All Customer experience articles – Page 30
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Retail VoiceDisruption is here to stay – are retailers ready?
With the industry adjusting to the new normal, Diebold Nixdorf believes there are four ways retailers will need to continue to adapt post-pandemic
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OpinionPeter Pritchard: How to win the trust of colleagues and customers after lockdown
I think the entire retail community would agree with me when I say that we’ve simply never experienced anything like the current situation before.
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VideoFace time: Tony Hoggett – Tesco is ‘hellbent’ on helping vulnerable customers
Tesco chief operating officer Tony Hoggett discusses how the grocer has ramped up its online capacity, the overhaul it has made to store operations and the importance of its company culture during the coronavirus pandemic.
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OpinionAjaz Ahmed: There are no queues on Google – why are there on retail websites?
Your office is now empty and meetings are being held using video conferencing tools like Zoom, Microsoft Teams or Google Hangouts.
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Retail VoiceTime to take stock of your digital marketing strategy
The effect of Covid-19 on consumer confidence has been dramatic – and new research from Mapp suggests it will be felt for some time to come.
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Retail VoiceHow essential retailers can keep customers calm through the crisis
As businesses continue to make dramatic changes to the way they operate, OKI Europe’s head of vertical solutions Javier Lopez highlights the role of in-store signage in reducing confusion and distress for shoppers, while complying with social distancing regulations.
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OpinionOpinion: ‘Business as usual’ will be anything but as lockdown measures ease
Travel forward in time – a few weeks, a few months, into the new year? – and imagine how retail might operate when, like moles blinking in the sun, consumers can emerge and go shopping in person again.
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Retail VoiceAmbient commerce: the future of sensory shopping?
Post-lockdown, how can non-essential retailers win back consumers in-store? DLA Piper’s Chloe Forster and Robyn Palmer believe ambient commerce is one answer – but it comes with some veritable risks
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NewsIkea acquires AR start-up to supercharge lockdown shopping experience
Ikea has acquired augmented reality (AR) start-up Geomagical Labs in a bid to drive shoppers to purchase more big-ticket items without needing to visit a store.
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OpinionOpinion: Keeping calm and carrying on – the village store shows its worth
Doing volunteer work in a village shop is normally a pretty relaxed affair, consisting of amiable exchanges with those dropping by and making sure you’ve marked up the papers for those who’ve ordered them if you happen to be an ‘opener’.
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NewsJohn Lewis launches 'virtual experiences' during coronavirus lockdown
John Lewis has launched a series of “virtual services and experiences” to take some of its in-store propositions into people’s homes during coronavirus lockdown.
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AnalysisOn the front line: Meet the retail stars serving the nation
Alongside the NHS, retail workers are the lifeblood of the UK right now. Retail Week speaks to those on the front line who are going above and beyond to serve the nation.
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Retail VoiceDoes print have a place in the store of tomorrow?
Javier Lopez, head of vertical solutions EMEA at OKI Europe, explores the future of print in the retail environment as countless digital technologies come to market.
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OpinionOpinion: Sustainability and purpose are crucial to the future of retail
Retail is facing a period of unprecedented change, as a focus on sustainability and having an authentic purpose become more important to brands and consumers while digital disruption continues.
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InterviewInterview: McDonald’s Pomroy reveals ingredients of enduring success
There’s a real buzz around McDonald’s UK headquarters in north London – and not just because of the heavy machinery renovating its adjoining Hamburger University.
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Retail VoiceThree ways to get ready for the new retail reality
The store is having a resurgence, says Salesforce’s Rob Garf, but there are some measures retailers need to take to stay ahead of the curve.
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NewsHammerson creates new exec role to drive mixed-use strategy
Institutional landlord Hammerson has created a new executive role to drive forward its City Quarters strategy, which will look to diversify the group’s portfolio away from its reliance on retail.
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NewsWalmart scraps personal shopping service, 300 jobs lost
Walmart is closing its personal shopping service after failing to find investors for the struggling operation.
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OpinionOpinion: Far from terminal decline, the physical store is entering a new age
Despite countless headlines to the contrary, the physical store is far from dead. In fact, in many places, it’s thriving.
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AnalysisAnalysis: Is small the new big for department stores?
Alongside the news that Macy’s will be shutting 125 stores over the next three years as part of a cost-cutting initiative, the department store retailer also unveiled plans for a smaller-format store.