All Customer experience articles – Page 10
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GalleryStore gallery: Lego goes big on experience at revamped Leicester Square flagship
Toy brand Lego has unveiled an expanded and refurbished Leicester Square store.
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Retail VoiceThe best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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Retail VoiceRetail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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AnalysisRetail 100: Three lessons from the sector’s most inspiring leaders
The 17th annual Retail 100 is a celebration of the individuals transforming the sector, disrupting traditional retail models and being a voice for the industry. Retail Week explores some common trends shared by the leaders featured
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GalleryStore gallery: Magnet serves up immersive kitchen concept store
Magnet has unveiled a new store format complete with a fully functioning kitchen
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AnalysisAnalysis: Five things you need to know about booze specialist Naked Wines
Naked Wines has virtually doubled in size since selling Majestic just two and a half years ago, but its share price tumbled 40% last month after it warned sales and profits would take a hit this year amid “greater uncertainty” in the economy
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Retail VoiceTips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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AnalysisFive ways to adapt to changing consumer behaviour amid cost-of-living crisis
Retail veteran Peter Williams and executives from Pandora, Bookshop.org and REN Clean Skincare reveal how they are witnessing spending habits shift – and what this means for their strategies – ahead of appearing at Consumer Week
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Retail VoiceHow to deliver a customer-focused omnichannel experience
Delivering a flawless customer experience wherever, however, and whenever people shop is integral today. Keysight Technologies’ Mike Wager looks at how retailers can excel at this
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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NewsBoohoo introduces returns charge to counteract rising costs of shipping
Boohoo is the latest fashion retailer to put in place a fee for customer returns.
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AnalysisData: 50 retail leaders reveal tech investment priorities to weather the cost-of-living crisis
Retailers are investing in cutting-edge customer experience technologies to drive demand and be front of mind for consumer spend.
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AnalysisAnalysis: Five things you need to know about Halfords
Diversifying with the savvy of a start-up, motoring and cycling specialist Halfords is applying its expertise to needs-based revenue streams, positioning itself to remain resilient as households feel the pinch.
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AnalysisThe great service shortfall: Tackling retail’s new pandemic
Customer service levels were hammered during the pandemic, but the era of ‘Covid-forgiveness’ among consumers is over.
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AnalysisResearch: Nike, Asda, Primark, and Loaf reveal in-store CX strategies
Retailers must seize the opportunity to create differentiated and compelling in-store experiences if they want to thrive in the future, 25 leading retailers and experts warn in our new report
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EventsConsumer Week 2023
It has never been more vital for retailers to be in complete sync with customers’ needs. So how can they engage new shoppers at this crucial time and drive loyalty from their existing customer base? Where should retailers invest to win? How can they use marketing savvy – both in store and online – to attract spend without breaking budgets?
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AnalysisRevealed: Where 50 leading retailers are targeting their tech spend
Retail’s tech elite are heavily investing in personalisation and digital payment technologies, a new Retail Week report launched today reveals.
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AnalysisRetail 100 2022: In numbers – more new names than ever break through
Retail Week’s annual index of the UK’s most inspiring retail leaders has landed with a 125% increase in new entries and 35% greater female and non-binary representation.
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Report StoreRetail 100 2022
Retail Week’s annual celebration of the sector’s 100 most influential individuals