All Customer experience articles – Page 18
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NewsAO rebound due to ‘emphasis on profitability and generating cash’
AO.com has credited its recent successes to changing its strategy to focus on profitability as well as maintaining a quality service that meets customers’ needs.
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NewsVictoria’s Secret launches first ever loyalty scheme
US lingerie giant Victoria’s Secret has announced the launch of its first loyalty programme as part of plans to provide “a better experience and value for customers”.
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AnalysisSmart gear, pickleball and yoga: Decathlon reveals sports retail’s biggest trends
From sustainability to sports tech and the emergence of non-traditional games like padel, Decathlon predicts the trends that will take centre stage in its sector in 2023’
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Innovation of the WeekInnovation of the Week: Holland & Barrett launches DNA testing service
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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AnalysisHow Dunelm is making itself at home in a volatile market
Homeware and furniture retailer Dunelm’s total sales are 43% higher than they were pre-pandemic in the first half of 2020. So what is it doing to deliver growth when its rivals have struggled?
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Innovation of the WeekInnovation of the Week: Carrefour experiments with ChatGPT and generative AI
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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NewsExclusive: New Look to trial charging customers for online returns
Retail Week can reveal that New Look has started a trial of charging customers for postal returns of online orders.
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NewsExclusive: Asos warehouse damage forces delivery delays
Asos was forced to suspend operations at its Barnsley fulfilment centre after wind damage to the roof caused safety concerns.
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AnalysisThe White Company, Matalan and ProCook reveal marketing strategies for the year ahead
The White Company chief creative officer Mark Winstanley, Matalan omnichannel marketing director Jeff Howarth and ProCook chief marketing officer Angela Porter have spoken to Retail Week about why offline marketing remains critical in a new report out today
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Innovation of the WeekSpecial report: 16 retail innovations to inspire your business
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Opinion‘Retailers will have to work harder this year to persuade people to shop’
After surprise success in 2022, what should retailers expect from the year ahead? A rebalancing of sales channels, hybrid business models and the right marketing mix all have a part to play in success this year, believes PwC’s Lisa Hooker
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Innovation of the WeekInnovation of the Week: On Running launches global running series ‘On Track Nights’
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Retail VoiceThree tips to boost in-store profits in 2023
With a whole succession of record-breaking issues hindering the retail sector, Maze’s Mark Rice examines three ways firms can look to push profits.
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Innovation of the WeekInnovation of the Week: Currys trials new AI robots at its Birmingham store
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Innovation of the WeekInnovation of the Week: Walmart soars ahead with drone deliveries
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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DataRanking: Amazon, Tesco and Asda offer best customer experience, say shoppers
Amazon, Tesco and Asda have come out on top of an exclusive consumer poll asking which retailers offer the best customer experience, but Aldi isn’t far behind.
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NewsExclusive: Marks & Spencer reshapes top digital team for next growth phase
Marks & Spencer co-chief executive Katie Bickerstaffe has “reset” her team to build on omnichannel momentum and create a more compelling customer ecosystem, Retail Week can reveal.
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AnalysisAnalysis: The most unexpected retail TikTok stars of 2022
From trendy sportswear brands like Gymshark to cutting-edge tech giants like Apple, some retailers are social media naturals that grow from the moment they arrive on TikTok, whereas others have to work a little harder to win their audience.
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AnalysisDomino’s digital director lays out vision to become ‘Netflix of food’
Think Domino’s is just pizza? Think again. Nick Bamber, the digital marketing expert whose career spans roles at Asda and Missguided, is evolving the brand to become an ecommerce power player. Having already made inroads, Bamber gives a sneak peek into what’s working ahead of his special guest appearance at Retail Week’s breakfast briefing on January 24
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Retail VoiceFour ways retailers can ‘venture’ successfully
New Venturing, the process of designing, developing and delivering a new product or service beyond the core business, is an exciting proposition. Agile Retail’s’ Marcus Fox examines how retailers can create these new departures with the best chances of success