All Customer experience articles – Page 13
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Opinion
‘Retailers are encouraging Christmas shoppers back in store with excitement and theatre’
Currys, Kingfisher and Primark are just three of the retailers demonstrating the importance of the store to boosting customer engagement this golden quarter, writes Fran Minogue.
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Opinion
‘It’s the power of imagination that makes technology deliver brilliantly for customers’
Retailers are still just scratching the surface when it comes to leveraging tech for the benefit of the consumer, writes Danny Emmett, chief operating officer of AO.com.
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Retail Voice
Three emerging expectations of store associates
Retailers must work harder than ever to get customers back into stores, says Alan Holcroft, country manager for northern Europe at Cegid.
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Retail Voice
Retail’s secret weapon – four ways Voice of the Customer can transform your business
With huge advances in ways to analyse unstructured customer data, there’s a wealth of untapped insight to be gained from voice of the customer (VoC) feedback, says Vanessa Flather, managing director of retail, travel and ecommerce at Webhelp.
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Retail Voice
Ensuring customer excellence – the key touchpoints
Delivering a first-rate customer experience has never been so important, says Jemma Hall, senior business development manager at Lifetime Training.
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Analysis
Five steps to tackle the supply chain crisis
Uncover examples of supply chain innovation from the likes of Inditex, Deliveroo, Waitrose, Marks & Spencer, Amazon, Asos and Carrefour in our new report.
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Retail Voice
Four ways to unlock global growth
The ability to sell abroad has served as a lifeline for many retail businesses during the coronavirus pandemic.
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Analysis
How are Boots, M&S and Kingfisher meeting the demands of the new consumer?
Consumer Week saw leaders from across the sector providing an inside look into how they are meeting evolving consumer needs and building out their offerings, from leading with data to prioritising sustainability. Retail Week looks at four learnings from the event: watch all sessions for free on-demand here.
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Retail Voice
Five steps retailers must take to meet the new payments landscape
Having surveyed more than 1,000 consumers to uncover how they want to pay, Ecommpay’s enterprise sales manager Mark Skehill reveals the topline findings
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Retail Voice
Refashioning retail: How brands build trust in a modern digital world
Following the launch of its report The 20 Most Trusted UK Retailers with Retail Week, Okta’s solutions director Ian Lowe outlines what this research reveals about how retailers should approach getting consumer buy-in.
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Analysis
Revealed: The UK’s number one most trusted retailer
We unveil the business that came top in our new ranking of the most trusted UK retailers, as voted for by consumers.
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Retail Voice
Pets at Home shows why a strong data culture in retail is imperative
The use of data in a business is by no means a new thing, nor is it something that can be dismissed as a fad but, as Pets at Home chief data officer Robert Kent explains, its potential is not yet being realised.
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Gallery
Store gallery: Situ Live aims to ‘fundamentally change’ retail with immersive store
Situ Live, which has promised to reinvent bricks-and-mortar retail with experiential and technology-led offerings, has opened its first store in Westfield London.
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Retail Voice
BrewDog, Sweaty Betty and John Lewis on creating stand-out human CRM strategies
While they may be an unlikely trio with very different strategies, Inkpact chief executive Charlotte Pearce reflects on what these UK retailers have in common – and what can be learned from their approaches.
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Analysis
The Great Innovation Race – how Deliveroo, Asos, Burberry and Sainsbury’s are driving agility
Learn where leading brands are investing now to drive innovation across customer experience and supply chain in our new report.
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Retail Voice
Data – the most valuable tool for any retailer to thrive
Smart use of data is the best way for retailers to bounce back, says Simon Brennan, vice president sales for Europe at Engage Hub
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Opinion
‘New technologies are turning good payment experiences into a competitive advantage’
Digital payments is a rich breeding ground of innovation: consumer investment specialist True’s co-founder Matt Truman explains why now is the time to prioritise and progress payment strategies.
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Retail Voice
Why your digital and in-store customer experiences must align
Ensuring that your online and in-store offerings work in harmony has never been so important, says Jason White, retail practice lead for the UK and Ireland at Pexip.
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Analysis
Retail’s shapeshifters: Delighting customers by extending the brand experience
Retailers and brands that offer an immersive experience, and do it well, are what we refer to in this whitepaper as Retail Shapeshifters.
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Data
Data: How to achieve cut-through with the cautious consumer
Exclusive Retail Week research reveals many consumers’ financial situations have either improved or been unaffected during the pandemic, yet a large volume is reluctant to spend. As part of Consumer Week, which starts on September 13, we take a closer look at the findings and what they mean for retailers.