All Customer experience articles – Page 10
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NewsVery Group and Victoria’s Secret are considering offering same-day delivery
The Very Group and Victoria’s Secret are weighing up options of offering same-day delivery to their customers as demand for rapid service grows.
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NewsSainsbury’s plans to ‘revolutionise’ its commercial systems with a new tech partnership
Grocer Sainsbury’s has unveiled a technology partnership designed to “revolutionise” its commercial systems.
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Retail VoiceConsumers at Christmas: The three types of festive experience in 2024
UK households are going to experience three distinct Christmases this festive period – Mail Metro Media’s insight director Luke Hand is here to explain just what that means for consumers and retailers
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NewsSportsShoes.com has launched a new mobile shopping app in its race for digital growth
Sportswear retailer SportsShoes.com, founded by retired footballer Bruce Bannister, has launched its first mobile shopping app as part of its “digital reincarnation” strategy.
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Retail VoiceHow Gen Z is redefining experience in the digital age
What’s driving the youth demographic to connect with brands? UNiDAYS’ Derek Morrison has the answers
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NewsHolland & Barrett has launched world’s first express DNA test service in stores
Holland & Barrett is exclusively trialling the world’s first express DNA test service at selected stores in the UK, offering customers on-the-spot genetic insights for skincare and improved sleep.
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Innovation of the WeekInnovation round-up: Hologram training, reviving the metaverse, palm payments and more
Here we bring you our summer roundup of innovations that caught our attention over the past three months.
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NewsLush has returned to Covent Garden with new shop and spa experience
Lush has opened the doors to a new shop and spa experience as it returns to London’s Covent Garden after 11 years.
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NewsPets at Home has unveiled a new ‘store of the future’ concept with plans for even more
Pets at Home has unveiled its latest new-look store in Brentford today and has plans to open four concept stores this year, Retail Week can reveal.
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AnalysisIs Pinterest for business the next big disruptor in social ecommerce after TikTok and Instagram Shop?
Retail Week takes a closer look at Pinterest for business, the next big social media for business that brands and retailers should keep an eye on.
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AnalysisShoppable TV ads: The next big thing in the retail media revolution?
Retailers are constantly looking for new ways to reach consumers, gain loyal customers and boost sales.
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NewsJohn Lewis is to restructure its store teams and ramp up its tech adoption in a huge customer service push
Department store group John Lewis has proposed sweeping changes to its in-store operations as it seeks to put customer service at the top of its agenda, Retail Week can reveal.
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Retail VoiceUnderstanding Gen Z’s back-to-campus spending priorities
From the tech-savvy to the trend-conscious, UNiDAYS’ Derek Morrison explains how brands can tap into students’ spending choices to maximise engagement during the crucial pre-semester event
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Opinion‘Department store leadership merry-go-round shows a sector wanting to change’
After a tough time, the remaining top department store players are in a good position to play to their strengths, believes George MacDonald
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DataRanking: The most productive department stores in the UK
To find out which department stores are firing on all cylinders, we’ve ranked their productivity by sales per employee.
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AnalysisThe trends and innovations Pandora, Liberty and Cotswold Company are counting on this Christmas
Capitalising on the annual industry event ‘Christmas in July’, we explore the strategies set to boost engagement and sustain growth for retailers this Christmas
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AnalysisHyper-personalisation: Retail’s new battleground
This deep dive is the second in our new ‘Consumer 2025 – from acquisition to advocacy’ series.
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AnalysisThe secrets behind 2023's winning Christmas ads and what to expect this year
There’s no better time to elevate your retail offering than Christmas. Here we explore the key innovations and trends set to drive festive spending in 2024 – and how you can get in on the action
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Retail VoiceMid-year retail review: Analysing 2024 trends
As we reach the midpoint of the trading year, Board’s Matt Hopkins asks Better Decisions Group’s Tom Owen to evaluate how a trio of predictions are manifesting across their customers’ experiences and engagements.
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NewsCurrys is ramping up store investment across the UK
Currys is making further investments in its store portfolio to reach a total of 115 stores across the UK, improving on the 65 mid-sized stores originally planned for an upgrade.