All Customer experience articles – Page 7
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Retail VoiceWhy AI is the ultimate colleague
With excellent customer experience now the formula for retail success, Zendesk’s Eric Jorgensen discusses why AI could be the ultimate colleague in delivering this.
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DataRanking: Meet the 30 UK retailers forecast to dominate ecommerce
A new report draws on exclusive Retail Week analyst data to rank the country’s most successful ecommerce retailers by FY2022 predicted online sales. Discover who they are, how they’re winning and the strategies to follow their lead
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NewsAO rebound due to ‘emphasis on profitability and generating cash’
AO.com has credited its recent successes to changing its strategy to focus on profitability as well as maintaining a quality service that meets customers’ needs.
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NewsVictoria’s Secret launches first ever loyalty scheme
US lingerie giant Victoria’s Secret has announced the launch of its first loyalty programme as part of plans to provide “a better experience and value for customers”.
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AnalysisSmart gear, pickleball and yoga: Decathlon reveals sports retail’s biggest trends
From sustainability to sports tech and the emergence of non-traditional games like padel, Decathlon predicts the trends that will take centre stage in its sector in 2023’
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Innovation of the WeekInnovation of the Week: Holland & Barrett launches DNA testing service
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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AnalysisHow Dunelm is making itself at home in a volatile market
Homeware and furniture retailer Dunelm’s total sales are 43% higher than they were pre-pandemic in the first half of 2020. So what is it doing to deliver growth when its rivals have struggled?
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Innovation of the WeekInnovation of the Week: Carrefour experiments with ChatGPT and generative AI
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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NewsExclusive: New Look to trial charging customers for online returns
Retail Week can reveal that New Look has started a trial of charging customers for postal returns of online orders.
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NewsExclusive: Asos warehouse damage forces delivery delays
Asos was forced to suspend operations at its Barnsley fulfilment centre after wind damage to the roof caused safety concerns.
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AnalysisThe White Company, Matalan and ProCook reveal marketing strategies for the year ahead
The White Company chief creative officer Mark Winstanley, Matalan omnichannel marketing director Jeff Howarth and ProCook chief marketing officer Angela Porter have spoken to Retail Week about why offline marketing remains critical in a new report out today
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Innovation of the WeekSpecial report: 16 retail innovations to inspire your business
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Opinion‘Retailers will have to work harder this year to persuade people to shop’
After surprise success in 2022, what should retailers expect from the year ahead? A rebalancing of sales channels, hybrid business models and the right marketing mix all have a part to play in success this year, believes PwC’s Lisa Hooker
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Innovation of the WeekInnovation of the Week: On Running launches global running series ‘On Track Nights’
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Retail VoiceThree tips to boost in-store profits in 2023
With a whole succession of record-breaking issues hindering the retail sector, Maze’s Mark Rice examines three ways firms can look to push profits.
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Innovation of the WeekInnovation of the Week: Currys trials new AI robots at its Birmingham store
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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DataRanking: Amazon, Tesco and Asda offer best customer experience, say shoppers
Amazon, Tesco and Asda have come out on top of an exclusive consumer poll asking which retailers offer the best customer experience, but Aldi isn’t far behind.