All Customer experience articles – Page 13
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Retail VoiceMake deliveries and returns the focus of peak 2024 planning
From returns strategies to sustainability tracking, nShift’s Lars Dige Pedersen looks at how retailers can lay the groundwork for a triumphant 2024
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InterviewInterview: Backlash co-founder Katie Peake on making the high street pop again
Following a successful year of developing innovative and exciting pop-up spaces, Backlash co-founder and creative director Katie Peake talks to Retail Week about how pop-ups are revitalising the high street and creating unique experiences for customers and retailers
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Retail VoiceDiscover the top trends on grocery shoppers’ lists
From subscriptions to seamless checkouts, Worldpay’s Pinar Koygun takes a look at what is ticking grocery shoppers’ boxes.
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AnalysisWhat ‘Next Level’ Sainsbury’s means for your 2027 shopping trip
In 2024, Sainsbury’s boss Simon Roberts doubled down on his ‘food first’ strategy and outlined a host of new promises to enhance the customer experience. Put yourself in the position of a loyal Sainsbury’s shopper, how will these promises impact your shop three years into the future?
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AnalysisHow retailers can entice cash-strapped shoppers to spend in 2024
Shoppers may not be hitting the high street or splashing out on big-ticket items, but household spending has jumped sharply over the past year owing largely to price rises
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Innovation of the WeekFrench post office opens changing rooms for click-and collect-customers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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AnalysisGen-AI cheat sheet for retailers: The tech trends to watch out for in 2024
Generative AI has exploded into the public consciousness in the past 12 months and impacted every sector of retail. But as AI adoption picks up pace, how can retailers prioritise where to invest to leverage the technology’s full capabilities? Retail Week explores three trends to watch out for in 2024.
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NewsBoots rolls out NHS Pharmacy First in major change to patient care
Boots has launched the NHS Pharmacy First service across all its stores in England as it undergoes “one of the most significant changes” in its 175-year history.
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NewsHidden charges for online shoppers to be banned
Unavoidable hidden fees for online shoppers are set to be banned under new law proposals expected to come into force this spring.
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NewsTHG Ingenuity partners with fashion retailer Omnes 'to go to next level'
THG’s tech business Ingenuity Commerce has announced a new partnership with UK-based sustainable fashion retailer Omnes to fuel its growth plan.
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Opinion‘The real superpower of Gen-AI? Putting the customer at the heart of retail’
‘The rise of generative AI means that the relationship between retailers and their customers could become unrecognisable from anything seen previously, McKinsey experts believe
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AnalysisAutopsy: what caused the death of the retail metaverse – and can it be resurrected?
Two years ago, retailers across the sector were developing or showing an interest in metaverse experiences. Retail Week asks why enthusiasm has waned and what the future holds for immersive tech
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Supplier InsightAI-enhanced CX: Four retail disruptors making it happen
Secret Sales, Cotton Traders, Love the Sales and 77 Diamonds reveal how they have invested in AI, what the results have been and where they plan to go next with the technology in 2024
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Retail VoiceInsider tips to keep future shoppers coming back
No matter the demographic, shoppers’ expectations are sky-high these days, with a seamless omnichannel experience expected as standard. What can retailers do to keep future consumers happy? Worldpay’s senior director of global retail Pinar Koygun reveals all.
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Retail VoiceHow to banish basket abandonment and drive loyalty
Billions more pounds a year could be spent by shoppers if online checkouts were simplified. Mastercard examines how retailers can streamline their services to ensure consumers don’t fall at the final hurdle
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AnalysisThe top retailers for CX as voted for by UK shoppers
Marks & Spencer and eBay are among the businesses named by consumers in Retail Week’s How They’ll Spend It 2024 report for offering the best shopping experiences.
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Retail VoiceReflecting on the biggest ecommerce drivers of 2023
From delivering on delivery to winning websites, Elavon’s Michael Bosshammer takes a look at the key areas retailers should focus on for 2024
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AnalysisDiscover the digital strategies of John Lewis, H&M and Gousto
Retail Week’s Digital Summit takes place on Wednesday, February 7, and will lift the lid on retailers’ digital strategies for the year ahead. Here we look at how three of our speakers are making tech pay
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AnalysisThe AI revolution: the future of retail or the next ‘shiny object’?
AI is making waves in the retail industry – but it is not without its challenges. Retail Week examines how retailers are overcoming the difficulties associated with adopting new technologies.
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Supplier InsightAI and Marketing: Three Secrets to Success
Unlock the power of AI in your marketing strategies. Discover three secrets to success with AI and transform your ecommerce marketing. By Carl Bleich, head of content, Bloomreach.