![Ollie Pryor[46]](https://d53bpfpeyyyn7.cloudfront.net/Pictures/274x183/1/7/1/3119171_olliepryor46_336332_crop.jpg)
Critizr
Critizr Connection is Europe’s leading customer interaction management platform. Founded in 2012 and used by over 80 of Europe’s biggest companies, it is transforming the way businesses interact with their customers, take action, resolve issues and create stronger relationships across multiple channels.
Retail VoiceSix ways to make people your retail superpower
It’s time for retailers to celebrate their store teams and champion the great CX they offer, says Critizr head of UK marketing Hazel Morton.
Retail VoiceIndustry execs reveal what the new customer journey must look like
Critizr recently interviewed 114 retail managers and senior leaders to understand how they have changed their customer journeys amid the pandemic. UK marketing lead Hazel Morton shares the top-line findings
Retail VoiceHow to build an army of CX champions across your business
What does it take to achieve world-class customer experience in retail today? You might think it’s more data, but you’d be wrong. Critizr’s Hazel Morton explains why your people hold the key.
Retail VoiceHow to measure satisfaction in the new retail age
Customer satisfaction is key to retaining loyalty and driving revenue, but even in the digital age it’s hard to get a handle on feedback