All Customer experience articles – Page 34
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OpinionBryan Roberts: Sainsbury’s stores still a mixed bag
Against a backdrop of relentless discounters, a resurgent Tesco and a recovering Asda, Sainsbury’s put out its first-quarter update this morning, putting a brave face on what might be considered a tepid set of numbers.
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DataData: Half of shoppers less likely to visit checkout-free stores
Half of shoppers are less likely to visit a checkout-free store despite their growing popularity.
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OpinionOpinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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AnalysisHow 44 retail leaders plan to re-engineer their businesses
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
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NewsDecathlon launches 'cashierless shopping' across Dutch stores
Decathlon has launched “cashierless” mobile self-checkout capabilities across all of its stores in the Netherlands.
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Retail VoiceThe invasive ads hijacking shoppers’ online journeys
Shoppers find them frustrating and retailers know they are damaging, so take back control of your customer journey with measures to prevent interruptions.
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AnalysisAnalysis: How to treat your retail superfans
It’s not just pop idols or sports stars that attract superfans. Retailers have a contingent of hyper-engaged followers too. How can retailers take advantage of this brand love?
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NewsBoots launches loyalty card online to drive personalisation
Boots is rolling out a digital version of its Advantage Card loyalty scheme that will allow shoppers to access personalised offers via their mobile.
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OpinionOpinion: Don't believe the hysteria over till-free stores
We all know it’s only a matter of time before Amazon Go reaches UK shores. Trademarks have long been registered, the rumours have been flying and, having debuted in New York City earlier this month, it’s fair to say that Amazon has an appetite for urban expansion.
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NewsGoogle launches tool to help retailers boost customer experience
Google has launched a new online tool aimed at helping retailers improve their customer experience across channels.
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NewsAmazon partners with Next for click-and-collect
Amazon has partnered with Next to launch a click-and-collect service desk called Counter.
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NewsShop Direct launches agile customer service innovation team
Shop Direct has appointed a specialist, 20-strong team of advisers to help drive innovations across its customer service division.
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AnalysisFive ways retailers are solving the returns problem
As retailers continue to battle with serial returners and ‘wardrobers’ – people who wear something once then send it back – Retail Week looks at five ways retailers are trying to solve the returns problem
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Retail VoiceAverting apocalypse: digital stores are retail’s future
Retail influencer Natalie Berg offers her take on why the high street isn’t dead – it’s just crying out for digital transformation in the form of frictionless checkout, hyper-personalisation and more.
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NewsKlarna rolls out 'buy now, pay later' to stores
Klarna has unveiled plans to extend its ‘buy now, pay later’ scheme to in-store payments.
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NewsThe Hut Group snaps ups luxury hotel chain
The Hut Group has acquired boutique hotel group Eclectic Hotels in a bid to drive exposure of its beauty and wellbeing brands.
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OpinionOpinion: From lacklustre loyalty to mesmerising membership
Loyalty programmes have had a bad press of late. More and more customers have come to see them as uneven exchanges of information.
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OpinionOpinion: Consumers want the human touch, not touchscreens
If you’ve been watching TV of late, you’ll likely have seen the Microsoft AI advert where an actor makes ambitious claims about “ay-aah”.
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Retail VoiceTwo easy ways to make product returns profitable
Traditionally an area of loss for retailers, product returns can instead become an opportunity to increase revenue and customer satisfaction.
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NewsWyevale replaces loyalty points with instant discount
Garden centre retailer Wyevale has changed its loyalty scheme to replace points with an instant discount every time a member shops with it.