All Customer experience articles – Page 19
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Innovation of the WeekInnovation of the Week: Lush opens Lounge for stressed-out shoppers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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AnalysisResearch: Tesco, Amazon and Aldi leaders reveal 2023 customer strategies
Tesco UK chief executive Jason Tarry, Amazon UK country manager John Boumphrey and Aldi UK managing director of buying Julie Ashfield have spoken about their 2023 customer strategy in a major new Retail Week report.
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Opinion‘In belt-tightening times, prioritising your digital business is critical’
Where should retailers invest for value that can endure beyond this economic downturn? Brian Kalms, managing director at AlixPartners, explores the priority areas
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AnalysisThe Retail Inn: How brands are using hotels as a shop window
The Retail Inn: How brands are using hotels as a shop window
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AnalysisHow to succeed in a permacrisis – five winning strategies for 2023
For its word of the year in 2022, the Collins English Dictionary has selected permacrisis – a term that defines “an extended period of instability and uncertainty”.
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AnalysisStrategy spotlight: Five ways Amazon is sharpening focus for profitable growth
No retailer is immune to current market pressures, not even Amazon.
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail VoiceThe four shopper groups shaping the UK’s retail sector
Following a difficult few years for retailers, American Express’ Dan Edelman examines shoppers’ main motivations and priorities as we head into the most prosperous part of the year
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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VideoWatch: 'BNPL is an important, growing part of our business,' says Currys credit director
Currys has doubled the size of its point-of-sale finance business over the past two years, Currys credit director David Buxton has revealed.
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AnalysisRetail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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AnalysisRetail Horizon 2023 - navigate disruption with our new winning strategies
Retail Week has launched its strategic toolkit, Retail Horizon, mapping out the winning strategies for businesses in 2023 and beyond. Retail Week data and insights director Lisa Byfield-Green explores some of the key trends set to shape the sector
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Retail VoiceWhy having an experimental mindset can reap rewards
There is much that can be said about the magic of entrepreneurship when constrained, whether that be by money, time, or both. Agile Retail’s Marcus Fox looks at how having an experimental mindset can create huge opportunities
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AnalysisThe Tech List: 50 digital leaders driving retail innovation
Retail Week’s definitive index of the most influential leaders in digital commerce publishes today. The Tech List is a celebration of the people progressing innovation worldwide
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NewsSephora UK website launch plagued by technical difficulties and poor user experience
Sephora UK’s long-awaited website launch has been plagued by technical difficulties, blurry images and low stock, according to disgruntled shoppers.
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NewsCurrys launches on-demand tech repair service
Currys has launched RepairLive, an on-demand service that aims to reduce the volume of unnecessary returns and repairs, build loyalty and increase its “share of wallet”.
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GalleryIn pictures: Battersea shopping centre powers innovation at Zara, The Body Shop and Adidas
Battersea Power Station switched the lights back on today, opening its doors to unveil the long-awaited shopping mall south of the River Thames.
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AnalysisResearch: How 57 CEOs are investing – including Primark, Under Armour and eBay
A better view of customer data, RFID to improve stock visibility and more sustainable delivery – the leaders of 57 retailers reveal their 2023 investment strategy in Retail Week’s latest report, Retail 2023.
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Retail VoicePractise relationship marketing to avoid ending up like Sephora
With Sephora coming under fire over the privacy surrounding its consumer data, CM Group’s Tim Glomb provides three pointers on how retailers can build lasting relationships
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Retail VoiceHow to blend human with digital in retail customer experience
The brands that deliver high-quality, digital and human-blended customer experiences will be best placed to navigate the months ahead, believes Webhelp’s Mark Guest, who shares three retail customer experience ideas that can be deployed