Epsilon-Conversant, Reputation.com, This Place and VMLY&R
AnalysisConsumer 2021: Lean into empathy for a customer experience shoppers will trust
Retailers must get to know their customers on a deeper level and approach interactions with empathy in order to thrive in a post-Covid landscape, according to customer experience experts.
EventsConsumer 2021: Customers value community and the personal touch
Customer feedback via live chats and social media has proved invaluable this year agreed a panel of experts during RWRC’s Consumer 2021 week.
EventsConsumer 2021: Right messaging is critical to drive growth, say retailers
The right messaging at the right time will be critical to driving sales this Christmas and next year, a panel of retail experts warned during RWRC’s Consumer 2021 week.
AnalysisConsumer 2021: Five ways to get the future shopper spending more with you
The way people shop has undergone a total transformation this year with retailers having to take heed and step up. Retail Week scrutinises the business characteristics required by retailers to cater for the new consumer.
AnalysisConsumer 2021: How to better serve the new ethically aware consumer
As consumers increasingly turn to retailers that align with their social, political and ethical values, how should brands be reacting to this sea change in attitude?
EventsConsumer 2021 virtual events: Leaders’ strategies to define next year
Find out who the winning retailers of 2020 are and how they have pivoted their businesses to meet consumer demand.
AnalysisConsumer 2021: Find out what the future shopper really wants
With 2021 just around the corner, we get under the skin of the consumer and reveal what this means for retailers’ strategies in the year ahead.