All Customer experience articles – Page 26
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OpinionAlex Baldock: ‘Stores still have a central role – alongside online, not replaced by it’
Everyone knows that one effect of the pandemic will be a dramatic and enduring shift away from stores to online, right? Not quite.
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GalleryStore gallery: Eataly serves up mouthwatering first UK store
After more than a year’s delay, Eataly has opened its first UK dining and food retail market at London’s Broadgate.
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Retail VoiceHow online retailers can take advantage of the new omnicommerce landscape
It has never been more important for online retailers to broaden their offering across multiple sales channels, says Sacha Wilson, senior director tax technology solutions at Avalara
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Retail VoiceThree quick ways to ease CX frustration and contribute to the bottom line
Customer experience has never been so important in this post-lockdown world, but here is a trio of effective quick wins, writes Sabio client director for consumer markets Sara Elmsly.
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Retail VoiceWhen UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
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AnalysisAnalysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic
Following a year fundamentally shaped by the coronavirus pandemic, Tesco boss Ken Murphy set out his vision for utilising the strength of the retailer’s Clubcard customer base to put clear water between the grocer and its competitors.
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Retail VoiceThree ways SD-WAN can get you on the road to digital transformation
SD-WAN offers the ability to maximise your network’s potential and boost CX at the same time, says TNS Payments Market global managing director John Tait.
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Retail VoiceRetailing in 2021 and beyond – what stores need to do better
The retail sector may have had a brutal 12 months but the time is right for companies to bounce back and set a new agenda, argues Marcus Fox, group managing director at iD Agile Retail.
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OpinionMichael Jary: ‘Never again should we accept the notion of non-essential workers’
It took a global pandemic to prompt society to reflect on the importance of work performed not only by healthcare and home care providers, but by delivery drivers, grocery store employees and other critical but modestly paid workers.
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AnalysisWatch: John Lewis, Dixons Carphone and Watches of Switzerland’s virtual shopping reviewed
Virtual shopping has become increasingly common over the past year as retailers try to bring staff expertise and service to the online shopper. How do the services offered by some of retail’s biggest chains compare? And do they match up to the in-store experience? Grace Bowden reports.
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AnalysisIs John Lewis at risk of becoming a ‘middle-class Argos’?
John Lewis Partnership’s first full-year loss in its history revealed the scale of disruption affecting the retailer, particularly its eponymous department store division.
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AnalysisCo-op and One Stop reveal investment in payment tech has transformed CX
An expert panel also warns retailers must be ready to comply with anti-fraud measures that come into effect this year, take advantage of powerful new Wi-Fi tech and find a way to reduce contactless payment losses that are costing millions. Register to watch here.
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Retail VoiceThree ways to transform customer experience and drive retail
With elevated levels of online sales here to stay, retailers must adapt to maintain their competitive edge, says David Morton, sales and solutions director at Arvato CRM Solutions UK.
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AnalysisFive strategies to drive spend with winning customer experience
Here we crystallise the learnings fromCX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
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NewsTikTok and Shopify partnership extends to UK as Facebook launches shopping tool
TikTok and Shopify have launched a partnership to help retailers and brands connect with new customers, while Facebook has created a rival shopping tool.
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Retail VoiceWhy retailers must be switched on to online payment rules in 2021
Retailers must be aware of strict new anti-fraud measures to ensure online transactions run smoothly, says Judy Nguyen, vice-president of network product development and management at American Express.
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Retail VoiceGetting personal is key to ecommerce success
Ecommerce businesses need to personalise the customer experience to boost conversion rates, says product manager at Coveo Andrea Polonioli.
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Retail VoiceWinning hand – how gift cards can boost your brand
With home-working and online shopping now the new normal, Heather Rogers, senior director of ecommerce at Blackhawk Network Europe, believes the gift card market is a huge untapped source of revenue.
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Retail VoiceWill 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
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AnalysisData: Top 10 retailers ranked for best online UX
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to discover which retailers are winning in UX, where the new consumer is starting their online journey and what is driving them to purchase