All Customer experience articles – Page 24
-
Retail VoicePets at Home shows why a strong data culture in retail is imperative
The use of data in a business is by no means a new thing, nor is it something that can be dismissed as a fad but, as Pets at Home chief data officer Robert Kent explains, its potential is not yet being realised.
-
GalleryStore gallery: Situ Live aims to ‘fundamentally change’ retail with immersive store
Situ Live, which has promised to reinvent bricks-and-mortar retail with experiential and technology-led offerings, has opened its first store in Westfield London.
-
Retail VoiceBrewDog, Sweaty Betty and John Lewis on creating stand-out human CRM strategies
While they may be an unlikely trio with very different strategies, Inkpact chief executive Charlotte Pearce reflects on what these UK retailers have in common – and what can be learned from their approaches.
-
AnalysisThe Great Innovation Race – how Deliveroo, Asos, Burberry and Sainsbury’s are driving agility
Learn where leading brands are investing now to drive innovation across customer experience and supply chain in our new report.
-
Retail VoiceData – the most valuable tool for any retailer to thrive
Smart use of data is the best way for retailers to bounce back, says Simon Brennan, vice president sales for Europe at Engage Hub
-
Opinion‘New technologies are turning good payment experiences into a competitive advantage’
Digital payments is a rich breeding ground of innovation: consumer investment specialist True’s co-founder Matt Truman explains why now is the time to prioritise and progress payment strategies.
-
Retail VoiceWhy your digital and in-store customer experiences must align
Ensuring that your online and in-store offerings work in harmony has never been so important, says Jason White, retail practice lead for the UK and Ireland at Pexip.
-
AnalysisRetail’s shapeshifters: Delighting customers by extending the brand experience
Retailers and brands that offer an immersive experience, and do it well, are what we refer to in this whitepaper as Retail Shapeshifters.
-
DataData: How to achieve cut-through with the cautious consumer
Exclusive Retail Week research reveals many consumers’ financial situations have either improved or been unaffected during the pandemic, yet a large volume is reluctant to spend. As part of Consumer Week, which starts on September 13, we take a closer look at the findings and what they mean for retailers.
-
Retail VoiceThree ways events can help retailers build back better
Events are no longer just a brand ‘play’ for retailers but a critical part of a winning CX strategy and a tactic for growing revenue, says Sabeha Mohamed, head of UK marketing at Eventbrite
-
Retail VoiceWhat makes the difference between a good and bad shopping experience?
Self-checkouts and smart assistance are just two ways retailers can improve the customer experience, says Reint Jan Holterman, global product marketing manager for retail software at Diebold Nixdorf.
-
Retail VoiceHow to achieve data supremacy using analytics and machine learning
With consumer behaviour heavily weighted towards speed and convenience, retailers need a renewed focus on the customer journey, says Andy MacInnes, chief technology officer at Appsbroker.
-
Retail VoiceWhy stores are the future of retail
Despite the rise of ecommerce and online shopping, stores are here to stay, says Amy Bastow, managing director of StorIQ
-
GalleryStore gallery: Johnnie Walker Princes Street flagship opens in Edinburgh
Diageo’s multimillion-pound Johnnie Walker visitor attraction opens its doors to the public today on Edinburgh’s Princes Street.
-
Retail VoiceFive ways to bring the best of online into the store
Retailers can bring the best of online into their stores, says Joanne Joliet, head of worldwide business development, fashion and apparel, Amazon Web Services.
-
GalleryElectric go-karts, arts fairs and whisky tours: Six innovative uses for empty department stores
The department store format has suffered badly over the last five years, with the vast majority of stores which have closed still standing empty. Retail Week looks at six innovative uses of former department store space both from the UK and internationally.
-
OpinionAs Bezos blasts off, how can retailers bring Amazon down to Earth?
The Keynote: As Bezos blasts off, how can retailers bring Amazon down to Earth?
-
Opinion‘No one wants to hear the pandemic used as an excuse for poor service any more’
This summer of sport has provided endless moments of inspiration for all of us as we start getting back to normality after a difficult year: determination, grit, teamwork, discipline, heart.
-
Retail VoiceFour strategies to reimagine retail through the cloud
Connecting with customers through the cloud is the key to retail adaptation, says Steve Gurney, head of worldwide general merchandise, Amazon Web Services
-
GalleryStore gallery: War Paint for Men highlights wellness with first London store
Beauty and wellness brand War Paint for Men has opened the world’s first men’s makeup store on London’s Carnaby Street, taking its journey to remove the stigma around the category to a permanent location.