Ranking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.
The UK customer satisfaction index, which is based on twice-yearly polls of 10,000 consumers, measures the impact of customer service on business performance, tracking customer sentiment on a number of factors including complaint handling, customer experience, ethos, ethics and emotional connection.
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