’s tech business Ingenuity Commerce has announced a new partnership with UK-based sustainable fashion retailer Omnes to fuel its growth plan.
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Opinion
‘The real superpower of Gen-AI? Putting the customer at the heart of retail’
‘The rise of generative AI means that the relationship between retailers and their customers could become unrecognisable from anything seen previously, McKinsey experts believe
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Analysis
Autopsy: what caused the death of the retail metaverse – and can it be resurrected?
Two years ago, retailers across the sector were developing or showing an interest in metaverse experiences. Retail Week asks why enthusiasm has waned and what the future holds for immersive tech
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Supplier Insight
AI-enhanced CX: Four retail disruptors making it happen
Secret Sales, Cotton Traders, Love the Sales and 77 Diamonds reveal how they have invested in AI, what the results have been and where they plan to go next with the technology in 2024