All Customer experience articles – Page 32
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Retail VoiceDigital pureplay retailers lead in global commerce
The very best in international retail are digital natives who are using innovative technology and speedy fulfilment to win new customers globally
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Retail VoiceProviding a multi-sensory experience for your multichannel consumer
How retailers can use events and appointments to optimise the in-store experience
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GalleryIn pictures: Smartech ‘Store of The Future’ saving retail from boredom
Smartech unveiled its flagship ‘Store of the Future’ inside Selfridges on Oxford Street last night, showcasing “ground-breaking makers, creators and start-ups” from the tech sector.
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OpinionOpinion: New retail growth requires an old-school ethos
One hundred years ago – prior to the industrialisation of retail – every retailer was by definition what I call a ‘customer-keeper’.
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Retail VoiceThe 3% rule that will transform your customer experience
Identifying small but numerous enhancements to your customer experience could help you dominate your market
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Retail VoiceHow to measure satisfaction in the new retail age
Customer satisfaction is key to retaining loyalty and driving revenue, but even in the digital age it’s hard to get a handle on feedback
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Retail VoicePrinciples of persuasion to tap into e-consumer psychology
Four key psychological principles that should be applied to ecommerce marketing to ensure high conversion rates
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Retail VoiceWhat does experience really mean?
Brand and retail consultancy Fitch’s Morgan Holt explains how to break down the concept of ’experience’ into something more usable
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NewsSelfridges sales boosted by in-store experiences
Luxury department store Selfridges’ full-year sales were boosted by a host of experiential elements to lure customers in.
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OpinionMichael Poynor: Retailers must sing from customers’ new hymn sheet
I’ve been retained as a regular columnist by Retail Week for 25 years, half my career. Following my 50th work anniversary this week, my columns will become more ad hoc. This is not my swan song; my golden milestone is but a staging post on a retail journey that’s far from the finish line.
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Retail VoiceEvery brand has a ‘Reputation Score’ – what’s yours?
Reputation.com’s Anthony Gaskell explains why keeping track of your online position – and that of your competition – is more important than ever in the feedback economy
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NewsZalando ‘boosts green credentials’ with sustainability initiative
Zalando is aiming to do more on sustainability issues by launching a feature on its website that will only suggest items from sustainable retailers.
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NewsRent the Runway CTO on why it shuns fit technology ‘gimmicks’
Rent the Runway’s tech boss has insisted the business will not use “gimmick” technology in a bid to help customers select the right-sized garments online.
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AnalysisAnalysis: Five ways to re-engineer the future of retail
Day one on the Retail Re-Engineered stage at Tech. featured a host of inspiring speakers, from Adidas’ vice president of global sales to Farfetch head of supply chain products Tatiana Lopes, and representatives from our sponsors Accenture, Isobar and Sorted. From our five sessions, here are our five key takeaways.
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VideoJD.com's vice president on how it is creating ‘boundary-less retail’
JD.com vice president and general manager of JD Retail Solutions Chenkai Ling explains how the Chinese ecommerce giant is redefining itself as a technology and service enterprise, and how management got a wake-up call to put consumers first, not numbers.
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NewsSainsbury’s ‘revolutionises’ Nectar loyalty scheme by going digital
Sainsbury’s chief digital officer Clodagh Moriarty has revealed that its Nectar loyalty scheme has become fully digital today.
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OpinionOpinion: Thomas Cook is a victim of demand for personalisation
It is often written that younger consumers value experiences more than actual products. A lot that is written about ‘millennials’ is often lazy stereotyping, but there is something about their desire for experiences that rings true.
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DataVideos influence 48% of millennials to purchase
With today’s consumers expecting video as standard from their online shopping journeys, Retail Week’s Video Oscars guide reveals the real ROI of video marketing.
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AnalysisThomas Cook collapse – what it means for high streets
The liquidation of Thomas Cook is a disaster for 150,000 holidaymakers and the travel agent’s 22,000 staff, including 9,000 in the UK.
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GalleryIn pictures: Topshop launches immersive sensory experience
As high street retailers continue to struggle with decreasing footfall, Topshop has launched an immersive experience to encourage customers to do more than just stop to look at its window displays.